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Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Target Corporation has 61 locations, listed below.

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    Customer Complaints Summary

    • 3,583 total complaints in the last 3 years.
    • 1,464 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order never shipped. It was supposed to arrive today but it has not even been given to the carrier.

      Business Response

      Date: 07/11/2025

      Dear ********

      Thanks for contacting Target on behalf of our guest Rohit Sud.

      Upon receipt of your contact, we reached our guest and addressed their concern.We were able to share additional insight into their experience and confirmed their shipment was delivered to them on July 11, 2025.

      We appreciate the opportunity to look into this inquiry and consider this matter to be appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272789306.

      Sincerely,

      *******
      Executive Escalations Business Partner Team
      Target Corporation
      www.target.com

      Customer Answer

      Date: 07/15/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a few pairs of ********** childrens shorts from my local Target in ***********, ** for my son. When the shorts shrunk in the wash and no longer fit, despite proper care, I attempted to return them within the 1-year window using my original receipt. The in-store customer service *** refused the return, stating that the ********** one-year satisfaction guarantee only applies to items with visible damage (holes, broken zippers, etc.). When I said, Thats not the policy, she told me the district instructed them to crack down because people have been abusing the policy. That was confusing and honestly embarrassing. Ive used this return policy beforeand Target heavily markets this guarantee on social media and in stores as a no-hassle promise. I wasnt abusing the policy, my son wears all his other clothes. These specific shorts clearly shrank and no longer fit, and I wasnt even asking for a refund, just an exchange. The guarantee was marketed as a one-year satisfaction policy if the item doesnt hold up, not just if it has a hole in it.I then contacted Target ************** online, where I had to chat with 4 different agents. I was eventually given a case number (*********), but the only solution was to go back to the same store, call corporate from there, and try again. Thats not a resolution, its a frustrating runaround and a homework assignment for a customer who followed the rules.I had the receipt. I was within the one-year window. Ive been a loyal customer who trusted the ********** ********** I only wanted a simple exchange for some items that didnt hold up.Resolution Requested: I would like a store credit or item exchange for a few pairs of boy children's shorts, as promised under the ********** one-year satisfaction ********** I would also like Target to clarify whether this guarantee still applies to shrinkage or fit issues, as originally advertised.Order #****-2187-0077-6087 (07/08/2024)4230-2426-0079-0157 (08/17/2024)

      Business Response

      Date: 07/16/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest ****** *****.

      We're sorry to hear about the unexpected frustration our guest encountered with their in store return experience. Following Target's return policy, most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. For our Target owned brands, **** extended the return timeframe: items may be returned for up to one year with a receipt for an exchange or refund.

      We empower our store team to make the right decisions for our guests concerning store returns, and we try our best to ensure all our guests are informed about the return policies we offer for the merchandise we sell. As the store has already declined our guest's return, we're unable to provide a different resolution.

      In the future for any quality issues with our Target Branded items, please let us know right away. We always appreciate hearing from our guests as soon as possible so we can provide the details to the right team.
       
      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272786221.

      Sincerely,

      Heather
      Executive Escalation Business Partner
      Target Corporation
      www.target.com

      Customer Answer

      Date: 07/16/2025

       Thank you for the response, but unfortunately it does not address the core issue I raised.

      I was not trying to return a generic item outside of the normal 90-day policy. I purchased Cat & **** ***** clothing, which clearly advertises a 1-year satisfaction guarantee. The shorts I attempted to exchange shrank significantly after proper care, and I brought them back within the 1-year window, with my original receipt.

      However, the in-store staff refused the return, stating that the policy now only applies to items with visible damage (like holes or broken zippers). I was told this was a directive from Target leadership due to people abusing the policy. This is not what was communicated to me at the time of purchase, and it directly contradicts Targets advertised return policy for Cat & Jack ******************* was not requesting a refund, only an exchange for a larger size due to shrinkage, which is precisely the type of situation this guarantee is supposed to cover.

      I am simply asking Target to stand by the advertised guarantee and policy as communicated to customers. I would appreciate this being escalated further, as it appears store-level discretion is being used to deny valid returns, even with proof of purchase and within the timeframe.

      Thank you for your attention to this matter.

      ****** *****


      Business Response

      Date: 07/18/2025

      Alannah,
       
      Thank you again for contacting Target on behalf of our guest ****** *****.
       
      We appreciate our guest's additional insight, but we must follow the terms outlined in our return policy, which can be reviewed at Target.com/returns. As the store has already declined the exchange, we're unable to offer a different resolution at this time and we consider this matter closed.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272786221.

