Reviews

This profile includes reviews for Digital River, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Digital River, Inc. has 2 locations, listed below.

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  Digital River, Inc.

  10380 Bren Rd W Minnetonka, MN 55343-9072

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  Digital River, Inc.

  9625 W 76th St Ste 150 Eden Prairie, MN 55344-3775

Review Details

• Review fromCASSI W

  Date: 09/27/2023

  1 star

  CASSI W

  Date: 09/27/2023

  Had a fraudulent charge on my card with this company through Paypal. Paypal is stating that this is a valid charge which it is not. Paypal is refusing to refund my money. This appear to be a recurring charge also which is FRAUD! Cannot get anyone to answer the phone. I think this company needs to be exposed for the fraud that they are! I have never heard of them before.

  Digital River, Inc.

  Date: 09/28/2023

  Hi,
  
  We apologize for the inconvenience. To help us locate the transaction and assist you, please provide as much of the following information as possible:
  
  - Copy of billing statement
  - Full Billing address including country code
  - Currency and amount of transaction
  - Date of transaction
  
  Regards.
  

• Review fromKaren M

  Date: 03/30/2023

  1 star
  I ordered 2 memory chips from crucial.com on 2/28, and was supposed to receive it by 3/6. I received an UPS tracking number and everything when for no reason at all, the sender (Crucial) requested that the package be returned to them. The shipping address and name was 100% correct and there were no other delivery attempts made. I've called their customer service line at least four times to request a refund for the product I never received, and they insist that the refund will be given in x amount of days, but still nothing. I plan on disputing the charge with my credit card company for the money this awful company ran off with.

• Review fromCecilia D

  Date: 12/21/2022

  1 star
  Purchased 2 FitBit bands for my Luxe Fitbit. One was for my husband, one for myself. We installed them on our FitBit and my husband's would not stay attached to the Fitbit. I contacted FitBit that the band was defective and wanted a refund and postage paid envelope to return it but they said they could not locate my sale. I made the sale in the FitBit store using Paypal as payment and I have the transaction ID which I gave to them, which has an order number on it! They said they couldn't take that as proof that I got it there! That's RIDICULOUS. I chatted with 2 agents for over 45 minutes each time and they would not refund or send me a replacement. Will never buy from FitBit again. CDaniels

• Review fromYuguang X

  Date: 08/31/2022

  1 star
  Similar to other reviewers, I haven't heard of Digital River until I placed an order of some computer memory chips at crucial.com last Thursday (8/25). Then the order status was "In Process" throughout the rest of the week. This Monday when I called Digital River's customer service about my order, I was told that the order has been shipped. Then I saw a UPS tracking number in my online account, but unfortunately the tracking number is INVALID. Yesterday I called them again and was told to wait for a few more days before the tracking number is usable. I NEVER met this kind of issue with many other online sellers in the past eight years, no matter big or small! I completely lost confidence with this company and filed a claim with PayPal. I feel regretful that I should have checked out the business reputation of this company before placing my order.

• Review fromVincent J

  Date: 08/08/2022

  1 star
  Never heard of this company till today, since they tried to fraudulent charge me. Their website is broken, there phone 'support' is a joke. Worked with PayPal and my Bank to reverse the $88 charge. Federal paperwork gets filed next time.

• Review fromTonya C

  Date: 06/28/2022

  1 star
  DigitalRiver, Richard ******, ******.net, Earthquake 3D. All a scam, they take your money for the software, and give you an expired download link, then will NEVER respond to emails, or their support page. I will now take this up with the bank, and courts as there is nothing I will not do to destroy this thief.