We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

AirSelfie Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product cost $150-$250 and fairly new, yet the app will not work on current phones. Most importantly this product is still being sold through reputable companies and their website is live, but their support email bounces back.. are they out of business? If they are out of business and their app isnt compliant with newer phones they need to get these off the market, or update their app in the ****** playstore. (there is literally no way to use this device without the app..) - Airselfie Air Neo. Tried app on ******* S24 ultra (arguably the best phone in the world now), and on ******* A23 a budget phone. I am also in IT so this is not a user error, it works on my older Note 20.

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late last year I purchased an Air Selfie Neo as a Christmas gift. The product was incredibly difficult to operate and the battery lasted for approximately 2 minutes. This is a selfie drone. You could toss it in the air once, then the battery would die. I communicated with their team via email for a refund. They had me return the product and I had to pay for postage. No refund was provided. I continued to reach out to them and received receipt that the product had been received at their warehouse, but still no refund. Multiple times now they have told me that the refund has been processed and to "check my account in a few days" but no refund has ever come through. I paid $129.95 plus return shipping. I have been in email communication with them since January 2023, and they are still telling me to check my bank account in 3-5 days. It is now October 2023.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new drone product, Airselfie Neo drone. It worked for approx. 3 days, only to be unable to rebind with the app on my phone and therefor I am not able to use the device. I contacted the company 4 times, first by email, via chat and additional two emails to ask for customer support with their product. I was never contacted or received a response to my email except an automated email stating that my email had been received. I am pretty confident that the issue is firmware related and only the manufacturer would be able to fix the bug in the drone`s firmware. As of right now, I have a nice blue door stop or paperweight. I would like to get the customer support and possibly a warranty replacement as guaranteed by law.

  • Initial Complaint

    Date:04/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like most of the compaints I see here, I ordered this product back in 2019 with promises to be delivered and I have not received anything. Its now been 4 years and I see the product being sold online and in stores at bestbuy. Why am I not receiving my product? I cant get anyone on the phone, this is such bs. Contribution ID Order number ***** indiegogo Contribution Date October 25, 2019

  • Initial Complaint

    Date:07/19/2022

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER #**** on March 10, 2020. This was a pre-order that I paid for and they never shipped the product. Seller info AirSelfie Operations LLC http://www.airselfiecamera.com Invoice ID ***************** Purchase details AIR PIX Total: $99.95

  • Initial Complaint

    Date:07/06/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/16/19 pledged to the AirSelfie ****** crowdfunding campaign. Just like all the other complaints I have received nothing. I found the *** **** on LinkedIn April this year (2022), he told me to send him an InMail and he'd add me to a VIP list to have it sent out to be sooner. May 18, 2022 he asked me for my address and said it would ship next week. Today is July 6 and there's still no sign of it. The biggest frustration is how they are so happy to string along their supporters if they are not just neglecting us altogether. It's very frustrating to see the product sold on Amazon with prime fulfillment and also being reviewed so poorly as this technology is now becoming outdated.

  • Initial Complaint

    Date:06/27/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #**** confirmed and credit card charged on July 3, 2020 for $153.91 - have never received product and all requests for a refund have been ignored. I have reached out to Airselfie many times via email and ******** to no avail. On June 23, 2022 customer service agent *********************** stated in an online customer service chat that my request for a refund was approved and I would receive an email confirmation on June 24, 2022 regarding my refund status. No email received and all of my subsequent emails regarding my refund status have gone unanswered.

AirSelfie Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.