Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Target Corporation has 61 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Store

  153 Sierra Dr Altoona, PA 16601-9341

• 

  Target Stores - Central Ohio

  All Central Ohio Locations Columbus, OH 43215

• 

  Target Corporation

  PO Box 38994 Tuscaloosa, AL 35403-8994

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To BBB:*July 18th, 2022.*The amount I paid the business = $152.11.*Overall FAILED COMMITMENT to deliver in pristine packaging and a brand new much needed work desk. *July 21, 2022: Per Keelia/superior of ****** contacted dispatch delivery staff and emailed the appropriate staff not to deliver this return desk. She will monitor this cancelled delivery to ensure proper resolution. Keelia unable to engage in three way conference to try and resolve lack of articulated updates and overall confirmation due to company policy. *** of Target Corporate notified of above. She seems disorganized and discombobulated with my clear concerns. Speaks in circles and repeats needlessly. She claimed "return replacement if possible". False. I meticulously and firmly clarified that ******** was to handle the cancellation. Target should be accountable and terminated for this disaster. Demanded mgr. Lost call? Hung up on me? *******/representative: *****/Spr: Wow...rushed and sloppy speech. Lack of efficiency, patience, professionalism, performance and responsibility. Filed complaint on ***. ***** ridiculously and incomprehensibly asked me about the replacement package? Company neglects to document legally and morally. Failed as a whole. Transfer to an Escalation Specialist: Rob was arrogant, abrasive, dominating and disruptive. He wants to hear himself. He hung up on me after claiming to want to help me. Keelia to contact me July 22nd, 2022 of desk pkg pick up/return status. July 22, 2022: *********************** call. ******* (hideous), ********* and transferred to *****/Tech Support: instructed to contact seller. Repeated inhumane experience. ***/Target: rushed, brutal, abrasive, non stop chatter, harassed me for order #. Hung up on me!! Called Target back: Sky to *****: chatters, fails to comprehend. *****: impatient, "you can leave pkg outside, not your responsibility". Disappeared. ****/Sr. Specialist: return label, dominated, combative, harsh. "I have others waiting for me".

  Addendum: *Order number: ************* and tracking number: 275729329032.

  

  Business Response

  Date: 08/02/2022

   Hello *****,
  
  Thanks for contacting Target on behalf of our guest *********************.
  
  Upon receipt of your contact, we reached our guest to address their concerns. We sincerely apologized for any frustration and inconvenience ************** experienced while returning their desk and attempting to cancel their replacement order. I've reviewed all of their previous call interactions and documented any found team member learning opportunities to share with leadership. All team members are trained to assist our guests with the best of their ability within Targets policies and guidelines. Well continue to share feedback with our team members to ensure theyre providing the best possible services.
  
  While we understand this apology may not fully eliminate ****************** frustration, we do hope it will restore their confidence in our service commitment to them. To be fair to all of our guests, we are not able to send out free complimentary merchandise nor compensate for time but we do appreciate ************** bringing things to the forefront. It speaks volumes about their commitment to Target that they've taken the extra time to inform us about their situation.
  
  We're always looking for ways to create an exceptional shopping experience for our guests and their comments help us see where we can improve.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 153305652.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:07/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a computer with red card never got it was away all else was here no computer it was not misdelivered please refund it was to be a gift too late please refund i tried calling monday bad english could not understand please redund card ending **** computer not received thank you pls refund so i can remain a good customer

  

  Business Response

  Date: 07/26/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *************************.

  Upon receipt of your contact, we have reviewed the orders fulfillment and tracking details and confirmed a successful fulfillment and delivery. The guest purchased (3) items, and all (3) were packaged into one shipment which was marked delivered on 7/10/22 with tracking coordinates consistent with the guest's shipping address. For this reason, were unable to issue refunds or replacements on this order. We have attempted to reach out to our guest by phone and email without success to relay this information. We apologize that we are unable to provide the desired resolution. However, we are thankful for the time the guest has taken to share their experience. At this time, we consider this complaint resolved.