      Sincerely,

      Heather
      Executive Escalation Business Partner
      Target Corporation
      www.target.com
    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Target Agreement for gift card purchases as stated in bold type lettering, and prominently featured on the back of the card reads "No fee. No expiration. No kidding". The terms are deliberately simple, clear and designed to incentivize consumer purchase. I recently attempted to check the remaining balance on 2 gift cards I had in my possession. When I was unable to find record of the receipts online, I contacted **************** by phone, and a case was opened for further investigation. In response, I received an email from "Kou" on 6/25/25 that stated the following:" Due to the age of the card, we are unable to view any transactions".In my reply, I reminded the merchant that per their own agreement, if the card does not expire, then it inherently suggests that they maintain those records. I received a second response, this time from "*****" on 6/28/25 that stated the following:"Both of your cards indicate they have been removed from the system. This only happens when cards have been fully redeemed". No proof to support that position was *********** the first response, Target is attempting to retroactively invoke a 2 year time limit on obtaining records. In their second response, their assertion is merely an assumption because they did not offer any proof substantiate it such a purchase summary for each card. I believe that Targets response with regards to this matter, breaches the gift card agreement and contradicts their own policy. At this time I respectfully request that the merchant take appropriate action to remedy this dispute and honor the terms of the agreement which require them to provide records that show that all funds have been redeemed or to honor the remaining balance that I believe are still on the cards.

      Business Response

      Date: 07/11/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest ********** *******.

      Included, you will find our response to Ms. ****************** appreciate the time our guest has taken to share their feedback of Target Gift Cards and the prior customer service received regarding their ********************** Gift Card inquiry. Their concerns have been fully documented and shared with the appropriate partners.

      We can confirm, as previously communicated to our guest, the gift cards in question were removed from our system due to being redeemed.

      At this time,we have no further resolution for the guest and we consider this matter closed.

      As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272785932.

      Sincerely,

      ****
      Executive Escalation Business Partner
      Target Corporation
      www.target.com  
    • Initial Complaint

      Date:07/10/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to customer service numerous time 7/3 regarding the following:Target circle bonus missing: 3 purchases of ****** or more Missing the $***** Reward Offer: A Target bonus of $30 for making three separate purchases of $100 or more. June 2025 Purchases all made 6/13 *************** - $103.98 / $91.29 902002643809268 - $124.45 / $95.90 902002643848164 - $100.74 / $96.88 There were numerous issues with these chats, - they would freeze, I would be transferred to a separate department to assist and no one would come on the chat etc. On 7/4 I received an email of a privacy request deletion. I went to log into my account and my email was no longer recognized with any account. My account has been deleted I am unable to use my redcard or my benefits to order anything. I at no point requested for my account to be deleted. Simply to have the ***** reward looked into b/c my account shows the 3 eligible transacations.

      Business Response

      Date: 07/16/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest **** ***********

      Upon receipt of your contact, we reached our guest to address their concerns. We confirmed that Tinas Target.com account was inadvertently deleted. We added Tinas Circle Rewards to their newly created account and issued a small gesture gift card for the inconvenience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 272787816.

      Sincerely,

      ***
      Executive Escalations Business Partner
      www.target.com


      Customer Answer

      Date: 07/17/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Target online order delivered, and apparently stolen on June 2, 2025. I placed the order on June 9, 2025. I called when I arrived home, on yesterday, and explained that I think my package had been stolen. They said Id still be responsible because they have proof of delivery. I really think they are holding the actions of their previous carriers against me. Recently, they refunded a package because it was delivered to the wrong address. They know this to be true because, they have proof of delivery, in the form of a photo, and it is not my door. So, that was not my fault. Additionally, another order was delivered and just left outside of our mail station. Our mail station requires a key to get in. But, the package was supposed to be delivered to my door. They left the package outside, where anyone could take it. We are not a gated community. I know this is where it was left because a neighbor, who lives by the mail station, saw a package being left. She said she didnt see who came to take the package. It was when I went looking for the package, that I ran into her. Again, not my fault. Since you require proof of delivery photos, you know that it was not delivered to my door. I saw the picture. Therefore, I had no chance to get it. Im honestly not sure why Target continues to use this carrier. When I look at these two order in my history, it says I can keep, donate or recycle these items. How?! I never received them. Again, Target knows this because of the proof of delivery photos. I have been a loyal customer for YEARS. Im on disability and this was a birthday gift to myself. My birthday is on the 29th. I cannot afford to pay for things I dont have. At this point, if Target just gives me a refund, Im willing to go ahead and use my Target circle money and gift card money to make my last purchase, and cut ties. Ill delete my account and you dont have to worry about me shopping there anymore. Please dont punish me for someone elses actions.

      Business Response

      Date: 07/07/2025

      Dear Alannah,

      Thanks for contacting Target on behalf of our guest ***** *****.

