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Business Profile

Email Service Providers

Deluxe Small Business Sales, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Email Service Providers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a personal domain name that I have had hosted by Everyone.net of *********, ** for several years. I pay an annual fee ... they have my bank information so payment is automatic when it is due, usually in August, I believe. A part of their hosting service includes several (fiv e) mail boxes that I can use myself or parcel out to others. For the past few years I have had none parcelled out, , and have had only one active mailbox for the last couple of years. My user name and password is on file for the service, but I have been unable to access my e-mail since February 1. Everyone.net is not answering direct phone calls, it is not responding to messages, and I am simply hung out to dry. I have had no notices from Everyone.net about service disruption or inability to receive payment. I have no issue securing abnother hositn gservice, but I am told no one else can pick up the hosting without a permission code from Everyone.net, whom I apparently cannot contact by any means. I need my domain name and I need my email. My customer number with ********************** is ********.

    Business Response

    Date: 03/01/2023

    Please contact our Support Team to get this resolved:
    ********************* or ***********************************
    - ************************ Services or Billing: ************

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lost access to email for the 2nd time in 12 months. Reached out to everyone.net web contact with no response. Need to get this resolved.

    Business Response

    Date: 01/12/2023

    Business Response /* (1000, 5, 2023/01/11) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX


    Consumer Response /* (2000, 7, 2023/01/12) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I was able to get access after calling the number provided by everyone.net.

    During the porting over of emails last year they had a bunch of issues that resulted in me not receiving access to update my payment information and also not receiving the correct contact information to get it fixed. I also never received any notifications that there was a payment problem, they just shut my email off with no warning. Poor service and poor processes, but it's working again for now.

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I make payment to an email service ************* Several days ago I received a message that my password *** incorrect. When I tried to reset the password, it said to contact customer service. There is no contact information on customer service to speak with our communicate with the company. I searched for a phone number for the company. Every phone number on file is "out of service".

    Business Response

    Date: 01/26/2023

    Business Response /* (1000, 5, 2023/01/10) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost access to my paid email service on January 1, 2023 (appears to have happened in the early morning hours). Since then I have received invalid user name or password errors both on my mobile devices and while trying to use webmail. When I tried (at least daily) to use the change password feature I receive an error saying that no questions were entered and I need to contact user support.

    I had to ****** user support for everyone.net and can only locate a form to submit to contact support. There is no phone number listed. I have completed two forms and provided by cell phone number and an alternate email for contact. I have no received a response. I need access to my primary personal email account urgently. As soon as possible I will be selecting a different email services provider. But as this was my primary account it is critical to access.

    email hosted by everyone.net = *****************
    Alternate email provided for support contact = ***************************
    phone contact: XXX-XXX-XXXX

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 5, 2023/01/05) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped receiving emails, and it is impossible to contact the business, the emails to their contact support are undeliverable and their phone number does not work, I need to get this issue resolved ASAP but not able to contact them

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 5, 2023/01/03) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since January 1, 2023, I have not been able to access any of my email accounts. When I try to log in, I get an error:

    Error! Incorrect email address/password. Please try again.

    I never changed any of my passwords ******* This is not something that I have done, this is something on the that Everyone.net side.

    I need access to my email accounts restored. There is no phone number to call anywhere on the internet, and only a request form that I have submitted twice with no response.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 5, 2023/01/03) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have completely lost access to all of my emails for the second time this year. It took several weeks last time to get a resolution. Now, without warning, I am again unable to access any of my emails. This is the worst email hosting service in history. A complete
    Waste of money.

    Business Response

    Date: 12/07/2022

    Business Response /* (1000, 5, 2022/11/22) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:11/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a long standing / paying in advance customer of everyone. Net mail service. Recently i have lost all incomming mail.. Which i reported to ************** At first they told me to contact my host..???.. They are my host and only when i provided proof of still valid payment they raised a ticket.. Its been weeks now and they have not providrd updates when i send request mails.. Automated replies only... They are not taking my loss of service seriously... Surely this is a breach on contract.. ????

    Business Response

    Date: 11/17/2022

    Business Response /* (1000, 5, 2022/11/02) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everyone.net provides our email services. We have never had a problem until Friday Oct 28, 2022. I tried to log in to my email and it kept saying saying "Incorrect email address or password" I double checked my password and it was correct. I also tried to log in to my Broker's email and our other agent's email and it was giving the same message "incorrect email address or password". I tried to log in a few more times over the weekend and kept getting the same error message. Came into work on Monday Oct 31, 2022 went to everyone.net's website and submitted a claim on their website. Still have had no response. There is no number to call. I have submitted another claim on their website. Still no response. I cannot find a number to call anywhere. ******************************** it is imperative to have our emails working.

    Business Response

    Date: 11/14/2022

    Business Response /* (1000, 5, 2022/11/01) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

  • Initial Complaint

    Date:09/25/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We pay *** a year for the email program. ************ bought out *********** ****** was no problem but everyone is constant. No way to get in touch with them. It's been about a year.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/09/26) */
    Please contact our Support Team to get this resolved:
    - ******************** or ***********************************
    - Technical Support, Domain Services or Billing: XXX-XXX-XXXX

Deluxe Small Business Sales, Inc is NOT a BBB Accredited Business.

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