Reviews
This profile includes reviews for Slumberland, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
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Review fromRoza K
Date: 10/04/2022
1 starRoza K
Date: 10/04/2022
Respond to owner down below! PLEASE dont waste your time and hard earn money in this place and people who are just there to making as much money for themselves even if it means lying to the customer in doing so. The sales floor, ****, and manager, *****, are absolutely horrible people. Taking advantage of customers. Went with my mom to purchase a sofa since we are in need of them. When there, **** helped my mom with a sofa she was sitting on. We told him we are in need of two and he went to check it another is available. Came back telling us another one is, so we can get the floor model and order the other one for delivery. When already processing a financial plan and everything, **** told us it wont let him order the **********. Were like oh, okay? But he than told that the other one would be available to ship in a week or two, as the floor model one can be delivered right away, upcoming Wednesday, with a chair we purchased. Called 1.5 weeks later to find out that the other sofa wont be delivered till mid November! 3 months later than what was mentioned when purchasing our items. I told them to cancel, since thats not what was told by the sales floor, and about returning the other sofa that was delivered. They said that cant because it was the floor model and they dont accept return for such. BUT if we were told the ***** by the sales floor guy, we WOULDNT HAVE PURCHASED IT!! But nope, they did not care. Spoke than with the manager, ***** if Im correct, she said the exact same thing. That its what i signed in agreement. Which is FALSE, I signed because I was told it the other sofa will come in a week or two, NOT IN THREE MONTHS. They she brought up the stain, that I said it was in mint condition or whatever. WHICH IS, ACCORDING TO HOW THEY DELIVERED IT TO **, WITH THE STAIN ON THE BACK! And the manager lied, saying it was inspected before delivery. We clearly it WANT inspected when it arrive to the house! Like it couldnt have dared got stained during the
Slumberland, Inc.
Date: 10/12/2022
Thank you for reviewing your most recent store experience. We are disappointed to hear your experience was not pleasant. We have forwarded this feedback to the appropriate department for additional review. Please know we always strive to provide the most amazing personal service with each and every customer, and we apologize for the disappointment this may have caused you.Review fromSusan G
Date: 09/19/2022
1 starSusan G
Date: 09/19/2022
I purchased a bedroom set back in Nov 4 2021. Was told it would be 6-8 weeks to receive it. I have the night stand and dresser. Waiting on the bed set. I had specifically asked if the items were on land and not on a ship somewhere because of the pandemic situation. They ABSOLUTELY assured me it was. I had just experienced a delay on an outdoor table set so I was very much aware of the difficulty of receiving items so ( not ordered from Slumberland). I have called after three months of waiting with no communications from Slumberland. Now approaching nearly one year and no delivery date in sight. I have not received ONE call from Slumberland regarding my order. Their customer service is by far the worse I have ever encountered. I had to make every inquiry about my purchase. I will not be purchasing anything from them in the future EVER! My rating is a one but that is a minus 10 but the 1 is the lowest you can go.Slumberland, Inc.
Date: 09/23/2022
We're sorry to hear of any frustration caused. We strive to deliver in the most timely manner and communicate any delays as they arise. We apologize for any miscommunication and will share this with the appropriate parties for review and follow-upReview fromJ. S.
Date: 09/15/2022
1 starJ. S.
Date: 09/15/2022
***** and the ********** location are lacking in ethics. We ordered a king ******* set in *** of 2021 and provided the requested down payment. ***** assured us they would hold the furniture in their warehouse for **, as during a time of extreme delays and ** needing to haul the furniture to ******* during one of our planned trips. We received notice the furniture finally arrived spring of 2022. Instead of holding the furniture for our November trip back to *******, they sold it to the next customers on their waiting list! ***** failed to tell ** until we called to make arrangements to pick up the furniture, only to learn we had to wait yet again for it to arrive (they sold ours and placed another substitute order overseas). BEWARE!Slumberland, Inc.
Date: 09/20/2022
We apologize for the frustration and this experience. We want to put you in touch with someone who can assist you, but we are unable to locate a purchase that matches your email address. Can you please message us at ********************************* with the phone number on your purchase?J. S.
Date: 09/20/2022
As a result of the unethical treatment we received, we immediately purchased in stock, better quality furniture from a more reputable company.Review fromDeborah B
Date: 09/07/2022
1 starDeborah B
Date: 09/07/2022
Slumberland furniture is junk. We have always bought our **** Boys from them in our 43 years of marriage. Thats about seven or eight recliners. Their ********************* has gone down terribly. Their furniture is very poor quality. Our last recliner we bought December 2020and didnt get it until July 2021. The back was broke & they fixed it. This August one year& one month out from when we received it the whole side was coming apart. They charged ** $65.00 for someone to come out (they were late- who pays our time to sit all day for them) & look at it. They said it would be $250.00 to fix. We paid $800.00 for this chair to begin with. We will never buy from there again. Junk Junk Junk! My husband fixed the chair.Slumberland, Inc.
Date: 09/13/2022
Thanks for taking time to submit a review. We apologize for any frustration caused. Well share this with the appropriate parties so they are aware.Review fromJason S
Date: 09/02/2022
5 starsJason S
Date: 09/02/2022
They were courteous and helpful and I ended up with the perfect furniture!!Slumberland, Inc.
Date: 09/07/2022
This is great to hear. Thank you so much for shopping with Slumberland!Review fromVerdeen M.
Date: 08/26/2022
1 starVerdeen M.
Date: 08/26/2022
Waiting for a chest and nightstand since October 2021. I have to call them to get updates. Absolutely no customer service or communication. They just continue to push back the delivery time frame each time I contact them. It’s been almost a year with half a bedroom set, and I fear I will never see the other half. I have never dealt with a business that cared so little about the customer.Slumberland, Inc.
Date: 08/30/2022
We're sorry to hear of any frustration caused. We strive to deliver in the most timely manner and communicate any delays as they arise. We apologize for any miscommunication and will share this with the appropriate parties for review and follow-up.Review fromSusie H
Date: 08/11/2022
1 starSusie H
Date: 08/11/2022
A very bad place to shop, you spend money and you hear everything you want. Somethings goes wrong and a complete different story.Slumberland, Inc.
Date: 08/16/2022
We're sorry to see you had a less than 5 star experience with us. If you'd like to share feedback regarding your experience feel free to email us at **********************************Review fromJill R
Date: 08/11/2022
1 starJill R
Date: 08/11/2022
Bought 2 end tables at the end of January 2022. It is now August and I still have not received them... Very poor customer serviceSlumberland, Inc.
Date: 08/16/2022
We're sorry to hear of any frustration caused. We strive to deliver in the most timely manner and communicate any delays as they arise. We apologize for any miscommunication and will share this with the appropriate parties for review and follow-upReview fromAllison P
Date: 07/29/2022
1 starAllison P
Date: 07/29/2022
Very disappointed in customer service. Nothing but a run around. Trying to get new remote for adjustable bed. And I get nowhere! Very disappointed that I went through this companySlumberland, Inc.
Date: 08/03/2022
Sorry, for the issues with your remote and the frustration this has caused. Our service center is handling this, and the part has been ordered. Please call our service center at ************** if you have an questions.
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