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Business Profile

Towing Company

Frankie's Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/02/2025, my vehicle was wrongfully towed from the surface parking lot of my apartment complex, Urbana court despite having a valid parking permit issued directly by the leasing office staff.Prior to this, I called the office twice and was told that my unit included one surface lot space in addition to my garage space, since I only have one vehicle on the lease. When I picked up my green permit in person, I asked if it was valid for surface parking, and the staff confirmed yes.I parked with the permit clearly displayed, and my car was towed anyway. I have documentation, receipts, and notes from all interactions. I was then told I would need to pay nearly $400 to retrieve my car. I am a tenant in good standing and followed all instructions given to me.Not only is this unfair and financially harmful, but it also reflects either gross negligence or intentional misconduct from the leasing office. I am seeking full reimbursement for the wrongful tow and a written acknowledgment that this will not happen again. My calls and emails to management have gone unanswered.

    Business Response

    Date: 07/02/2025

    The permit displayed on your vehicle is for the garage only, which was confirmed with management before towing. We follow the policies of the apartment complex. 

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi was racially profiled recent at Frankies I was called n*****

    Business Response

    Date: 08/19/2024

    have no idea what they are talking about-no date/make model of car/--we tow cars-no idea about owners ethnicity when we tow them

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was evicted by my apartment billing, after seeking rent help. I am a 63 year old eoman on disability since 2009. Lived in my apartment for 7 years. During covid my health crashed, was hospitialized and vould no longer work.Was evicted had no place to move, car breaks when out. Didnt find a place to move until one day before I was to get out. No affordable housing for ********* residences. My car had to be left behind. Had to move 82 miles out of tje *********** where I have lived my whole life to avoid living on the street.And with my health issues would result in god knows what. Thats where ********* nice comes in, no just kidding ***** is no ********* nice. Just business sharks, that start businesses and believe they are not accountable to the laws in the states they purchase licences to operate a business. This Frankies Towing is a prime example of immoral individuals running businesses in the ******************. Frankies Towing is just that, they are called by the press predatory towing companys. Their reputation, by other consumers reflects this fact. They set up contracts with management companies, to underhandledly s**** over consumers.They never sent law requiring notification to me, so I knew where my car and possestions were. I had to call all over to find my car. I have requested a copy of the certified letter of notification that they have my car. I have requested a copy 4 times, because they stated they refuse to resend a certified letter I never received. They have not complyed with my request. They have stated if I want my things back from the car, i must turn the deed to the car over to them. This is also in violation of ********* state laws. The ************************ of ********* has voiced concern and is doing an investagation.Look at the money this man is making, owning a business, breaking state law and stealing from the people of *********. This man has no morals and believes he has a licence to steal, because he owns his own business.

    Business Response

    Date: 12/29/2022

    She was towed by her management-sent certified letter to address on dmv 2 days later. We do not control the federal post office.  it is ro responsibility to handle their vehicle.  Gave her a couple options  She said she was getting someone to help her.  Then she decides to write defamatory things about us.  She left her car in an apartment lot in winter the property cannot plow around vehicle they need a clear lot to do curb to curb.  Her stuff is still in her car till jan 10.

    Customer Answer

    Date: 12/29/2022

     I am rejecting this response because:I had to **** down my car, they stated certified mail can't be forwarded, they lied. I called 3 times, ailed them 2 times. Called a fourth time and asked to speak with the manager, they came back to the phone stating he wasnt in and, I could leave a message, he would call me back if he wanted too. YES, this

    is exactly what this women said to me. Well apparently he didn' t want to because he didn't. Didn't bother to email, mail ormake any other attempt to send a letter or copy of the letter that they had possestion of my things. Required by law

    His avoidance to send this information, so I written proof my car is in their possestion to get help to get it back. THEIR actions or lack of REQUESTED notificarion

    Proves they have a side business going, no professional business, but a underhanded scamming business, aquiring vehicles for free and to sell for profit.The ** ************************ shares these concerns enough for an investagation. **, as low income they can not hold anything in the car from me.

    IT'S all household needed goods, why would they want to? They are currently demanding the pink slip to the car to get, my things inside back. This request is being done,in violation of ******** Law.

     

     


  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They towed my car from my son's apartment at 10:00 pm. I was only there for a little over an hour. I came out and my car was missing I was ready to call the cops when I noticed a small sign on the corner of the garages saying so parking without a pass. No signs on the entrance or nothing. They should have to post at the entrances if they are and they should not be able to grab a car that has not been in the lot that long. I called the number, and they told me I could come and get it in the morning at 8:00 am for $350.00!! I was flying out at 6:00 am for two weeks.

    Business Response

    Date: 10/26/2022

    TOO LITTLE INFORMATION NEED TO KNOW WHERE AND WHAT KIND OF CAR AND EXACT DATE

    Customer Answer

    Date: 10/26/2022

    My black 2017 ****** Camry was towed on October 7th between 9:15 and 10:45 pm from ******************** ****, **************************************************** 55112.

    Business Response

    Date: 10/28/2022

    It is permit parking in that lot.  There are signs at entrance.  If son lives there he would know the rules.  In the month before the complex gave out new permits.  He could have gotten vistor permit from office.

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was towed after an auto accident. I was lied to by this company for 15 days saying they didn't have my vehicle when they did. The bill to pick vehicle up reflected them having it the entire time even tho I was lied to about them having it so even tho I had the money and was trying to get it I was unable to cuz they lied to me telling me they didn't have it. This company was an hour drive away from me so it wasn't like I could just drive down there and see- especially when they had the vehicle in impound that I would normally drive. The seat covers, a blanket and jacket were stolen and the full tank of gas I just put in was drained to only 14 mph remaining in my tank. This was a police called in tow after accident. It wasn't a company I called to tow my vehicle.

    Business Response

    Date: 10/17/2022

    We have no idea what you are talking about

Frankie's Towing is NOT a BBB Accredited Business.

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