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Business Profile

Towing Company

Williams Towing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my 1958 Corvette towed by ******** Towing. They bent the tie rod ends when they towed it & caused $685.24 in damage.

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Williams Towing and Repair damaged the under carriage of my vehicle a 2010 VW Tiguan plate number PEL 662. Damages were as follows: steering wheel 90 degrees out of alignment. Passenger side control arm and sway bar damage as well as driver side rear lower control arm bent and creased.Williams Towing and Repair / owner ******************* as well as ************************* of ** Impound of *********** have received pictures of claimed damages forwarded by *********** Repair ************ who performed inspection and repairs.Repair costs were covered by ******************************* [owner of damaged vehicle] because Williams Towing and Repair would not furnish insurance information.

    Business Response

    Date: 12/18/2023

    **************** Williams .This complaint does not go to us.I think it should go to Williams Towing in ***********? Please send me written proof that you have deleted it from my account.Thank you.****

    Customer Answer

    Date: 12/19/2023

    Williams Towing and Repair

    *************************************** #***

    ***********, ** 55375

    Business Response

    Date: 01/24/2024

    Thank you for the details regarding ********************** complaint. I have reviewed the information and would like to explain how we at *******'s Towing tried to accommodate this matter. 

    Due to the concerns that were arisen, *******'s Towing requested that we have the ability to inspect the vehicle to verify if the damages in question were caused by our machinery and/or operations of our driver. 

    I had spoken with ******************** myself, and informed him that I would like to pick up his vehicle, at no cost to him, to have it fully inspected. I explained to him that if the inspection found that the damages were a result of our operation or machinery, *******'s Towing would fully replace and repair any damage that was caused at our shop, or would pay for it to be repaired at a shop of his choosing.

    ******************** initially agreed, however called back to cancel and refused for the vehicle to be inspected. ******************** later spoke with ************************* at the impound lot who encouraged him to allow the inspection. ******************** then agreed to allow the vehicle to be picked up, however, when our driver was on the way, he called and again refused inspection of the vehicle for a second time. 

    We did later receive pictures, however, it is unable to be determined by said pictures what damages were in question, or if they were in fact caused by ******'s Towing machinery or operator error. This is why it was requested that ******************** allow an inspection to take place when the initial concern was presented. Now that the repairs have taken place, we are unable to properly complete an inspection to confirm the claims that ******************** has made.

    At this time, without having had the opportunity to inspect the vehicle, and having made multiple reasonable efforts to assist in our ability to do so, I do not feel that it is *******'s Towing's responsibility to cover the costs of the repairs that ******************** has made without allowing inspection to occur. 

     

    Sincerely,

    **********

Williams Towing, Inc. is NOT a BBB Accredited Business.

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