Complaints

This profile includes complaints for Matt's Automotive Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Matt's Automotive Service Center has 6 locations, listed below.

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  Matt's Automotive Service Center

  1234 1st Ave N Moorhead, MN 56560-2204

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  Matt's Automotive Service Center

  6108 53rd Ave S Fargo, ND 58104-5616

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  Matt's Automotive Service Center

  1150 43 1/2 Street South Fargo, ND 58103

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  Matt's Automotive Service Center

  2911 16th St S Moorhead, MN 56560-5145

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  Matt's Automotive Service Center

  1150 43 1/2 Street South Fargo, ND 58103

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-24-25 New ** axles were put into my sons' pickup by ****** Auto. On 3-15-25 the truck was put into 4 wheel drive for the first time. The ** axle came out of the differential extension and subsequently the axle extension cracked and lift kit bracket broke. As this happened 200 miles from ****** auto the vehicle was brought to a local dealership in **************. Their third party warranty is covering the ** axle but none of the consequential damages of almost $4,000 dollars. I tried to work with the people at ****** to come to a agreement but they say they will cover nothing saying they feel the ** axe didn't cause the lift bracket to break and subsiquenty the axle extension damage. Following is service writer mechanic assessment of damages.Good afternoon, I am sending some requested information regarding reference number 172996.Customer concern:CUSTOMER STATES THAT THEY HAD A ** AXLE REPLACED ELSEWHERE. CUSTOMER PUT IN 4WD AND THE ** AXLE SNAPPED. CHECK DAMAGE AND ADVISE Tech Story:Lifted vehicle on hoist and found driver front cv axle popped from boot and joint destroyed. Found additional damage. Found right front diff extension tube housing damaged. Found that lift kit differential lowering brackets snapped and diff resting on skid plate. Quoted left front ** axle, Diff extension tube housing assembly, lift kit diff brackets. Lift kit discontinued and can not be located. Quoted a similar lift kit from same company. brackets only can be purchased with the full kit. Quoted full kit. Attached photos and estimate. Checking for any coverage. Thank you, ***** ******* "***"Service Advisor - ********** ********* in Cold Spring Phone: ************** Email: *************************

  Business Response

  Date: 04/09/2025

  We observed the photos that were taken at Schweiters in *********** and determined that it was most likely that the bracket attached to the differential had broken first causing the weight of the vehicle to lower causing the cv axle to over extend. In the pictures that Schweiters sent, this bracket has a significant amount of rust near the breaking point. You can see that the CV axle is also still attached to both the end of the wheel and the differential. **** claims that the CV axle caused torque. CV axles by design do not create torque. Torque can be transferred from the differential to the CV axle, but they cannot create torque. The transmission applies the force. If the CV axle were to have been the source of the failure we would expect to see the axle broken and flinging around under the vehicle. The lift bracket is about a half inch thick. Another theory would be that the person driving the vehicle hit a pot hole or a dip in the road causing strain to a rusted part breaking and the CV axle breaking. If he shifted the vehicle on the fly while it was in between gears, it kicked a lot of force through the differential causing it to snap forward, breaking the bracket. If the CV joint inside the CV axle were to bind and snap, the axle would most likely have exploded and separated from the boot with a dangling axle in place. **** contacted Schweiters to ask how the vehicle arrived to them and was informed that the axle was still attached to the differential extension. The vehicle was also driven almost 600 miles before this occurred. At the end of Verns phone call with ****, he could hear his wife in the background screaming, I am going to take up a 40 hour a week job with its sole mission to end Matts Automotive. Our warranty does exclude modified vehicles and this vehicle is modified with a lift kit. Unfortunately, we do not consider liability to fall on our shop with the information we have been provided in the repairs.