      Upon receipt of your contact, we researched our guest and their delivery concern. We were able to verify their order *************** was delivered as expected by the carrier with a provided proof of delivery photo. We were sorry to learn when we spoke with Ms. ***** that it appears after the shipment was delivered it may have been removed from the delivery location without their knowledge; this certainly would not be expected.

      We shared our terms and conditions with our guest as outlined on our site under Risk of Loss which states products purchased on our Site passes to the purchaser upon delivery to the carrier.

      We recommended if they believe that shipment was removed from their premises after delivery they should contact their local law enforcement to report that situation as there is nothing further, we can do regarding that circumstance from our end.

      We appreciate the opportunity to look into this inquiry and consider this to be a successful delivery with no other resolution available.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272318711.

      Sincerely,

      *******
      Executive Escalations Business Partner
      Target Corporation
      www.target.com

      Customer Answer

      Date: 07/08/2025

      Im not happy with the decision; nor am I happy with the way this was handled. The woman who called me was very rude and condescending. She kept speaking over me, and I had to remind her that I did not interrupt her when she was speaking. At one point she said something the effect of, Its not Targets fault that your neighbors steal. I kid you not!!  I was, and am, flabbergasted. 

      From a business aspect, I guess I can understand the policy, but what is absolutely unacceptable is the way that she spoke to me. Ive never experienced such an interaction between an employee and a customer. Her demeanor was VILE.
       In the most recent quarter, ending on May 3, 2025, Targets sales had declined a WHOPPING 3.8%. If this is the way employees are allowed to speak to customers, then it makes sense. 
      She also kept mentioning that theyd credited orders before. What she neglected to mention is that the orders were not delivered to the correct address and they had proof of such. If you hadnt credited them, my bank/credit card would have reversed them anyway, thanks to your PROOF. Additionally, she mentioned a time that they let me keep a used pair of shoes. I ordered a pair of sandals and they arrived used. It must have been a return. I sent pictures (again, PROOF) of the shoes as soon as I opened the box. Again, youre not doing me any favors by refunding my money for a used item, when I paid for a new item. I donated them to Goodwill. 
      There is no way I would consider myself doing a customer a FAVOR by refunding an item that was delivered to the wrong address (with undeniable proof), or refunding a purchase for a used item. I may have used my AMEX Platinum card for those purchases, so I would have been refunded anyway. Because, I had proof. Lastly, Im in numerous Target groups and this audio will be shared in each. Luckily, both of us are in one party consent states and I agreed to he recorded; which means you also consented as well. 


    • Initial Complaint

      Date:07/07/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is regarding order #***************. I reached out multiple times through both chat and phone in hopes of receiving help with this order. It was not delivered to my address and the delivery instructions were not followed. Instead of assisting me with getting my items or retrieving the funds I paid for this order the agents refused to further assist. I have shared proof of the fact that the instructions were not followed and that I never received this order. The shopper did not contact me upon delivering. I will not continue to do business with Target if this is the way they operate. I dont think the same day delivery service should be trusted. My money has been stolen and the items I needed for my kids are nowhere to be found. Ive even checked with my neighbors who confirmed no one came by the house. I just want this to be handled fairly. My next step will be reporting to the consumer protection bureau and I will take it further if need be. This is not how a good business treats their customers.

      Business Response

      Date: 07/08/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest *** *.

      Upon receipt of your contact, we reviewed their order. After review and working with partners, we have determined the order of concern to have been successfully fulfilled and delivered. Per our terms and conditions, were are unable to issue refunds or replacements. While were unable to provide our guest with their desired resolution, we appreciate the time they have taken to share their experience.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 272318419.

      Sincerely,

      Asjha
      Executive Escalation Business Partner
      Target Corporation
      www.target.com

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 16th 2025 I purchased the dining room table Saracina Home 59 Midcentury Modern wood tapered legs rectangle dining room table walnut from target.com for $286.19. The item arrived a few days later and the outside box was crushed. At first I didnt think the item was damaged. I assembled the table and realized it was scratched. I contact target customer service via chat and they scheduled a pick up for the return. They assured me that it was fine it was already assembled. They picked up the table. Now Im seeing the refund was denied April 21 2025. I contacted customer service and they said there is nothing they can do and to dispute it with my bank. They sent me a damaged item, took it back and are now refusing to refund me my money. So I have no item and no money.

      Business Response

      Date: 07/08/2025

      Dear ********

      Thanks for contacting Target on behalf of our guest ****** ****.

      Upon receipt of your contact, we reviewed and addressed our guest concern. We were able to share additional insight into their experience and took appropriate action on our end to resolve the issue.

