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Business Profile

Seal Coating

Jet-Black of St. Cloud MN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seal Coating.

Complaints

This profile includes complaints for Jet-Black of St. Cloud MN's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jet-Black of St. Cloud MN has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I prepaid to have the cracks sealed in my driveway in April. I have not received the work and 4x I have emailed with no response. I would simply like a refund at this point

    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Hot rubber crack and joint repair on Jet-Blacks pre-pay program. I paid $206.91 on April 6th, 2022 (check #****). Repairs were never completed. I called the company on 9-12-22 and spoke with ********. At that time he said they would schedule for the next week. The next week they were rained out for the repair. I called on 10-24-22 and was told by a representative that they may not be able to complete the job this season. He also stated he was sorry for the delay and would refund my money if they could not do the job, I called on 11-28-22 and asked for my money back via message on the business answering machine. On 12-9-22 left another message with no response back from the company. I am asking your help to get my money back, be removed from their mailing list and want to place a review on the BBB business rating. I was having trouble scanning documents but have copies of the offer and duplicate check of payment. Thank you for your help!

      Business Response

      Date: 12/20/2022

      Hello - 

      I apologize for the delay in responding here.  We were not getting the BBB emails.

      This is not our customer so this complaint should not be linked to our account.

      You need to contact Jet-Black of St Cloud at ************** or *****************.  ***************************** is the owner.

      We are the corporate company for Jet-Black franchises but each franchise is an independently owned and operated business.

      I will reach out to ******** and try to help, but he/they make their own business decisions on matters like this.  

      Please have this complaint removed from our account.

      Thank you - *******************, CFO

    Jet-Black of St. Cloud MN is NOT a BBB Accredited Business.

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