Complaints

This profile includes complaints for You Move Me's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  You Move Me

  630 Hoover St NE Minneapolis, MN 55413-3209

• 

  You Move Me

  1209 Tyler St NE STE 160 Minneapolis, MN 55413-1580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently received an invoice from this business for a job completed mid-December of 2024. I sent an email to them at that time saying they were overcharging me based on the cost information received over the phone (there is a recording of the call which we reviewed) and offered to pay what was remaining on the invoice ($54.75) after the $99 deposit I paid was reflected on the invoice. There has been no reply till today, when I received an invoice for $205.44 (again, not reflecting what has been already paid). What these companies do is ignore interacting with customers and continue to bill excessive amounts long after the original transaction in hopes of getting customers to pay the invoice by mistake or under threat of collection or out of annoyance. This is unethical and occurs more and more when small businesses are rolled up or franchises created with this as the business model (overcharge, threaten, hand over to legal mills, hope that the invoice gets paid out of annoyance).

  Business Response

  Date: 03/31/2025

  Hi 

  We sincerely apologize for the incorrect invoice and the automated reminders you received. Our system automatically sends these emails as customer reminders, but unfortunately, it was pulling the wrong pricing. We've now updated it to reflect the correct amount and regret any inconvenience this may have caused.
  Please don't hesitate to reach out if you have any questions or concerns. We appreciate your business and understanding. 
  
  -You Move Me 

  Customer Answer

  Date: 03/31/2025

   I am rejecting this response because:
  
  It misstates what actually happened. I stand by my original comments about this business. BBBs concern should be to make this a matter of record so other consumers can be advised of past dealings with this business and make informed decisions whether to engage them or not. Their final invoice has been corrected and paid. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this moving company move me from my apartment in uptown to *********** in *********** . In the transfer from uptown to *********** somehow my 75in flat screen tv was cracked . They are saying they are not responsible for damages cause it was in a TV box . They're claiming they pack the truck up how they were taught too . The manager of the complaint department contacted me and gave me the most pathetic apology .

  Business Response

  Date: 01/11/2024

  Hi, 
  We apologize that your moving experience didn't go as planned. We strive to provide exceptional customer experience from start to finish for all of our jobs. In the moving contract, that you signed, it states ,"You Move Me is not responsible for any damages that *** occur to the inner workings of Electronic Equipment and Computers while moving them.". We also verbally informed you that if the ** wasn't in a box that we wouldn't be responsible for any damages that could have occurred. We did our best during the move to keep all items safe and always highly recommend having electronic items boxed for further safety. Please let us know if you have any other questions. 

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers: You Move Me Date of move; August 22, 2022 Total amount $1,624,20 Broke side glass on my China hutch. The movers promised it was something that would be fixed since they caused the break. It is now 7/3/2023 and it is still not fixed. I have called and texted several times receiving numerous promises and receiving no results. My ***** has been sitting in packing boxes for almost a year. I dont know if any are broken considering they have never been unpacked. Very frustrated and I feel me the customer has not received what was guaranteed to me. Thank you,***********************

  Business Response

  Date: 07/24/2023

  Hi, 
  We are reaching out to the customer to get this resolved as soon as possible. The glass will be fixed and we would like to apologize for the amount of time this has taken to be resolved. We strive to communicate fast and efficiently on situations like this. In the future we will do our best to deal with things in a more timely fashion. Also we are extremely sorry about the damage that was done during the original move. Please reach out again if needed in regards to this situation. 

  Customer Answer

  Date: 11/02/2023

  It has been about 1 year and 2 months. 

   

  Nothing has been done by the mover. What are the next steps?

  Business Response

  Date: 11/15/2023

  Hi ******,

  We sincerely apologize for the length of time this damage has been drawn out. It took a bit of time for our glass person to complete the glass and then we struggled getting the item dropped off to you. We recently tried to install the glass but the measurements that we had must have been off. We are now having our glass repair person remake the glass. We will drop it off to install as soon as it is ready to go. We want to have this taken care of as soon as possible for you. Again we are sincerely sorry for the initial damage and the time it has taken to repair. We strive to provide the best customer experience and will do better in the future. 

