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Average of 29 Customer Reviews
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Review fromTyler M
Date: 11/15/2024
1 starTyler M
Date: 11/15/2024
I had them out to repair my gas furnace. They charged me $600 to take out the burner and clean it. While they were in there, they wanted to charge me more to clean other areas.
They began putting it back together, finished up and told us "when we put it back together, the igniter fell apart. We were able to piece it back together so it works for now, but will need replacement. That will be $600 to replace."
My wife was home and told them no at the time. That night at midnight I spent two hours getting it going because the igniter failed. I called them right away and the next morning they claimed it had nothing to do with them touching it and offered to replace it for $300 "to make it right". THEY PUT A BROKEN PART BACK IN!! I said no and proceeded to find the replacement part for $22 and it was a half hour fix.
Will not be using this company again. I would recommend checking their recommendations twice and check pricing elsewhere because they clearly do not care about their customers and just want their money.
Dean's Home Services
Date: 11/18/2024
Thank you for taking the time to share your experience. We regret to hear that you were dissatisfied with our service. At Deans Home Services, we aim to provide thorough and professional solutions, and its disappointing to learn that we didnt meet your expectations.We understand your concerns regarding the igniter and appreciate the feedback about pricing and recommendations. We take situations like this seriously and will use your comments to evaluate our processes to ensure better outcomes for all customers in the future.Your input is invaluable as we continuously strive to improve.Review fromMark F
Date: 10/11/2024
1 starMark F
Date: 10/11/2024
Dean's Club provides no real benefit. I have 4 year old A/C and Furnace replaced by the prior owner of my home by Dean's. I continued the club plan for the annual maintenance plan. They are unable to schedule the inspection service on "newer" equipment because they are too busy selling new systems at inflated prices to unsuspecting homeowners. The "savings" presented by the club are completely wiped out when you have a service call, as the minimum charge to do any assessment was presented to me at $225. Then the rate is about $200 hour for service. In my opinion, there are better HVAC companies (just check BBB) that do better work at fairer prices without the gimmics and false promises. Check out the reddit threads and other non-Dean's censored reviews for the real facts.Dean's Home Services
Date: 10/15/2024
Thank you for taking the time to share your feedback. We’re sorry to hear about your dissatisfaction with our Dean's Club membership and service pricing. We understand your concerns and would like to address them.
The goal of the Dean's Club is to provide value through regular maintenance, priority service, and discounts on repairs. We apologize if we were unable to schedule your inspection as quickly as expected—demand for HVAC services can fluctuate, especially during peak seasons. However, maintaining newer equipment is just as important to us as servicing older systems, and we will always strive to accommodate all of our customers.
Regarding the pricing, we aim to be transparent and competitive within the industry. Our rates reflect the expertise and quality of service we offer, but we understand that it can feel frustrating if the savings don’t seem to add up. We appreciate your feedback and your business, and we hope we can earn back your trust.
Review fromChristopher B
Date: 10/04/2024
1 starChristopher B
Date: 10/04/2024
I had the unfortunate experience of agreeing to allow Dean's to do a free furnace inspection. The tech found that I had multiple areas where the gas was leaking out of the pipes and immediately jumped to informing me that I needed to spend $4,000 to replace all the piping. Then he went on to say that I needed to replace my furnace, water heater, and chimney for a total of $20,000. I got a 2nd opinion the next day who told me that I should replace one pipe valve and it cost me less than $500 for him to take apart the piping and seal another leak. Dean's has one goal, to rob you of your hard earned money! They don't believe in being professional and doing what is best for the customer! They want to make the most money possible and give ploys, like they can go down by $1000 in order to do the project the next day. "My boss will make your project a priority so we can do it tomorrow". My furnace is only 10 years old and working fine and so does my water heater.Dean's Home Services
Date: 11/18/2024
Thank you for sharing your feedback. Were sorry to hear that your experience with our team did not meet your expectations. At Deans Home Services, we strive to provide thorough inspections and detailed recommendations to ensure the safety and comfort of our customers, and we regret that our findings left you dissatisfied.
We understand the importance of second opinions and appreciate your perspective on the situation. Your feedback will help us refine our approach and better align with the needs and expectations of our customers in the future.
