Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used Two Men and a Truck to move on May 25th, 2024. They took pictures of standard damages that occurred during the move, and we signed an e-document on their tablet affirming the damages and were told we would be contacted very shortly to get them fixed/reimbursed. We did not hear from them in 1 month and realized it, then reached out. It took over 1 month to get a response, even with repeated calls/emails, and finally I got ahold of someone who apologized profusely and said they would start the process right away. It took 2 more months for anyone to come look at the damages (after many more phone calls and emails from me reminding them), then another month to fix the damage to a couch and actually have someone in the house to view the damages again. We settled on an amount for the damages, and I was told I'd get a check soon. Weeks later I still had no check, so I reached out by phone again and they assured me it would be in the mail immediately and I would receive it in 10 business days or less. That was October 2nd. I still have not received the check. I called again and left a message and emailed again today. I'm sick of them apologizing profusely every time I reach out, but getting no action done unless I make it happen myself.

  

  Business Response

  Date: 11/20/2024

  There was a bit of a shake up in our organization, and the person originally handling this claim is no longer with us. Regardless, I have communicated via text with Mr. ******* and a request for a refund check in the amount of $100.00 is in the hands of our accounting team, so he will receive it shortly. Please let me know if you have any questions. Thank you!

  Customer Answer

  Date: 11/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I finally received a check in the mail and now consider this issue closed on my end. Thank you to the BBB for helping me to get results from this months-long process!

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The job was incomplete. I moved into a basement apartment and they just decided to stop moving boxes down the stairs. I have back issues and made it clear it was necessary and my space was downstairs. Movers were unprofessional and lazy. Administration took a week to respond to me after the move and they did nothing to refund or repair relationship after the failure to complete the job. I heard bad things from friends and should have listened! They also highly damaged the property trying to force items to fit down a staircase that clearly werent going to fit. I was also pressured by an employee to give each worker fifty dollars for a tip and he asked for cash instead of adding it to the bill on the iPad. The movers did not know what they were doing and did not communicate with each other. They took food not meant for the food shelf and tried to bring in the food meant for the food shelf. They asked to use my bathroom immediately upon arrival and asked to use my phone charger too. I am very angry that administration has done nothing to alleviate my concerns.

  

  Business Response

  Date: 09/26/2022

  Our Woodbury was made aware of the issues on 8/17/22.   In our system it states he emailed the customer 8/18/22 to follow up on the concerns from the move.   ************ manager also looped in our claims manager **** that reached out on the 26th to get the walls and ceiling repaired from the damage.   We were given the new homeowners information and working with them on a resolution.   The manager followed up with the crew, and the said there were a lot of issues getting the furniture where the customer wanted them.   A lot of tight corners, and spaces for the furniture they were moving.   They tried their best, but damages did occur, and we have been working on resolving the damages.   The manager also brought in the crew to discuss customer service.   **** stated they pointed out the gratuity line on the tablet but did not mean to pressure the customer in anyway.   I can reach out to the customer, and we can credit back the $150 gratuity, and make sure that the damages were addressed!  

  Customer Answer

  Date: 09/27/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.