Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Maserati Ghibli from Morries Minnetonka Mazda in August 2022. When I left the dealership, it had a flat tire. They aired it up for me. When I left the dealership again, I heard a ticking noise, but at the time I thought it was just the blower motor for the fans. I got and the tire was flat. I contacted the dealership and they told me that any tire shop can figure it out, which I thought was very rude personally coming from a professional business occupation myself. When winter came, the car would only start with the remote start and not the ignition switch inside the vehicle, the back end of the vehicle would constantly lose control which was deemed to be broken suspension, and the ticking got worse. On January 11, 2022 I brought it to their other dealership, Morries Luxury Auto, and they inspected it. They told me the rear suspension is deteriorated and the entire engine needed to be replaced due to the ticking. Mind you, I havent even put **** miles on this vehicle. I spoke to the General Manager of Morries Luxury Auto and he told me to go to their Minnetonka Mazda dealership to speak to their General Manager, ***************************, to make this right for us because we could not have done this in this short amount of time. He also mentioned that they were planning on buying this vehicle from them to sell at their dealership, and if they did, they would have never sold this car with the issues it has. When I spoke to ******, he said he would help me out however he could and that he would make this a top priority on his list. He also informed me that his mechanics at his dealership are not certified to work on Maserati so it was possible they sold this vehicle to me like this. I have called countless times to get an update on my vehicle and I have not received a definite answer. My girlfriend, who also purchased this vehicle, has also called many times and received the same runaround that I have. I have much more information to go along with this.

  

  Business Response

  Date: 03/13/2023

  To whom it may concern: The vehicle in question is at our Maserati Dealership awaiting possible coverage and repairs under the extended service contract the customer purchased. I have reached out to the management at that location and they are reaching out to the customer to provide updates. I have also tried reaching out to the customer today and left a voicemail. We are on top of this. Thank you!

  Customer Answer

  Date: 03/14/2023

   I am rejecting this response because:
  
  I have not been reached out to with updates unless a call multiple times and most of the time I do not receive a call back. And it is awaiting repairs that could have been completely prevented if a correct inspection of the vehicle took place. 

  

  Business Response

  Date: 03/14/2023

  I can confirm the customer has been contacted today by the appropriate people at the dealership where the vehicle is being serviced.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 *** X1 from Morries Mazda Minnetonka on Aug 27, 2022. There was a dent in the back of the car that was there before the purchase and they agreed to have it fixed after I bought the car. There was a We Own form stating that the dent will be fixed if I called and make an appointment within 30 days. It has been extremely difficult to get an appointment set up. When we finally had an appointment on September 13, 2022, we showed up and they said we didnt have an appointment that day. They said we had an appointment on Monday September 19, 2022 instead. Showed up on that day and was told that we didnt have an appointment. This is extremely unprofessional. It is also a waste of our time to continuously coming to the dealer and got turned away.

  

  Business Response

  Date: 09/22/2022

  ******'s Mazda will absolutely, 100% be taking care of this concern. There was clearly some miscommunication and we dropped the ball on customer service. The customer has been contacted, vehicle dropped off and loaner vehicle supplied.