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Business Profile

Snacks

Smackin' Snacks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order has not been shipped after 2 weeks. I was told all ordered ship between 4-6 days, they are using an excuse of the production facility is new.This is causing me to spend more money to replace what was expected by this order from another company as well as affect my work responsibilities as it is looking like I am not doing my job. Due to regulations at my work I am required to have sunflower seeds available.

  • Initial Complaint

    Date:04/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase pn April 7, 2025 and the item still hasn't shipped. I have sent several emails with no response and have seen comments on the companys instagram stating their orders from even further back haven't shipped either which led me to file this complaint

  • Initial Complaint

    Date:04/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered product and get no answer from email or ********. I just want an answer when my stuff will ship. You took my money but dont respond back

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on march 28 which is a Friday. They emailed me a tracking label on the march 31. Its now been 2 weeks and they still havent shipped it yet. *** requested a refund and they are saying since it has a tracking number they cant. They have sent out a email saying they are behind on orders to wait and they will get to it. This company is a joke and taking peoples money.

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered items over 2 weeks ago and *** still does not have possession of the item to ship. Email says it was shipped but it has not. Baseball season will be over by the time the order gets here at this rate.

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product online from Smackin Sunflower Seeds on March 30th. It's been 12 days since I was notified that a shipping label had been created. I reached out directly to the vendor on 4 different forums over the past 4 days trying to gather an update on my order and shipment. They did not bother to respond to any of my inquiries on the all the forum channels (email, customer services, social media, etc.)I finally called the Parcel Delivery (DHL) and I was notified that they never received the shipment on March 31st, after it was illustrated that the label had been created.

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company. The order detailed 3-4 business days to ship. With 24 hours, I received an email that the order had "shipped". 9 days later, the *** tracking states that the item STILL has not left the facility. It has NOT shipped. I have emailed multiple times and have not received a response. I have used the Contact Us form on the website, still no response.This order was over $70 and they have provided zero communications, updates, or responses.

  • Initial Complaint

    Date:04/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was pla ** for their discount** bucket of sunflower seeds 3/22. I receiv** a confirmation email.3/24 i receiv** an email my order had shipp**. I wait** until 3/28 before reaching out again after checking the tracking through **** The ************ stat** that they had not receiv** the package.Initially I receiv** an automat** email that actual shipping can take 3-4 additional business days. Upon reaching out a second time on 3/28, I receiv** a reply that SMACKIN "is in the process of opening a new production and fulfillment factory which has caus** delays in order processing".It has now been 9 business days since my order and the company has offer** no real updates on my order. Upon reviewing my situation and looking into this further it seems this is a regular occurrence for SMACKIN and has been since 2023.

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went on the Smackin Sunflower Seed website I placed an order for $87. They charge me for my order but never shipped it. The post office told me they never received it. I contacted Smackin by email 3 times with no response. That is the only way to contact them. The post office also told me this is continuous with Smackin that Im not the only customer this has happened to and they believe them to be scammers. I am now out of $87.

  • Initial Complaint

    Date:05/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order was placed on 4/8/23 for $44.95. A confirmation email was sent explaining that the order would be shipped w/in 14 business days. After repeated attempts at contact, the company finally responded saying that theyd ship the sunflower seeds in 5-7 business days. Its been well over 40 days since the original order. Every deadline proposed has been missed by the company. Theyre incredibly slow to respond. I simply want my sunflower seeds or my money back.

Smackin' Snacks LLC is NOT a BBB Accredited Business.

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