Complaints

This profile includes complaints for Miracle-Ear, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Miracle-Ear, Inc.

  150 S 5th St Ste 2300 ste 2300 Minneapolis, MN 55402-4223

• 

  Miracle-Ear, Inc.

  1850 Adams St Ste 5 Mankato, MN 56001-4848

• 

  Miracle-Ear, Inc.

  1001 Apache Mall Rochester, MN 55902-2178

• 

  Miracle-Ear, Inc.

  1611 County Road B W Ste 204 Roseville, MN 55113-4053

• 

  Miracle-Ear, Inc.

  1611 County Road B W # 204 Saint Paul, MN 55113-4053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle ear charged my mother $4295.00 for a new set of hear aids in February 2025. The hearing aids did not work correctly from the time the customer service *** adjusted them and in May 2025, the *** set one of the hearing aids for ***lacement and after two weeks, the hearing aid has not been received and customer service *** laughed and said it would be in when it arrives and not before. Note that this is nearly a week after being told it would be returned. *** laughed when I informed him mother had balance issues and having difficult time hearing with only one hearing aid. I explained that we wanted a full refund and would turn in the defective hearing devices and he said he would not return the money and when I told him maybe we would need to involve local news agency for television internee, I was told by *** he would sue me in court if that happened. He then proceeded to hang up on me

  Business Response

  Date: 06/11/2025

  ****** jump (client) brought her right hearing aid into our meadville office on may ******* was mailed (over night express) to the factory in ********* on may 21. received back (over night express) from factory on may 30th, aid was processed and re programed.. sent to our meadville office and delivered to client on june 3rd.sent both ways over night mail and all at no charge to client. i would like to add that we had a holiday during that time period.i had received a call from "the daughter" on june 2nd and for several minutes was told how terrible we were and how she is going to turn us over to all these orgizinations etc etc  etc etc.i tried to talk to her but she wouldn't let me get a word in . after several minutes i hung up on her. 50 years in business and i have never hung up on anyone but she was totally "not nice" she also called the factory and when they called me their results with her were the same.

  i feel we did all that we could for *** jump and in a ****** manner,if you heed any more information please advise

   

  thank you 

  ***** ********

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having prob with my $$ hearing aids: Heres a synopsis of email sent to SVP of Texas Miracle Ear: For months Ive been reaching out to ME people: ****, my tech, *** ******, VP, ****** the regional guy, ********, *******, cust serv none agreed to help me & offered no viable solutions. The *************************************************************************************************************************************** a respite, Just more of the same ill fitting chargeable hearing aids which I still have hearing & fit problems. Your thank you card says: If your rehab is not going well, please email or call meyoure part of the family. I just want to be able to comfortably wear my hearing aids & hear with them. I play mahjong & often cannot hear what someone sitting next to me is saying. Yet I can hear a ******************** x 10. I hear screeching with music & try to use the app to change to music mode. Doesnt help nor does turning up the volume, which just exacerbates the background noise. Most days I take the HAs out after 5 hours or so because theyre so uncomfortable. I used to wear the previous ones for 14 hours, never even noticed them. Had the * one looked at a couple of times but ****** or ****** was able to get it refit somehow. Its not possible to refit these rechargeable ones as they are one size fits all. 30 days is simply not enough time to test a new $$$ technology. Theres no way to go thru in a month all the scenarios with the HAs Id encounter in 2 to 3 months. At the price you charge, youve got to give us customers some flexibility. I pushed hard with ***** ****** etc, have countless emails & biweekly visits to him but it did no good. Id have gotten to you sooner but Ive had gastritis, colitis, dizziness, minor surgery, etc for the past 8 months & have not been well. Id like my old hearing aids back (some battery operated in ear version) or Id like a $2K refund. Ive spent at least $10K with ME, quite an investment!

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** C. ****** 100% US ARMY Disabled Veteran ************************* Date: May 5, 2025 To:The Hearing Aid Place / Miracle-Ear *********************************************** Subject: Dispute of $615 Charge ****** ******* (DOB: **************)Dear *** or Madam,I am writing on behalf of my mother, Ms. ****** *******, an 80-year-old woman living solely on Social Security, to formally dispute a $615 charge for hearing aids she received from your office on April 28, 2025, and returned on May 9, 2025.I am **** C. ******, her son and legal advocate, currently stationed overseas in ******* as a 100% disabled ********* veteran. Due to my assignment, email is my primary means of communication, and all correspondence should be directed to me at *************************.At the time of service, your representative, Mr. ****** ******, informed my mother that the State of ********* would cover the cost of the hearing aids based on her eligibility for ********* She would not have agreed to accept the devices had she known there would be a personal financial obligation.Additionally:? No documentation or contract outlining costs, insurance submission terms, or a return policy was provided to Ms. ******* at the time of fitting.? She only received documentation after attempting to return the hearing aidsthis is unacceptable and non-compliant with ethical sales practices.? Ms. ******* later received notice of a health plan-linked credit card account, which she never applied for or authorized. We request immediate clarification as to how her personal information was used in this context.We are requesting the following actions:1. Immediate cancellation of the $615 charge.2. A full explanation regarding any credit card or third-party health plan account that was opened in Ms. ******** name without her informed consent. Please direct all communication to me at the contact listed above.Sincerely,**** C. ****** Email: *************************

