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Business Profile

Ecommerce

Digital River, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Digital River, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital River, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 95 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged twice from this company. I have no idea who or what they are. I want my money back and cancel all further charges.Aug 6, 2021 - Digital River GBP GMBH - $49.95 Aug 6, 2022 - Digital River GBP GMBH - $49.95 Invoice ID ********* Purchase details DRI*Tenorshare Order ********* Transaction ID *****************

      Business Response

      Date: 08/23/2022

      Our records show Tenorshare order ********* was refunded on August 10th, 2022 and the customer should have their money back by this time.  If further questions remain please contact the publisher of the software that was purchased, Tenorshare, at: 
      **********************

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To:************************** To whom it may concern:I am writing this e-mail on behalf of my wife, who I believe you have treated unprofessionally On June 16 2022, she purchased, an iCare Data Recovery Pro Home Licence, order # *********, for $79.09 USD. It did not work for her, after following your instructions. She e-mailed you, on June 17th, the day after her purchase requesting a full refund, which she received no reply, and further sent a second e-mail soon after, and again no reply.Your web site states, that there is a 15 day money back guarantee, which she has not received. I believe it is courteous to reply to a customer's e-mail of concern, and especially honor your advertisement of a money back guarantee.Please reply to this e-mail, ASAP, so we do not need to contact the Better Business Bureau in **********, **. Hopefully, this need not be done, over $79.09, which could impact the reputation of your business. Thank you. ********************* for *******************************

      Business Response

      Date: 08/04/2022

      A refund request was submitted on the customer's behalf to the publisher of the software.  They accepted and processed a refund on August 3rd.   Please allow 5-7 business days for processing of the refund.  

      Customer Answer

      Date: 08/05/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/27 I signed up for a trail of the ***** software (anti-virus). DigRiv then charged me for a 3 year subscription! I somehow received a credit for 1 year, but when I called today (after reviewing my **************** Account) I was told that I missed the 30 day refund window. They tell me I have a subscription for software that expires in 2025!I am reporting them for poor if not illegal practices, and terrible customer support.

      Business Response

      Date: 07/20/2022

      Digital River provides order and payment processing but does not provide customer service for Avast. All questions or requests about orders or subscriptions should be directed to ************************ team as they are the only ones able to initiate a refund or answer questions about order support.  Please contact Avast customer service at the contact info below:  

      URL: https://support.avast.com 
      Phone: US/******: ************

      Customer Answer

      Date: 07/21/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      iI had a subscription for computer protection with DigitalRiver US ****** I tried to cancel via phone . but was unable to get the lady to understand me. A dog was barking and her accent was hard to understand with the poor connection and background noise. i called several times and it seems she hung uo on me . I was polite.I filed a complaint with paypal and my complaint was rejected, So the renewal was on June 16 and Accrding to there website I had till July 16,222,2022 to cancel. hey had instructions saying chech this box if you want to cancel. so I did. The next day I contacted there representative using on line chat. He said they could not give me a refund because it was a case pending with Paypal.... Paypal said the case was not pending because Digital River claimed never canceled, Verbal did not work so I did cancel using their site. They shut off my service they were providing. Never gave me a refund.refund and complaint page is gone from site.

      Business Response

      Date: 07/18/2022

      Digital River provides order and payment processing for Avast, but does not provide customer service and are unable to take any actions related to the order #************. To cancel a subscription or request a refund please contact Avast's customer service team at the contact information below: 

      URL: https://support.avg.com
      tele: US/******: ************

    Digital River, Inc. is NOT a BBB Accredited Business.

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