Complaints

This profile includes complaints for Cars-N-Credit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cars-N-Credit, Inc. has 6 locations, listed below.

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  Cars-N-Credit, Inc.

  7110 Martina Road Minnesota City, MN 55959

  
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  Cars-N-Credit, Inc.

  422 Hoffman Dr Owatonna, MN 55060-2348

  
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  Cars-N-Credit, Inc.

  PO Box 106 Winona, MN 55987-0106

  
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  Cars-N-Credit, Inc.

  1111 Madison Ave Mankato, MN 56001-5227

  
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  Cars-N-Credit, Inc.

  1727 3rd Ave SE Rochester, MN 55904-7937

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spring of 2023 I purchased a 2012 ***** Malibu with about 122 thousand miles on it from the ******* Cars and Credit (*****). List price was $18000 (***** Bluebook value is around $5,000) my debit with them is about $21000. Check engine light came on the day after the car was purchased, which can be normal for an older car. In September of 2023 in starting shifting hard, and driving rough. I called ***** and was told to take it into *********************** in **********, **. Was told it needed an oil change, which they did at that time. The car continued to shift hard. We checked to make sure there was transmission fluid in it, which there was. January the shifting got even harder and shaking at any anything over 60 mph. My boyfriend and I took it to ********************* in **********, ** to have them look at it, as the last time I took it to a ***** **** I was told it only needed an oil change. ******** had it for about week. They stated that with what the car is doing it was most like broken wave plate. My dad tried calling ***** on Wed 2/7, however they were closed, so he called again on Thursday 2/8, and was told to call Pomps Tire Service in ******* as they were the other shop they used. I called and got an appointment for today Monday 2/12. I asked them to also look at the breaks as they seemed really soft. I was called are saying it has a huge oil leak and a sway bar (neither of which were found or mentioned when ***************** looked at it). ***** called me after Pomp's called them, and the only way they will look into the transmission is if I pay for them to do so, if there is something wrong than my warranty would cover it or I can have the other ******** and it and pay than I would have to pay the deductible. I'm paying over $500 a month for a car that isn't worth ********************************************************************************************* I can't hardly afford food cause I have to pay for this car that I'm terrified to drive

  Customer Answer

  Date: 02/12/2024

  The warranty was automatically included in the end purchase price it's was for 24 months or 24 thousand miles which ever came first.

  

  Business Response

  Date: 02/14/2024

  We are currently working witht he customer to resolve the issue's with the vehicle. The vehicle has been to three different shops, two recommended by us, as we have used those shops for years and are comfortable with them. One shop was choosen by the customer as her uncle works there. Our two shops have been an able to dupilcate any transmission issue. In talking with the uncle at the other shop, they had the vehicle for a week or so and several different techs drove the vehicle without finding an issue with the transmission that required fixing. The customer has driven the vehicle ****** miles since purchase. So she doesn't appear too scared to drive it. We are addressing a couple of small issues found at our shops, and getting together with the customer regarding those. As of right now communication is good between customer the us, we should have this handled.

   

  Thank you