Our goal is always to provide accurate and transparent information, and we apologize if our recommendations came across differently. Thank you again for bringing this to our attention.Review fromMichael F
Date: 09/24/2024
1 starMichael F
Date: 09/24/2024
I called Deans Plumbing because I had a leaking plastic type water shut off valve under a bathroom sink. The technician showed up on time and informed me that he could replace the leaking plastic valve with a metal valve at a cost of $250.00. (valve cost is about $10). There are two plastic valve under that sink so total replacement cost was $500. Unfortunately I did not have time to get other quotes so I went ahead and had them replaced. He completed the work in about 30 minutes. Since then I have spoken to friends that do plumbing work and they stated that this should have cost no more than $125.00 including a trip charge. I blame myself for agreeing to have this work done but needless to say I will never call Deans again.Dean's Home Services
Date: 09/25/2024
Thank you for sharing your feedback. We truly appreciate the opportunity to have provided you with service, and were sorry to hear that your experience didnt meet your expectations.
At Deans Home Services, we strive to provide transparent pricing and high-quality workmanship. We only begin work once the price is agreed on with our customers. Our rates reflect not only the cost of parts but also the expertise of our technicians, insurance, licensing, warranties, and the service experience we offer. We understand that pricing can vary in the industry, and we respect your decision to move forward with the work that day.
If you have any further questions or would like to discuss the service in more detail, were happy to speak with you. Please dont hesitate to reach out directly, and well do our best to address any remaining concerns. You can reach the customer experience team at ************ or email us at *************************************************************Review fromTaylor G
Date: 08/03/2024
1 starOn July 14th, I had a drains professional come to assess clogged drain. I had a drain cleaning scheduled for July 22nd and paid for it that day. On July 22nd, a different drain person came out but did not clean the drain in question. Instead, they took a video of my sewer line out to the road. There were tree roots and cracks in the pipe so I also scheduled an epoxy liner to be put in on July 29th. I signed the financing that day for the liner. I expected someone to come clean my original drain that I had paid for but they never showed up. On July 29th, the epoxy liner was put in without issue but the team there still said that I had to talk to the office about cleaning my other drain. 3 attempts to contact them later, and I have not been able to get this drain cleaning done. When I call them, they say that the work has been completed (which is a LIE) but I have other quotes with them that I could sign and pay for more work. WHY would I give you more money when I can’t get you to do the job I’ve already paid for?? Seriously predatory business practices! Please don’t call them. Save yourself the very expensive headache I’m going through.Review fromJudy T
Date: 05/19/2024
1 starJudy T
Date: 05/19/2024
I had a leak under my kitchen sink the plumber arrived and replaced 2 valves. Charged me $600.00 and ended up not even being the source of the leak. Took about 5 minutes to do the job talked to me longer than that. I will never again use a company that does all repairs to houses. This happened in Jan 2023 and I’m still mad about it. Everyone stay away from these places. I have an excellent plumber now he is honest and does a great job. And all he does is plumbing!Dean's Home Services
Date: 05/21/2024
Hi Judy, although this was very disheartening to read, thank you for taking the time to share your experience with us. After reviewing your account, we had a plumber out to your home on February 6th, 2023, for the issue of leaking coming from under the sink. Our Plumber provided options, and with a signed estimate approving work, preformed the fix. We do see all the tests performed and validated that the work that was completed was leak free. We sincerely apologize that you are upset about the situation, if there is anything further we could assist you with, please reach out to our customer care team.Review fromTeresa M
Date: 05/15/2024
1 starcalled outdoor faucet replacement(weds) 5/8/2024 told $69.00 travel fee asked for my email to (invoice) I-specifically spelled out email asked if agree to service/repair waive 'travel fee' she spoke mgr.-yes approval, Brian looked at faucet outside(told him) water has been off since yesterday handle not working wanted new faucet replaced he looked at main shut off needed valve replaced-but not needed to fix outdoor faucet not seen calculations costs involved but he did mention an amount $ 1,778.00 fix, i asked about amount with discounts/coupons Senior 5% or $59.00 plumbing service and waived travel fee- he tells me he will calculate all in invoice- I needed the water on/faucet fixed- it took Brian less 20 minutes complete- cut off old- he soldered connector in truck- i gave him credit card s and split difference- tells me sign here (IPAD) sign here (IPAD) sign here (IPAD)** Not seeing Nothing Just a Box-sign in I asked for where is *Itemized charges? I want to see travel fee waived coupon applied, parts ,labor charges, warranty information' Brian says 'you'll get an Email Invoice'=never received the Email 'Invoice All Day-a text message survey _ said fixed and No Receipt*Plus Itemized not Seen*reply says call speak Tony Thus not avail fri informed issues Never seen receipt itemized charges- I asked how customer make informed decision not seeing charges- total disregard issues says email-never received says email- wrong*Excuse* when I spelled out beginning-Fri 5/10/2024 received "Invoice-Estimate*Never Seen* obviously Trained Business practice Take Advantage Senior in need w/o water-Delay-Cover up Giving Receipt/Invoice shows $1,778 for faucet no brand name-no coupons no labor charges/part charge "potential saving $177.86 2nd pg Customer Authorization I hereby authorize the work described above and agree to the termsIF Deans Club Membership is purchased a fee will continue and min enroll 12 months is Required from date purchase PLUS LIEN & REPOSSESS ITEM?MEMBERSHIPReview fromSuzanne N
