Reviews
This profile includes reviews for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromJoshua L
Date: 04/29/2023
1 starJoshua L
Date: 04/29/2023
No matter how many times I tell them I’m not interested they won’t stop sending me letters and harassing me.
Deluxe Corporation
Date: 05/04/2023
Thank you for contacting Deluxe Corporation. We apologize for any inconvenience. I have sent you a separate email to gain additional information to locate a file so we can mark it to stop mailing.Review fromD. D.
Date: 04/26/2023
1 starD. D.
Date: 04/26/2023
Absolutely shady business practices. I placed an order for 500 business checks, two different deposit book sets and two stamps for doing the deposits. All seems well, but on checkout I notice a charge on the bill for $30+ for fraud insurance and I can't seemingly remove it.. oh no.. I don't think so.. so back to the main website, look at the cart, find the item, remove it, as I didn't request this at all. Fabulous.. back to the cart, ready to check out for the 2nd time.. look at the items.. magically.. a new item has appeared.. for.. you guessed it.. fraud insurance.. but this time, it's only $20. Oh, I don't think so.. back to the main site.. cart.. remove the fraud insurance that I didn't ask for.. (at this point, I'm ready to kill the order and move to another company.. but.. I don't).. ready to place the order.. see my discount code for 60% off is in place.. total order around $300.. still overpriced, but alas, I don't have time to redo it elsewhere.. so I click.. place order.. and.. you guessed it.. Deluxe REMOVED the discount code and charged me $765.78. I'm guessing because I didn't want their fraudulent charge for insurance on my bill..
I've bought my checks from Deluxe for 30+ years.. haven't needed a new order in a long while.. so went back to them because of the good results I've always had in the past.. well, I will be cancelling the order with my credit card company in the morning.. Absolutely shady deceptive process in the shopping card with Deluxe.. BUYER BEWARE.Deluxe Corporation
Date: 04/28/2023
Thank you for the valuable feedback. We are sorry to hear you had a negative experience placing an order on our website. We do offer EzShield for each check order, however if you do not wish to purchase that it can be removed in the cart. The website advertises a 60% discount offer to new customers. The system recognized you as an existing customer when the order was submitted and removed the offer. Again we apologize for the confusion and inconvenience. Please contact us at ************ and a customer service representative can assist.D. D.
Date: 05/01/2023
You do not "offer" EZShield, you embed it on every cart without asking. I had to go through many steps to remove it, yet after I did so, it reappeared at a different rate. That's CRIMINAL BEHAVIOR. I am a NEW customer in that I haven't ordered ********************** in a very long time. Your site held the 60% off offer until I clicked the "PAY" button, then it removed it and completed the order. I would have never ordered ONE 500 box of checks, two stamps and two deposit books for $765. THAT IS UNETHICAL! I will NOT be contacting your customer service. I've already contacted my credit card company and rejected the charge. Just so you know, I went ahead and placed my order with ****** Checks (*************************** I believe) and ordered twice as many checks (****) and you guessed it.. right at $200 for the whole order. Why not run your business in an ethical manner?Review fromCharlene W
Date: 04/26/2023
1 starCharlene W
Date: 04/26/2023
This company sucks! Will not answer a phone. AI system is useless. Ordered checks still have not received. They told me they shipped my order on 8 days ago. Post office does not show any delivery. Post office shows a ticket that a package will be handed off to them. But deluxe has not so the ticket has been inactive for 7 days. WHAT UP?? I'm tracking the package. No activity. Called the bank who ordered the checks. Deluxe told the bank something different than they told me. This company does not want to deal with the customers that it serves. They are not customer service friendly at all. They offer a product to the customers but they do not give the customers any service. I will order my checks though Amazon next time. They took the money out of my account but I have no product. The one time i was able to speak with a person, she was rude and get could have led to argument. Of course Deluxe is right and we the studip customers are wrong, wrong, wrong. They shut you down. Sounds like washington dc!!!! Also ordered address labels same day as checks. Deluxe shows shipping is pending. I believe in communication to the customers so that bad reviews like this one will not keep repeating themselves over and over. Deluxe you need to learn FROM THE PEOPLE. The bank will not give me inside Deluxe phone number. Some ancient chinese secret I guess. Dont charge my bank account if you know i have not received the product. Shame on Deluxe. I would not give Deluxe any stars at all expect that one star is automatic! They give themselves one time at least! LOL sounds confident to me. Deluxe is a one way street. Just saying.Deluxe Corporation
Date: 05/17/2023
We apologize for the negative experience you have received. We are unable to locate your order from the information provided. Please contact us at ************ so we can research this matter. If you would like you may request to speak to a supervisor. If you would like to provide your phone number on this review we can contact you. Thank you.Review fromMani C
Date: 04/17/2023
1 starI tried to get my check, but the service they offer is nonexistent. I purchased the instant funds option but was denied on random according to the Customer Service agent. He told me I couldn’t use my bankcard (VISA) and I would have to go to a check&cash loan service to receive the funds. I told him the reason why people want use their Service, is to not have to drive to a brink and mortar, he laughed at me. I ask him not to sell my information, he told me they couldn’t do anything about that . So, I asked him for their BBB information he hung up in my face. This company needs to be auditing for stealing and selling peoples information. If I could give the no star, I would.Review fromKelly C
Date: 04/12/2023
1 starCustomer service is literally non-existent. Ordered some checks on March 16th that never arrived. Called Deluxe on April 12, and the "customer service" options were to either order checks or track them nothing to address a missing delivery.