  Business Response

  Date: 05/22/2025

  At this point, there is no longer a case. Mrs. ******* and her family came into our office, paid the fitting fee that was in question, and began the return and refund process. I have nothing further to add. You may want to check with the individual who filed the complaint with you to see if he has additional information, but from our vantage point, this matter is closed. 

  Best regards,

  ***** *****

  Operations Manager

  ********** Hearing Center/Miracle-Ear of *********

  Customer Answer

  Date: 05/22/2025

   I am rejecting this response because:
  Miracle-Ear required us to make the fitting payment and subsequently closed the case. I reject this resolution, as I felt there was no reasonable alternative but to make the payment under pressure.       
  Policies should be clearly and thoroughly explained to elderly customers, and deceptive or misleading practices must not be tolerated.

  As a consumer, Ive learned a difficult and costly ****** and will be more cautious and better prepared to handle such business practices in the future.
  
  
  
  

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 85 year old mother purchased "the best" Miracle Ear hearing aids in 08/2023 from the *********************************. Service was good, staff was friendly. They have a 3 year warranty that states in case of loss of device within that period you will need to pay 25% of original cost of that device for replacement. She has lost one and the new "specialist" ****** **** told us that she would have to pay full price and that her current model was no longer available, and for best results she would need to purchase a new pair at retail ($7690). Miracle Ear company number tells me her current model is still available and she is covered under warranty until 08/2026.I understand that Mr. **** works on a commission basis, but he blatantly lied about availability and in turn is trying to "defraud" my mother of over $5000 by selling her a new pair rather than allowing her to purchase a replacement at the 25% of original cost as stated in Miracle Ear warranty coverage.I also called a random Miracle Ear office in ************** (owned by same franchisee "**************************" and the specialist there told me that she could purchase the replacement at 25% to confirm my suspicions about the elderly financial fraud being true of the ********** office employee ****** ****.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following up on my BBB complete with Miracle Ears misrepresenting as requesting hearing aid testing once in the office, the side step my inquiry about the test the test they gave me was just a hearing test and not testing hearing aids for a study. This occurred December 5, 2024 at the ******** Washington store.. I ended up signing a contract to purchase a hearing aid. Before two weeks went by I had to go twice for repairs for loud noises being heard by friends and not being able to listen tomy TV went away from my TV for more than two days. Try to return hearing aids as an unhappy customer within the 30 days But found due to Christmas. The office was closed and no one would answer their phone by going through their network, telephone service. Finally fed up I returned to the store on 8 January 2025 over the ************************************** office being closed. I left the hearing aid at the Puyallup Office telling the manager I was unhappy. She followed me out to car saying come back to my office and let talk. I knew she was trying to force to reconsider. To my surprise she ***** the hearing aid back to my house a few days later. With a letter saying if I try to return them it would be abandonment and I will still have to pay for. I hadnt even made the first payment which was due 12 January..I called the home office and Received a case #***** from *****. She a message to ***** **** I think he is the manager.I followed up to The Puyallup Store two days later and was my case #***** was denied. I appealed to ***** **** office and spoke to Receptionist at ************* and informed her I was appealing the decision due the Christmas leave or office closure during the 30 days returning policies. She made note under the case number and she said she would inform Mr **** and that he would call me. After two days I recall Mr **** office and talked to Mr **** receptionist telling her I was following up with Mr **** as I had not heard from him. Still no response.

  Business Response

  Date: 01/22/2025

  We are committed to upholding customer satisfaction by ensuring our products meet the highest quality standards and perform as designed. Our team conducts thorough quality checks and testing throughout the production process to guarantee reliability and functionality. We provide ongoing support and troubleshooting, addressing any concerns promptly. Additionally, we encourage customer feedback and continuously improve our products based on their experiences, ensuring they receive the best possible performance and value from our offerings.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had some issues with my hearing aids sold by these people. After purchasing the aids, I found they did not fit so I had to go to the store to try to get something done. I have had to talk to them multiple times for these aids that do not work what so ever. After some back and forth they had a big wig speak to me in person and they stated they sold me the wrong hearing aid and after going home it dawned on me that they suggested the item, I paid for it and ended up with an item they claim doesn&#**;t work for me. They refuse to help me and fix it. They do not return my calls anymore. I still have issues with the aids and having moments in which I cannot hear anything. I am paying hundreds of dollars a month for a loan for this set. The store I have been going to is **************** I had a case number of ***** but is now eliminated.