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 152998597. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  
  

  Customer Answer

  Date: 07/26/2022

   I am rejecting this response because:
  

   

  As i told this person the computer was not in the box. This has happened to me ebfore by other companies and only this person maintains without any proof that i have the computer . i dont . as such i am no longer patronizing target wrote to CFPB and CEO and will not pay for this. never received. Something can and often does show as delivered but that does nto meaan it was packed like in this case. I resent the trouble but will fight all the way as such and consistent with my rights thisis a script and not resolved i go further but will not pay for it or do any other business with target this person is not god and not CEO. refund me not received

  
  

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for ******** - EK World Egg Surprise online on 6/25 and picked it up on the same day at ************** Target in *******, **********. I was charged a bag fee temporarily and the website said if I do not need the bag when I pick up the order, I would get refund for the bag fee. When I picked it up at 1:07 PM on 6/25, I specifically mentioned about the bag fee and returned the bag to the customer service people. I was told I would get a new invoice. But then I got the receipt later which still showed the bag fee of $0.10. It's a small amount but still bothering.I used my gift card for the purchase. Invoice# *****************. I requested $0.10 to be refunded and an apology from Target.

  

  Business Response

  Date: 08/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest *****************.
  Upon receipt of your contact,we reached our guest to address their concerns. We were sorry to hear they were charged a bag fee in error, and were able to issue a concession for the fee and to invite them back for a better experience.
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 152998282.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com
  Tell us why here...

  Customer Answer

  Date: 08/07/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12th I placed an order through Target.com. The tracking information claims it was delivered July 16th however I never received it. When I contacted Target for support, they initially said they would issue a refund. Later they declined to do so. The agent I then spoke with said they would email be a copy of our chat transcript. They never did. When I contacted Target to follow-up I was informed that the prior agent had lied to me and they were unable to send a transcript.

  

  Business Response

  Date: 07/25/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest *******************************.
  
  Upon receipt of your contact, we attempted to connect with our guest to address their concerns without success. Its disappointing to hear ******************** didnt receive the merchandise they recently ordered from one of our Target ************** This situation certainly isnt typical or the experience we expected. We apologize for any inconvenience this circumstance has caused.
  
  We reached out to the ********** post office, as the parcel was delivered by their station and confirmed with a route supervisor the shipment was delivered without incident as expected to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier. If ******************** believes that shipment may have been removed from their premises after the confirmed delivery wed recommend reporting it to local law enforcement. As disheartening as this is to share, we dont have any other resolution we can provide on our end for this circumstance and consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number *********.
  
  Sincerely,
  
  *******
  the Target Team

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Orders/ ************* The ***** ******** 50" Class 4K HDR had a big defective panel.Since I didn't have a car, it is so annoyed to return the *** Moreover, due to this, I bring my old TV to recycle on the same day I got this new *** It means that this tv became the only TV I have.However, target refuse to send the replacement before they received the old one; which means that there will be no TV in my house for more than a week. TV is a necessity for working from home people like me to do the everyday meeting.It is not my fault to get a defective TV, so it is totally unfair that I have to take tremendous effort on repackage and return, especially cannot use my TV for a week.I just hope Target ships the replacement first, I will return the defective one at the same I received the replacement; or provide me some compensation for the inconvenience, especially considering I have to expend extra for a sub during the waiting period.

  

  Business Response

  Date: 07/25/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest Yu ***************.
  
  Upon receipt of your contact, we attempted to connect by phone and email with our guest to address their concerns. Its disappointing to hear the television ********* received from our ****** store was defective. This certainly wasnt expected or the experience we set out to provide. We apologize for any inconvenience this situation has caused.
  
  Good News! We were able to contact the leadership team at our ****** store and arrange for ********** to exchange their defective television at that location for another item. While we didnt get an opportunity to actually connect with this guest we were able to confirm through their shopping account an exchange was successfully processed in that store on July 23, 2022.
  
  We appreciate the opportunity to assist ********** with this matter and are happy to know it is resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 152863122.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com