  -You Move Me 

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complete lack of professional moving services that were promised. The 1st person came in and sold us on a great moving service and it was a nightmare. We hired this company to completely pack and move a 2 bedroom apartment. We received what we felt was a very high quote so we packed 50 boxes before they ever arrived. when they arrived had very little packing supplies and no wardrobe or tv boxes as requested. the 1st day crew left after3 hours and changed us for 3.5 hours at ****** per hour and they packed less than 1/2 of our belongings. and charges us ****** for about 30 boxes. The crew that came to move us was also unprepared for all the lack of work from the 1st day crew and had to just threw things in boxes without any packing materials. they never brought tv boxes and broke a ****** tv and a ****** vase just to start. they packed my wife's purses in our garbage can and used our velvet drapes to wrap furniture. they will not return a call to discuss how we get reimbursed for all the losses. we were charged close to 5k for this abomination. they did however pack garbage and moved that. we are missing many items and when packing they just took drawers and dumped them into boxes

  Business Response

  Date: 04/17/2023

  Hi ******,
  I have had a chance to review your complaint, and I would like to apologize for the issues that *** have occurred during the moving process. Thank you for taking the time to share and we are working to make the situation right. Our goal is to provide quality service and leave our customers satisfied with our services. We have been in contact with you about making things right on our end. Its our goal to reach a resolution as soon as possible and move forward. We are sorry for the inconvenience and hope to resolve this situation soon.
  
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2022, we hired *** to move our household from ***** ** to ********* **. Upon YMM departure from *********, we discovered a quarter size ***** in the stone flooring in the entryway along with three cracked stones tiles and multiple scratches in stone floor. In addition, one leg of a vintage (80 Years old) upholstered chair was broken off and a vintage tie rack was broken. Also, there is a large chip in a 1/2-inch-thick round glass tabletop. On Friday, July 1, two employees from YMM came here to take better pictures of the flooring and removed, above tabletop, tie rack and chair for repairs. Though repeated calls have been made to both the ****** Street telephone and the Manager, *******, I have not heard from them. YMM is in possession of our property, has not made arrangements for floor repair and is ignoring my requests for an update.

  Business Response

  Date: 07/22/2022

  Hi ****,

  
  I have had a chance to review your complaint, and I would like to apologize for the damages that *** have occurred during the moving process and communication issues. Thank you for taking the time to share and we are working to make the situation right. Our goal is to provide quality service and communicate effectively throughout the entire process. Our Operations Manager has been in contact with you about fixing any damages that occurred that *** have been caused by our employees during the moving process. Its our goal to reach a resolution as soon as possible and move forward. ******* tried reaching out early this week and has not received a call back. He will try reaching out again before the end of the week. We are sorry for the inconvenience and hope to resolve this situation soon.

   

  Customer Answer

  Date: 07/22/2022

   I am rejecting this response because: There has been multiple conversations since You Move Me's response to your inquiry. So the response from them to me is several days behind.  What is going on and the reason for my rejection is:

  I have been contacted by *******, he has promised to glue the chair leg back on the chair, replace the glass top and have the brass tie rack (which he constantly calls a clothes rack) repaired and that he wants me to sign a settlement agreement. I am not willing to sign a settlement agreement on the above until I see the repairs. There is no word on when items will be returned to me, though I have inquired. Furthermore, the stone flooring has not been addressed to my satisfaction. I have been contacted by several tile businesses (4-5), of those, one business is coming to look at and give an estimate next week, another, I am waiting to hear from him after he reviews the pictures I sent. 

  This complaint is by no means resolved. Though communication has resumed which I guess is a good thing. The You Move Me organization seems to be quite sketchy. Phone numbers aren't answered in person, personal do not match up with phone id's, phones have no identifying recipients (just a leave a message for this number after the beep). The only professional in the organization that I have dealt with is the salesman that sold the job on their professionalism. That was quite a sales job as other than uniformed personal (they all had on company t-shirts) nothing else speaks of professionalism. 

   

  *********************