  Business Response

  Date: 01/27/2025

  On 4/29/24 patient came into the office off Hampton Patient came in to see ***** the area manager- she was upset with past issues and we agreed to work together and move forward. She had an updated test from ************ over the results of that test and uploaded it in Sycle and ****. Her Word Rec is only 54% and she is in a level 2 hearing aid. She was at 54% understanding with current fit- and explained the types of levels of hearing aids to her so she understood that the product was not designed to perform in the dynamic environments where she is having issues along with the word rec being low. Counseled on realistic expectations with performance and biologic limitations of her ability to understand. Her instruments were checks and performing appropriately, we refit to the new Rx and went over programs. Patient left with more understanding and more satisfaction.

  She followed up with an appointment on 7/10-  We cleaned the hearing aids and they were clogged with wax. We encouraged her to make more frequent trips for the free cleaning, Wash U has recommended a CI or exercises on ways to read out loud with the hearing aids in to adapt to her own voice. She left with exercises from *****. 

  October 16th 2024  Pt came in for a clean and check. Instruments were wax impacted, but once cleaned, were in working order. Full notes attached

  November 4th 2024 she came back in for a cleaning, Notes for her appointment are attached

  We have set December and January future appointments that she has not attended. We want to work with the *** and Wash U to help establish care for her as appropriate and are looking to work with her. The issues she has are not something to do with the product or even the providers, she has a biological limitation with her ability to understand speech. 

  ***** RoseRoyce the area manager has reached out in attempt to also attend her future appointment, but she has not responded.

  Customer Answer

  Date: 02/14/2025

   I am rejecting this response because:
  
  

  As of three months ago - The Hearing Aid I purchased from Miracle Ear - STOPPED WORKING! I reported to the representative several times and when my calls were ignored, I left several messages for ********************** and they also were not answered.  However, my monthly payments of almost $100.00/month I continued to make.  Prior to that my equipment was still working but with the very frequent trips to the store,  Ms. ***** met me due to such frequent trips, and explained how my "unit" really works and I should not expect this particular unit is not built to accommodate expectations of mine.   I understood, however,  it dawned on me that I "DID NOT CHOOSE THE ***** their representative had sold it to me without mentioning the limitations of that unit, nor did she offer or mention any OTHER unit.  I TRUSTED THE PROFESSIONAL!   Ms ***** sprinkled her letter with many, many untruth statements that  I found to be very unprofessional, including her statement after spending 20 minutes - regarding my mental state   "HER BIOLOGICAL LIMITATION WITH HER ABILITY TO UNDERSTAND SPEECH!!!" 

   

  The main issue here is this:  the Miracle Ear representative sold me a unit that should not have been offered and  sold  to me.  I now feel strongly that the company should take responsibility for not training their sales agents NOT!!!!! to take advantage of elderly citizens. 

   

  I keep forgetting to mention that I had a hearing aid for 3 years prior to walking into their store and had not even one complaint EVER - I just lost one and thought they could replace it.    

  
  

  Business Response

  Date: 02/14/2025

  On 4/29/24 patient came into the office off Hampton Patient came in to see ***** the area manager- she was upset with past issues and we agreed to work together and move forward. She had an updated test from ************ over the results of that test and uploaded it in Sycle and ****. Her Word Rec is only 54% and she is in a level 2 hearing aid. She was at 54% understanding with current fit- and explained the types of levels of hearing aids to her so she understood that the product was not designed to perform in the dynamic environments where she is having issues along with the word rec being low. Counseled on realistic expectations with performance and biologic limitations of her ability to understand. Her instruments were checks and performing appropriately, we refit to the new Rx and went over programs. Patient left with more understanding and more satisfaction.
  She followed up with an appointment on 7/10-  We cleaned the hearing aids and they were clogged with wax. We encouraged her to make more frequent trips for the free cleaning, Wash U has recommended a CI or exercises on ways to read out loud with the hearing aids in to adapt to her own voice. She left with exercises from *****. 
  October 16th 2024  Pt came in for a clean and check. Instruments were wax impacted, but once cleaned, were in working order. Full notes attached
  November 4th 2024 she came back in for a cleaning, Notes for her appointment are attached
  We have set December and January future appointments that she has not attended. We want to work with the *** and Wash U to help establish care for her as appropriate and are looking to work with her. The issues she has are not something to do with the product or even the providers, she has a biological limitation with her ability to understand speech. 
  ***** RoseRoyce the area manager has reached out in attempt to also attend her future appointment, but she has not responded.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I was going to receive a style of ear pieces that are small and fit in your ear, when I returned they gave me a hearing aids that strapping goes around the ear. If I knew that I wouldn't have gotten them. I was told I was to get small buds. And I took them back and they won't exchange me. She said they don't use that style anymore so I asked her for the ones she has in her office the ones I wanted since she said they don't use them anymore ? Her number is ********

