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Business Profile

Social Security Services

Premier Disability Services, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This firm was hired to help with a ssa claim. I've been approved for ***. My wife did everything and this firm was paid thousands of dollars. I was approved in Jan. **** have been paid. I have not seen 1 *****. I've called them they Give me the number to call ssa. I need them to help me get my payment. **** need to do something for the amount they were paid I have NO money I haven't been able to get my medicine or even go to my Dr. **** cup I don't have any MOney to pay for it. **** need to be helping me . I shouldn't be on the phone everyday begging for my money . That there job. I've bee. Told a check was mailed. It never arrived my wife drove us to the ssa office to set dd deposits up. That didn't show up either. This firm tells me to call ***. **** need to earn the money that was paid to them. I need them to do what they say. HELP. If not what did you ***** earn that MO ey you were paid. Also I need them to explain. This to me. Answer my question s about my benefits not Give me the ssa number I have that. I need them to just HELP. Do what they were hired to do. **** don't answer emails they don't respond to emails. **** don't call you back. It should be illegal.

    Business Response

    Date: 05/16/2025

    Hello, 

    Once the case is awarded *** is responsible for determining what the claimant is owed and processing the payment. *** has a 120 days to pay from the date the case or cases are awarded. The claimant had two cases open one for SSI and one for SSDI, both cases have to be decided prior to *** finalizing the payment amount and payment. The notice of award for the second case was received on 4/8/2025. 

    Premier Disability does not have any involvement in the payment calculation or processing of the payment. If SSA falls outside of the *** we can assist the claimant with contacting SSA to get status on the payment. 

    We called Mr. ****** on 4/21 and left him a message with the explanation and have not heard back from him. 

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I heard these guys online to handle my disability. They did absolutely nothing. I fired them at least three times.I reinstated an old disability and sent in all the necessary paperwork on my own. I hired an attorney in Town to handle it, fired them once again then when my claim was paid, I paid my attorney plus Social Security gave them $7300 that doesnt belong to them, I call beneficiary department to report it I get disconnected every time they give me the runaround Social Security told me this happens often and good luck trying to recoup my money this is not right and it is ******** fraud or I should say its Social Security fraud

    Customer Answer

    Date: 12/04/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Premier sent me and SSN a statement stating the release so, They will not be paid and the money will be forwarded!   

    Close the case please.  Situation Resolved.

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