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Customer Review Ratings
Average of 288 Customer Reviews
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Review fromDawnene F
Date: 07/25/2024
5 starsDawnene F
Date: 07/25/2024
They did a great job, they were polite. Informative. On time . I will have them install my back door also. I'm very pleased.
Crew2
Date: 07/29/2024
Thank you! It was a pleasure to work with you.Review fromThreasa O
Date: 07/09/2024
5 starsThreasa O
Date: 07/09/2024
Crew 2 showed up on time, courteous, and got right to the job. Answered questions and did a great job with installation. Very professional!Crew2
Date: 07/13/2024
Thank you so much for taking the time to share -- much appreciated!Review fromLynn S
Date: 07/07/2024
1 starLynn S
Date: 07/07/2024
Crew2 caused alot of unnecessary stress and delays throughout our project. We signed a contract for a simple cabinet refacing project. The project took 11 months to complete from the time the contract was signed. The installer came in with the attitude of cutting corners wherever possible and no planning on the layout of the panels. As a result, we ended up with some panels with busy wood grain patterns next to other panels with no pattern. There were 2 end panels where veneer was used instead of the panels that came from the vendor(this was confirmed twice of which once was by Crew2's measure tech) and Crew2 would not take responsibility but, instead, told us that we need to accept differences in wood grain. After several attempts where we were told the panels would be reordered , there was always an excuse a couple days later of why the panels couldn't be reordered. Finally, Home Depot Corporate became involved and when the panels were reordered, they came in the wrong stain color. At that time, we were told by the project manager that we had the choice of either a mismatch of veneer and wood or a mismatch of stain colors. When the installer came back to fix the issues of laying trim on top of base which caused gaps, rough edges, screws sticking through which caused sharp areas, and base overhanging cabinets, another member of Crew2 came with him and, at that point it was finally determined that the panels would be reordered correctly. We had 7 members of Crew2, one member of the local Home Depot store, and Home Depot Executive Escalations team involved to finish our project. This is completely unacceptable customer service. Crew2 has proven to be incompetent and unprofessional.Crew2
Date: 07/08/2024
Hello, thank you for taking the time to share your experience with us. Its clear that our service did not meet your expectations, nor our standards, and for that, we are truly sorry.
I understand your frustration with the prolonged timeline, communication struggles, and design inconsistencies. Your feedback highlights significant areas for improvement in our processes and communication. The team is currently reviewing this case in detail to understand how these mistakes happened and to ensure they do not occur in future projects. Our goal is to deliver consistent, high-quality service to every customer, and your experience shows we have work to do in achieving that.
Thank you for bringing this to our attention.Review fromJoey C
Date: 07/03/2024
5 starsJoey C
Date: 07/03/2024
Crew2 was the contractor chosen by Home Depot for the installation of our new padding and carpet for a once-flooded bedroom.
They came when they said they were going to come (, and completed the job in a little more than an hour. Touting the room, afterwards, allowed me to appreciate the high quality job and their satisfying post-process cleanup endeavor. We were thus able to start re-populating the room instantly.
The crew was comprised of competent professionals. They were quick, yet, efficient, and they were friendly.
We would be glad to welcome them back for a similar task, in the future.Crew2
Date: 07/05/2024
Should the opportunity come up, we will be happy to work with you again. Thank you so much for the detailed review of your experience, we truly appreciate it!Review fromBarb S
Date: 07/02/2024
5 starsBarb S
Date: 07/02/2024
Highly recommend Ryan. Provided great customer service-very professional!
So happy with my new door installation-thank you Ryan!Crew2
Date: 07/05/2024
Thank you so much for the kind words, I'll be sure to pass them along. Enjoy your new door!Review fromKrista B
Date: 06/28/2024
5 starsKrista B
Date: 06/28/2024
Professional, beautiful floor installation, personable, clear, choice of plank directionCrew2
Date: 07/01/2024
Thanks so much! I hope you continue to enjoy the new flooring.Review fromMonica J
Date: 06/24/2024
5 starsMonica J
Date: 06/24/2024
The two installers were friendly and efficient. We were happy that they could move the furniture out of the bedroom and put back in again in the positions they were previously. They vacuumed the bedroom a couple times before putting the furniture back.Crew2
Date: 06/26/2024
That is fantastic to hear. Thank you so much for sharing!Review fromAna M
Date: 06/24/2024
5 starsAna M
Date: 06/24/2024
Got the job done well, with attention to detail and speed. We are very happy with the results!Crew2
Date: 06/24/2024
Thank you so much for sharing!Review fromJennifer S
Date: 06/21/2024
5 starsJennifer S
Date: 06/21/2024
Exceeded my expectations! Highly recommended. Customer service was perfect. Alex and his helper made the experience! Showing us respect and leaving site conditions better than expected. They were very polite, working efficiently and professionally. It was very nice to see a positive, professional, smiling crew!!! The carpet looks great, so soft. Thank you!!! Jennifer & AidenCrew2
Date: 06/24/2024
I'm glad to hear your installers took good care of you. I'll be sure to pass that on. Thanks so much!Review fromBarbara P
Date: 06/17/2024
5 starsBarbara P
Date: 06/17/2024
Great service, arrived on time, friendly people. We are extremely happy with this company.Crew2
Date: 06/20/2024
Thank you so much for sharing about your experience!
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