Reviews
Customer Review Ratings
Average of 15 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDominic O.
Date: 09/01/2023
1 starDominic O.
Date: 09/01/2023
Make sure to check what requirements your school has.I completed courses, and non of them were transferrable. Even though the website says "guaranteed". It is by no means guaranteed. Now I have unusable courses, and they will not issue a refund.
Sophia Learning, LLC
Date: 09/08/2023
Thank you very much for sharing this feedback with us. We have contacted you directly to find a resolution. We wish you the best of luck with your educational journey.Review fromAlison S
Date: 08/20/2023
1 starAlison S
Date: 08/20/2023
AVOID AT ALL COSTS- Coursework is irrelevant, and graders are incredibly biased. I am currently enrolled in English Composition I and II. Whenever I submit something that does not align with the grader's views, they make it more than obvious. Criticism is not constructive and outright rude. I recently got a 64% on a REVISED essay after making the exact changes the grader recommended. Somehow I got higher on the draft than the revision with the recommendations... The comments are far from helpful and clearly biased. From my personal experience, the graders are nowhere near qualified to be giving helpful feedback. There is absolutely no communication between students and instructors, and there is no one to contact if you need help. This entire business is a joke. Avoid at all costs, it's a total waste of money.Sophia Learning, LLC
Date: 08/22/2023
Thank you for sharing your feedback. We have re-graded your recent assignment so I encourage you to take a look at your updated feedback. If you have any other questions or concerns to share, please contact us at ******************************************************* We wish you all the best in your educational journey.Review fromTyler S
Date: 07/13/2023
1 starTyler S
Date: 07/13/2023
This organization appears to have a clear bias. This is seen both in their learning material and seems to be represented by the people who do their grading as well. If I could go back in time, I would have gone with straighterline.com or study.com as they seem to be better, more neutral, and less apathetic companies to do business with.Sophia Learning, LLC
Date: 07/14/2023
Hi *****, We are disappointed to hear about your experience and would love to connect to see if there's anything we can do to help you successfully complete your coursework. Please do not hesitate to reach out to us at *******************************************************Review fromJay D
Date: 05/08/2023
1 starDont use this platform. It is absolutely a waste of time and a cash-grab. The internal hierarchy of the company does not enable proactive communication with its consumers. The coursewares are so scant theyll make you feel like a genius (wow I aced all the assessments without even reading or reviewing!).yes obviously something isnt right.Review fromMitchell M.
Date: 09/08/2022
1 starMitchell M.
Date: 09/08/2022
I certainly "do not" intend to be rude or disrespectful but I submitted my touchestone for college readiness on September 1st. of 2022! you guys advertise that they are graded within 5-7 business days! that isnt the case!! I had already mentioned in an email to sophia that I am on somewhat of a clock because I intend to sign up for the ************* Army!!!!! I already asked once and frankly this seems extremely unprofessional and inefficient! I havent been working as hard as I have just to be dealing with this!I RESPECTFULLY SUGGEST YOU FOLKS MAKE SOME CHANGES, I FEEL SCREWED OVER HERE!!!!!!!!!!!!!Sophia Learning, LLC
Date: 09/14/2022
Hi ********, We sincerely apologize for the delay you experienced in receiving your graded Touchstones. Due to the increased volume experienced as a result of a back to school promotion, our grading time temporarily exceed 5-7 days. We are working as hard as we can to provide feedback in a timely manner on the next Touchstones you submit. Please reach out to us at ****************************************************** if you need any support as you continue to learn with Sophia.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.