  Business Response

  Date: 01/30/2025

  This patient received hearing aids through the **********************. The foundation only has certain styles available. She did receive the hearing aids and has been told that unfortunately when you are a foundation patient there are no model changes. This would be outlined in the purchase agreement. If she would like a model exchange she would need to purchase a new set at her own expense. I sent an email to the patient on 1/28/2025 and have spoken to her a few times on the phone explaining this to her. I understand she has frustrations with the policy. I do apologize that this is not the decision she was anticipating. Our commitment to you is to give her the gift of sound. We appreciate her as our patient & we continue to encourage you to work with the store and allow them to help her with the current hearing aids. They are more than happy to make adjustments to help this style work for her. 

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Miracle-Ear in ************ is seriously understaffed. The store is only open 3 days per week. Last Friday (12/20/24) when I went to the store I was informed that my hearing aid had to be returned to the manufacture. The store was supposed to be open until 5pm but was was closing at 2:30pm. As a result they would miss the ***** pickup and my hearing aid wouldn't be shipped until the following week.

  Business Response

  Date: 12/26/2024

  Thank you for reaching out regarding your hearing aid repair. I would like to clarify a few details about the situation.
  The hearing aid was sent back to the manufacturer for repair as planned. The store remained open until 4:30PM on Friday, although the consultant who assisted you left at 2:30 PM after your appointment. This may have caused some confusion. Please rest assured that the timing of the consultant's departure did not delay your hearing aid being prepared for shipment.

  
  The package was ready and scheduled for ***** pickup at the end of the business day as usual. Unfortunately, due to the holiday season, ***** did not arrive as expected on Friday. According to the ************ Coordinator who remained in the store until closing, ***** did not show up to collect the package that day. Instead, your package was picked up on Monday, which was the next available pickup opportunity.
  While we strive to take care of our patients needs promptly, certain circumstances, such as ***** schedules, are beyond our control. Please know that we do our very best to ensure all processes are handled efficiently and with the utmost care.

  
  We apologize for any inconvenience this delay may have caused and appreciate your understanding during this busy time of year. Should you have any further questions or concerns, please dont hesitate to contact us.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The technician deprogrammed my hearing aids when adjusting them. I could actually hear better when leaving the office but could not adjust the volume with the button on the hearing aid as I did for years previously. It was almost 2 weeks before I could get an appointment for them to correct the problem they created. When I went to that appointment I waited over 1-1/2 hours to see the technician and could not wait any longer. The next appointment was another week and a halt later and the technician struggled to make the control button on the left hearing aid control volume. She set it up to increase the volume but there was no way to reduce the volume. There have been *************************** aids since Ive owned them. When I complain about them they do their best to sell me another pair at about $7,000 or more!!!Will they ever have a technician in the Mandeville office who is capable of adjusting / programming my $7,000 hearing aids? All they are good for now is streaming the TV Wahalla too loud!

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on the behalf of my mother, **** *******, she is 84 years old. Her hearing aid was not working. It was dropped off to her normal place in **********, **. After over 2 weeks of not hearing nothing, she called the Miracle Ear office and was told it was picked up. She told them NO; it was NOT picked up. She was then told by "*****" that she would check and call her back in 30 minutes. Never heard back. My mother tried calling and only got the answering machine. I called and on the second ring, the phone was picked up by "*****"I told her I was calling for **** ******* and why hasn't she been called back. Where is her hearing aid., has it been repaired. Oh, she will check. I also said, I better NOT be disconnected or on hold forever. After, forever, "*****" tells me they found her hearing aid in the "wrong" folder and can be picked up at any ******* was picked up and still does NOT work. Plus, it was to have been fully charged. It was not, or who is to say since it doesn't work at all.I don't think they did a thing with her hearing aid. That's why they "all of a sudden" found it in a folder. The hearing aids cost her $5,000.00 This is the type of service received?

  Business Response

  Date: 10/24/2024

  We are sending the aid back for replacement and not charging the patient for any inconvenience that we created.  We are also going to provide a loaner hearing aid to the patient so she is able to communicate.  

  Customer Answer

  Date: 10/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The only thing I would like to mention is that she was told by "*******" that she would be receiving a hearing aid (we believe it's a new one) and that it was not a loaner. The new one will be picked up and the old one returned. 

  Thank you for your help.