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Business Profile

Rebuilt Engines

Reviva, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive had 2 bad engines this season and have just gotten my third they will not cover the labor costs of swapping the junk engines they have sent me **************** is horrible

    Business Response

    Date: 12/02/2024

    To Whom It May Concern: 

    I have reviewed the concerns submitted by the user of this vehicle. The customer did in fact have two engines that failed, however Reviva took action and replaced both engines and paid the associated repair costs based on the Reviva Limited Warranty Policy that was provided with the engine at the time of purchase. 

    The warranty policy can also be found on our website at **************************** if a copy is needed.   

    While we understand the frustration and inconvenience that this has caused, it is always our priority to build a quality product, and we appreciate the feedback provided relative to the perception of our customer service. We have made note of it and will be taking a look at any opportunities we may have to improve our customers' experiences going forward. 

    Kind Regards,
    Reviva Customer Service

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a remanufactured engine from Reviva and had it installed in my truck at a professional shop. The engine was not assembled properly and damage was found to internal components not worked on by the installer so the engine did not run properly immediately after installation. Upon contacting Reviva the truck was taken to a second shop for further diagnosis and failure of internal components was confirmed by the second shop. It has now been over a month and Reviva continually asks for further tests to be performed before the engine will be warrantied, including tests that are not relevant to the failure. Reviva has also requested the engine *** be sent to them, however the *** was not included with the engine Reviva supplied but was original to the truck. Reviva is claiming the engine failure occurred as a result of emissions components that were bypassed, however the engine operation time is less than 20 minutes total time since install, and the truck was never driven after install. Multiple professional technicians have confirmed that no modifications to the emission system could cause the failure that has been identified. I am requesting assistance with getting Reviva to provide a replacement engine or refund the cost of the engine and installation. Thank you for any assistance you can provide.

    Business Response

    Date: 08/01/2023

    To Whom this may concern,

    We have reviewed the customer complaint and this engine was denied warranty due to the fact there has been a modification to the **** EGR system and/or Aftertreatment system. 

    Based on communication with the installer/end user, the truck is not running appropriately, and we confirmed that based on a video that they provided. However, customer states the engine was not assembled appropriately and that there was damage found to internal components. That said, based on communication with the shop, no actual detail has been provided to show us there is actually an issue or failure due to material or workmanship. 

    We have made a recommendation to the customer that we will bring the engine back to Reviva at our cost and complete a plant inspection. If an issue is found, we will repair or replace at our discretion on a goodwill policy basis. We will await the customer's response and we will proceed accordingly. 

    Thank you for reaching out. Looking forward to resolving this concern. 

    Kind Regards,
    Reviva

Reviva, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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