      We appreciate the opportunity to assist with this inquiry and consider this matter to be resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 271945176.

      Sincerely,

      *******
      Executive Escalations Business Partner Team
      Target Corporation
      www.target.com

      Customer Answer

      Date: 07/08/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 30, 2025, I placed a $259.16 order with Target for four urgently needed phone chargers for my family. Target used Shipt as the delivery service for this order.I provided explicit instructions in both the delivery notes and by direct text: the package was to be delivered to **************, to the front desk. Instead, the Shipt driver delivered it to the completely wrong ********************************************* clearly shown in the delivery photo, which displays 800 Delaware on the door. My instructions were ignored entirely.The delivery guy admitted to delivering to the wrong address and simply told me to just walk over and get it. As someone who is severely disabled, thats not only impossible but deeply insensitive. There was no concierge or front desk at that address, making retrieval impossible. The driver made no effort to correct his mistake and seemed more concerned about being reported.I have contacted both Target and Shipt customer service multiple times. I have a recorded phone call where both Target and Shipt **** clearly state that my refund is being processed. However, every time I call back to follow up, I receive different information and to date, I have never received an email confirmation of any refund. My money is still not returned. This inconsistency is extremely frustrating and makes me feel like I am being deceived or given the ************ a handicapped customer, I rely on ********************** and its delivery partners to follow instructionsespecially when accessibility is crucial. This situation has caused serious distress, inconvenience, and financial loss to me and my family. The lack of transparency and broken promises regarding my refund only make it worse.I am demanding a full and immediate refund of $259.16 for this failed delivery, and a written confirmation of the refund. If this is not resolved promptly, I will escalate my complaint to every consumer protection resource available.I expect a serious and immediate resolution.

      Business Response

      Date: 07/08/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest **** *.

      Upon receipt of your contact, we researched our guests concern; included you will find our response to **** *.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 271943736.


      Sincerely,

      *****
      Executive Escalations Business Partner
      Target Corporation
      www.target.com 



      ****,

      Thanks for contacting Target through the Better Business Bureau regarding your recent experience. We apologize for any frustration or inconvenience you have experienced.

      We regret that your order was delivered to the wrong address.After reviewing your order, it appears a refund was issued on 07/01 to the original method of payment. An email confirming the refund was sent on 07/01 to the email address associated with the order. Please allow up to five business days for the funds to be made available by the card issuer.

      Thanks for taking the time to share your concern; we appreciate your feedback.


      Sincerely,

      *****
      Executive Escalations Business Partner
      Target Corporation
      www.target.com

    • Initial Complaint

      Date:07/03/2025

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package missing one item. I then placed an order for the exact same item immediately due to wanting that item for this weekend. I then contacted customer service about the missing item and they said there is nothing that can be done because they show the item was delivered successfully. The package, was, indeed delivered. But it had two items in it instead of the expected 3 items. I spoke with multiple people and ultimately was told nothing could be done and I was hung up on.

      Business Response

      Date: 07/07/2025

      Dear ********

      Thanks for contacting Target on behalf of our guest ******* ******.

      Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their experience and took the appropriate action to resolve the issue.

      We appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.

      As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 271931604.

      Sincerely,

      *******
      Executive Escalations Business Partner Team
      Target Corporation
      www.target.com

      Customer Answer

      Date: 07/08/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Target, in response to a late shipment of the ******** Switch 2, offered free $50 coupons on Target Circle to affected customers. However, despite receiving the late shipment, I was not eligible for the coupons. I contacted Target customer service, and it appears that they randomly imposed limits on orders received on or after June 8th. My shipment arrived on June 7th so I was arbitrarily restricted from receiving a coupon despite the absence of a specific policy in the email sent to affected customers.I kindly request that you rectify this situation and send the $50 ******** credit offer to my account.

      Business Response

      Date: 07/08/2025

      Alannah,

      Thanks for contacting Target on behalf of our guest ****** ****.

      Upon receipt of your contact, we researched our guests concern; included you will find our response to Ms. ************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 271822206.


      Sincerely,

      *****
      Executive Escalations Business Partner
      Target Corporation
      www.target.com 



      Marina,

      Thanks for contacting Target through the Better Business Bureau regarding your recent experience. We're sorry for any disappointment with your preorder experience.

      We understand you were excited to receive your ******** Switch 2 and **************** bundle as soon as possible after it launched. We offered a ******** eShop gift card for deliveries that occurred later than expected. After reviewing your pre-order, it appears it was delivered on June 7.This delivery was completed within the provided delivery timeframe, June 6-11;we are unable to extend the offer at this time.

      While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns.


      Sincerely,


      *****
      Executive Escalations Business Partner
      Target Corporation
      www.target.com

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