I was referred back to Chase Bank despite having to order through Deluxe. 45 minutes later with and them speaking with Deluxe they wouldn't rush the checks or overnight them. Won't do business with them again.Review fromBrittany R
Date: 04/04/2023
1 starBrittany R
Date: 04/04/2023
I have been a Deluxe customer in the past, but this most recent experience was terrible. I placed my order on March 2, 2023 and after at least 3 calls regarding the status of my order, I was informed that they finally shipped on April 3, 2023! Every time I called, they claimed there were delays due to an operations change, but none of the email confirmations I received included such a disclaimer. The day that I was calling to demand a refund is when I find out my order shipped.Deluxe Corporation
Date: 04/12/2023
We apologize for the delay of your order and the inconvenience. Unfortunately, we were experiencing order delays during the month of March, due to a system update. Again we apologize for the delay and experience you received.Review fromOn The Spot Pest Control B
Date: 03/24/2023
1 starThis company is a fraud and BBB should be ashamed of giving this company an A+. I received a check for $1710.00 out of the blue. I called them and after a 10 hour response they knew absolutely nothing and probably thought I was going to just deposit the check so later it would have cost me more problems. It’s clearly they are not running a seamless business and should be audited. Listen to me…. stay away from these vultures.Review fromThomas D
Date: 03/15/2023
1 starThomas D
Date: 03/15/2023
Been a customer for several years. Started a new checking account at a different bank, and wanted to change which account I direct deposited my money to. You cannot view any of your banking account information on their webpage, not the name, last 4 digits of account number, nothing. You also cannot add a new bank account without submitting a ticket and waiting 2-3 WEEKS before being able to enter new information. You are also limited to ONE bank account in which you can send money to directly. I feel like they purposely hold your money hostage for an exaggerated amount of time. Fees are high, customer service is slow to non-existent, and the lack of control you have of where your own money goes is disturbing. I wouldn't recommend using this company for checking needs to my own worst enemy.Deluxe Corporation
Date: 03/16/2023
Thank you for your comment, to clarify we are not a financial institution. Deluxe Corporation is a check printer and supplier of business products and services.Review fromWilliam C
Date: 03/14/2023
1 starWeb site sucks, ordering process sucks, checks and shipping are extremely expensiveReview fromCatrena B
Date: 01/24/2023
1 starCatrena B
Date: 01/24/2023
This review is to note issues with customer service regarding the promotions division. On Jan. 12th I ordered calendars on sale for a donation to local nursing home. Since that time, there were issues with the calendar out of stock and then I was asked to select another item -- twice more I had to select a different calendar style because the items were out of stock. Today (10 days later), I received an email that the most recent style was out of stock as well. Also, each time I asked whether there would be a change in price there was no direct answer. I informed the rep that a donor gave funds for these calendars, so we have to be accountable to let them know what's going on. Before submitting an order for processing, they have to inform if something is out of stock. This experience delayed the process and I had to find another vendor for calendars. Although I had read other BBB reviews before the first order, I did not take heed and went ahead to give Deluxe a try. Very disappointed in their lag in response time and not getting clear answers about price when asked. I hope to be refunded for the order in a shorter time than 10 days.Deluxe Corporation
Date: 01/25/2023
We apologize for the inconvenience caused by supply issues and service. Our records indicate a credit was issued on January 24, 2023; funds are made available based on the card issuer. If you need any addition assistance, please contact us at ************.
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