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Business Profile

Moving Services

You Move Me

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

This profile includes complaints for You Move Me's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

You Move Me has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • You Move Me

      630 Hoover St NE Minneapolis, MN 55413-3209

    • You Move Me

      1209 Tyler St NE STE 160 Minneapolis, MN 55413-1580

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:

      It misstates what actually happened. I stand by my original comments about this business. BBBs concern should be to make this a matter of record so other consumers can be advised of past dealings with this business and make informed decisions whether to engage them or not. Their final invoice has been corrected and paid. 

      Business Response

      Date: 03/31/2025

      Hi 

      We sincerely apologize for the incorrect invoice and the automated reminders you received. Our system automatically sends these emails as customer reminders, but unfortunately, it was pulling the wrong pricing. We've now updated it to reflect the correct amount and regret any inconvenience this may have caused.
      Please don't hesitate to reach out if you have any questions or concerns. We appreciate your business and understanding. 

      -You Move Me 

    • Initial Complaint

      Date:01/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this moving company move me from my apartment in uptown to *********** in *********** . In the transfer from uptown to *********** somehow my 75in flat screen tv was cracked . They are saying they are not responsible for damages cause it was in a TV box . They're claiming they pack the truck up how they were taught too . The manager of the complaint department contacted me and gave me the most pathetic apology .

      Business Response

      Date: 01/11/2024

      Hi, 
      We apologize that your moving experience didn't go as planned. We strive to provide exceptional customer experience from start to finish for all of our jobs. In the moving contract, that you signed, it states ,"You Move Me is not responsible for any damages that *** occur to the inner workings of Electronic Equipment and Computers while moving them.". We also verbally informed you that if the ** wasn't in a box that we wouldn't be responsible for any damages that could have occurred. We did our best during the move to keep all items safe and always highly recommend having electronic items boxed for further safety. Please let us know if you have any other questions. 

    • Initial Complaint

      Date:07/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      It has been about 1 year and 2 months. 

       

      Nothing has been done by the mover. What are the next steps?

      Business Response

      Date: 07/24/2023

      Hi, 
      We are reaching out to the customer to get this resolved as soon as possible. The glass will be fixed and we would like to apologize for the amount of time this has taken to be resolved. We strive to communicate fast and efficiently on situations like this. In the future we will do our best to deal with things in a more timely fashion. Also we are extremely sorry about the damage that was done during the original move. Please reach out again if needed in regards to this situation. 

      Business Response

      Date: 11/15/2023

      Hi ******,

      We sincerely apologize for the length of time this damage has been drawn out. It took a bit of time for our glass person to complete the glass and then we struggled getting the item dropped off to you. We recently tried to install the glass but the measurements that we had must have been off. We are now having our glass repair person remake the glass. We will drop it off to install as soon as it is ready to go. We want to have this taken care of as soon as possible for you. Again we are sincerely sorry for the initial damage and the time it has taken to repair. We strive to provide the best customer experience and will do better in the future. 

      -You Move Me 

    • Initial Complaint

      Date:04/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complete lack of professional moving services that were promised. The 1st person came in and sold us on a great moving service and it was a nightmare. We hired this company to completely pack and move a 2 bedroom apartment. We received what we felt was a very high quote so we packed 50 boxes before they ever arrived. when they arrived had very little packing supplies and no wardrobe or tv boxes as requested. the 1st day crew left after3 hours and changed us for 3.5 hours at ****** per hour and they packed less than 1/2 of our belongings. and charges us ****** for about 30 boxes. The crew that came to move us was also unprepared for all the lack of work from the 1st day crew and had to just threw things in boxes without any packing materials. they never brought tv boxes and broke a ****** tv and a ****** vase just to start. they packed my wife's purses in our garbage can and used our velvet drapes to wrap furniture. they will not return a call to discuss how we get reimbursed for all the losses. we were charged close to 5k for this abomination. they did however pack garbage and moved that. we are missing many items and when packing they just took drawers and dumped them into boxes

      Business Response

      Date: 04/17/2023

      Hi ******,
      I have had a chance to review your complaint, and I would like to apologize for the issues that *** have occurred during the moving process. Thank you for taking the time to share and we are working to make the situation right. Our goal is to provide quality service and leave our customers satisfied with our services. We have been in contact with you about making things right on our end. Its our goal to reach a resolution as soon as possible and move forward. We are sorry for the inconvenience and hope to resolve this situation soon.

    You Move Me is NOT a BBB Accredited Business.

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