Reviews

Review Details

• Review fromGayle B

  Date: 09/03/2022

  5 stars
  The crew arrived on time, explained everything and did a great job. They even vacuumed the new carpet!

• Review fromKelley E.

  Date: 08/28/2022

  1 star
  Shame on Home Depot for continuing to contract with Crew 2. Because Crew 2 works exclusively for Home Depot there is no incentive for professional performance or outcome- they will always continue to receive work despite their results. My experience is with a patio door install. If only I could post pictures here of the terrible results- caulking with huge gaps and uneven application, bent metal pieces on the inside, pieces that appeared to have been cut too short, frost all along the base of the inside of the door this past winter, and literally water dripping inside my home during a spring rainstorm. It took 12 months! before the door was replaced and the job redone. I kept a detailed log of all my correspondence between various people at Crew 2 and Home Depot over the course of the 12 months- 8 printed pages worth. It definitely showcased all the poor follow through, inconsistencies and lack of professionalism. I had to advocate for myself every step of the way and had to deal with constant communication issues with people at both Crew 2 and Home Depot not following through with what they promised to do. It was exhausting. Finally had the job redone this summer and honestly the old door had a more professional install and appearance compared to the new one, but it was good enough and I just needed the experience to be over.
  I understand that poor installs and errors can happen, with whatever work you may be having done at your home. What is unacceptable is a company that gives you the run around and makes you fight every step of the way for them to just do the job right. In the end I did receive a full refund from Home Depot due to the extended amount of time needed for repair and issues/ hassles I had to endure. I also had a very kind woman at Crew 2 who helped me. Unfortunately, due to this experience Home Depot has lost a customer for life. I cannot imagine continuing to patronize and support a company that chooses to partner with a company such as Crew 2.

• Review fromPaula R

  Date: 08/22/2022

  5 stars

  Paula R

  Date: 08/22/2022

  The crew was polite and professional. They fulfilled my request concerning some metal trim I requested.
  Great job!
  

  Crew2

  Date: 08/24/2022

  Thanks for taking the time to share about your experience, *****! Glad to hear it all went well.

• Review fromGretchen T

  Date: 08/15/2022

  1 star
  Do not want to give it 1 star. DO NOT USE CREW2, INC.!! I met with a consultant at Home Depot in February 2022 to choose a countertop and they let me know the countertop people Crew2, Inc. would be contacting me which they did. Crew2, Inc. came out to measure but then I didn't hear from them. I called them and they told me the hold up was because of the edging and that I would have to choose a different edging. I chose another edging and again didn't hear back. I called them again and they scheduled the installation for July 29. Yes I had waited this LONG!! I contacted a plumber to take out my existing sink and he came the night before. I called Crew2 by 11:00 a.m. on the 29th because they were supposed to come in the morning and they told me they hadn't cut the countertop!! I again had my plumber come back to reconnect my old sink. I cancelled the order with Home Depot but they told me that if I wanted to cancel I would need to put my sink on my outdoor (duplex) front step and FedEx would be by within a WEEK to pick it up! My step is about 2 feet wide and both sides of the duplex use this step and there was a chance of rain!! Because I didn't want that to happen I gave them a second chance. This time for today August 15th. I again had the plumber come out this morning to take out my sink. Guess what?? Crew2 doesn't have my countertop cut!! Here we go again!! Crew2, Inc. is a terrible company and so is Home Depot for hiring them.
  
  

• Review fromCraig B

  Date: 08/02/2022

  5 stars

  Craig B

  Date: 08/02/2022

  Great crew worked well and efficient together and were polite and professional. Great taste in music.
  

  Crew2

  Date: 08/05/2022

  Thanks so much for taking the time to share your experience, *****!

• Review fromPam R

  Date: 07/31/2022

  5 stars

  Pam R

  Date: 07/31/2022

  We had flooring installed in our basement. The crew, Ricky, Jason and Shawn, did a great job. They worked quickly and professionally! They were friendly and personable and easy to have in our home. We would recommend this crew to anyone!
  

  Crew2

  Date: 08/05/2022

  Thanks for the kind words -- I'll be sure to pass them on to the team. Enjoy your newly floored basement!

• Review fromAlan M

  Date: 07/28/2022

  1 star
  If I could rate lower than 1 star, I would. Joseph Heino has been terrible, really the epitome of what customer service does NOT look like. One issue after another, and the work in our bathroom is still not completed. I will never go back to Home Depot or Crew2 for any home remodeling work.