Date: 04/17/2024
1 starSuzanne N
Date: 04/17/2024
Dean's came to our home to look at our air exchange unit. When they were here, they told me I needed a new furnace in addition to other items. They actually told me that they had to turn off the furnace and red tag it as it was unsafe to operate. I had Home Service Plus come out and look at the furnace and they told me I did not need to replace the furnace and it was safe to operate. Dean's pressured me to get the furnace done immediately which would have cost us $15,000 +
Thank goodness, I got a second option. Shame on you Dean's for turning off my furnace in the winter and lying to me that I needed a new furnace because it was no longer safe. Believe me, I am telling all my friends what a scam you are.Dean's Home Services
Date: 04/22/2024
Hi *******, although this was very disheartening to read, thank you for taking the time to share your experience with us. After reviewing your account, we do see all the tests performed and results leading our team to red tag your unit. We sincerely apologize and it is never easy delivering bad news to a customer. We do take this seriously and will be partnering with our HVAC Manager to ensure we show up better for our customers.Review fromOksana M
Date: 03/28/2024
1 starOksana M
Date: 03/28/2024
Came out for smell in upstairs bathroom. Did inspection of house which we were ok with. quotes $4800 for new water softener and 2 toilets, or $1800 for softener replacement. The only issue with the toilets was he said they were running constantly but one was at a low rate. He said it would be hard to find the part for the Mansfield toilet (part of float mechanism in tank) and if we didn’t replace repairs would be $500 each anyways, so we minus we’ll do replacement for 1k. (We found a replacement set of all the parts in tank for $20 at Home Depot). If we didn’t repair the toilets he suggested that we could get a backup and upstairs is the “last place” we would want that. He said our water hardness was 17-20 and the softener took it to 10. According to the city and our own test, New Hope is at ~4-5. He never offered repair options for our softener and didn’t seem to know where the smell was coming from. Our chlorine level is 3PPM and he noted that that was bordering on bad and chlorine can cause “irritation in the lungs.” It felt like a fear based sales technique and we had to say no 3-4 times at the end before he left. He kept pushing then suggested maybe he could talk his manager on the pricing when we said we needed to think about it. Why not just offer your real pricing to begin with? We found a different plumber who knew the problem in a few minutes and did not try to scare us into a buy before he left. I feel very negative about the company, would never recommend them and am so glad we didn’t sign anything.Dean's Home Services
Date: 03/29/2024
Hi ******, we would love to learn more about your experience. Our team could not find you in our system or that we have done service with you in the past. We would like to find clarity on what happened, you can call our office anytime. We look forward to digging in!Oksana M
Date: 04/02/2024
Deans quoted on February 2, 2024. Estimate ended in 0946 and may be under a spouse with same last name.Review fromDouglas S.
Date: 03/08/2024
1 starDouglas S.
Date: 03/08/2024
Routine annual sewer line tree root clearing was performed to keep residential home wastewater flowing to the city sanitary line unobstructed by tree roots. All they performed was to cut tree root obstruction ineffectively leaving all the debris in the waste discharge line. After they made a mess in the line and left the site my sewer line which was working as designed prior to their failed maintenance attempt. Immediately following my laundry discharge line rinse cycle my sewer line clogged flooding the basement area. They returned after my complaint however, would not proceed with cleaning/clearing the sewer flooding issue that they created. This issue was clearly explained on the phone with company representative. Technician on site was original person responsible for the poor quality previously performed sewer line work was told on the phone by his manager while on site to correct the issue with me (customer) the technician was told to leave and perform no corrective work. Shady company stay away. I believe, all they were interested in is to replace sewer line at price quoted at an estimated price of 8 to 10 thousand dollars.Dean's Home Services
Date: 03/11/2024
Hi ****, thank you for taking the time to share your feedback with us. After taking the time to review your account, it looks like you called Deans regarding our $49 Open Line promotion that includes up to 1 hour attempt and camera inspection, that was completed. We found a belly in your line and roots all throughout compromising your line. We understand that sometimes bad news can not be taken well and we are so sorry you believe that's all we wanted. Our team offered several other options besides just our 1 hour promotion that wouldn't solve your issue. We'd be happy to send over the camera inspection video or supporting documents. Again, we are so sorry we had to deliver bad news but wish you the best for you and your homes solution.
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