We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Email Service Providers

Deluxe Small Business Sales, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a paid email service that I have used for years and now I can't access my emails since mid November 2023. This is a service that I pay for and this is a breach of the terms of our agreement. I would love to be able to access my emails and forward them to a new address. I have been completely unable to reach anyone from the company to help me. I've exhausted all methods of trying to fix this on my own since the issue started and need help, please help me!!!

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everyone.net is taking money out of my bank account after several requests for them to 1)Call me back 2)Cancell my email account and ******** the money they have stolen.There is NO WAY to get ahold of these people. They will NOT EVER answer a phone call (claiming "a high volume of calls" - ALWAYS!!)So are they going to just steal money from my bank account for as long as they want, and I have nothing to say about it?? Letters to the CA Attorney General are worthless - they don';t seem to care that a ** business is stealing money from peoples' accounts.WILL SOMEBODY PLEASE DEAL WITH THESE PEOPLE?? THANK YOU!

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everyone.net is an email provider.I am locked out of my account.Repeated calls to customer service for the last SIX months have resulted in no way to reach a person to get me back into my email.The message I get is "your security questions are not setup, contact customer service".I've been contacting customer service for SIX months.Perhaps the BBB by shaming these a$$holes into having someone call me to resolve will finally get me back into my email. This is a paid email service, not like gmail or free services. These folks are awful. Tell your friends.Thank you for your help.****,*****************************

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a domain and email account with ******************** for probably 20 years. The email services I use were sold and acquired from what I understand but for the last year at least, I've been unable to reach anyone about managing my various email accounts under the domain mitchx.com. Just this week it appears that my email services have been shut off all together. No warning, no email, no notification, I am just redirected to some other sales page. I would really like to get this resolved as I have years of email stored on that domain.

  • Initial Complaint

    Date:05/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I visited webmail.everyone.net only to be denied access to my email. The site doesn't accept my login info. I have had my email address for YEARS! Of course there was no valid contact information on their site. I would like a fix/access to my account or a refund.

  • Initial Complaint

    Date:05/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had an Everyone.net account for over 10 years. They were sold and things were fine until March 5, 2023. I haven't been able to get into my email since then. I can't use the forgot password option because it says I have no security questions, but those have been set up since the beginning of my account and always worked fine until March 5th. There is no customer service number to call and I cannot get into my account to change my password. Plus, this is a paid account that is automatically charged.

  • Initial Complaint

    Date:04/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for 4 e-mail accounts. Each account is still functional, however, since the sale of the company I'm no longer able to manage the accounts. Everyone.net is not reachable to provide any support on this issue. The very limited contact information they provide is useless. I will be happy to have contact with the company.

  • Initial Complaint

    Date:03/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an email account hosted by Everyone.net. In early 2022, the company was sold and there were all sorts of issues with my email service. It took about 6 weeks to get resolved. In December 2022, all of a sudden I could no longer access my email, **************** My domain is callsue.com. I haven't been able to get any sort of contact information to resolve this.

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WARNING!!! Have used Everyone.net email hosting since 2008, generally with few issues. They were bought by Deluxe early 2022. They lost all user emails for 2 weeks during migration. Recently, they lost 3 months of a user's Inbox messages, and lost all messages stored in another user's folders in 2022. Also, a user has had many emails corrupted, and their solution is to delete them! I asked for a refund for the $49 2022 annual fee and they said they would consider that but had no record that I paid for service in 2022 (which I did)! I sent them a copy of the credit card charge, and then they said they couldn't help me unless I phoned in. When you call, you get put on hold for long periods of time, and the person you talk with doesn't know anything about the email conversations. And even with emails, every time you send them an email, a different person seems to reply, who has no context of the info that was shared with the previous person.Incredibly frustrating company to deal with AND they LOSE YOUR EMAILS! I hope this post helps someone avoid the headaches I had to endure.

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday Feb 18th my email account was deleted at Everyone.net. I received the following message at login: "Error! Incorrect email address/password. Please try again." Like other customers I cannot find a Customer Support number to remedy this problem.

    Business Response

    Date: 02/21/2023

    Please contact our Support Team to get this resolved:
    ********************* or ***********************************
    - ************************ Services or Billing: ************

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks a million!  After four months of working with everyone.net the BBB resolved it in one day.

    Sincerely,

    ***********************

Deluxe Small Business Sales, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.