Complaints

This profile includes complaints for Auto Approve, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Auto Approve, LLC has 2 locations, listed below.

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  Auto Approve, LLC

  2860 Vicksburg Ln N Plymouth, MN 55447-1878

  
• 

  Auto Approve, LLC

  233 S Wacker Dr Ste 3900 Chicago, IL 60606-6380

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my car in January through Auto Approve and the title was never transferred to the new lending company. It is August and I am only finding out about this now because I tried selling the car but there is no title holder in the system. Now I have to wait until Auto Approve gets everything together, sends it to the **** and for it to get processed there then start the whole process again of trying to sell my car and finding a new one.

  

  Business Response

  Date: 08/22/2022

  We appreciate the opportunity to respond to your concerns.  A senior member of our Titles Team has been in contact with you regarding the unexpected delays in perfecting your new lender's lien. We understand you wish to sell the vehicle and are doing everything we can to help you do so as quickly as possible. We had hoped to be able to stop the title processing with the state so the sale could proceed with the paperwork on hand but we were unable to stop the title order already in process. Your new contact on our Titles Team will keep you up to date on the status of the title and help in any way we can, working with you and the potential buyer, as needed.  Thank you again for brining your concerns to our attention.  

  Customer Answer

  Date: 08/23/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I received a letter from Auto Approve offering refinancing as low as ****%. I responded and spoke with a representative giving them all my current loan and vehicle info. I was also asked what term I was looking for to which I said no more than ************************************************************************* to do a soft pre qualification credit pull then after the soft pull they would call and advise me of the refi offers they would be able to extend to me then if I seen an offer that fit my terms and rate they would have to do a hard credit pull to confirm and finalize the deal The next day i am waiting for a response from Auto Approve thinking that with my A+ credit they would be able to get close to my terms and the****% rate mentioned in the letter I received from them.The only response I get is the following day numerous alerts show up on my phone that there had been a hard credit pull on *********** by Veridian Credit Union.I immediately called the rep back and inquired as to why there was no call back from them with my offers like they stated they would do before a hard credit pull was done The rep began to turn very unprofessional and argumentative and in the middle of their rant he says all they could do was a 60 month term..At this point I shared my concerns about being misled about the credit pulls and only 1 offer which was not even close to what I requested or expected with my excellent credit rating.The rep began to say that I agreed to their disclosure terms and there was nothing he could do "have a good day" and literally hung up on me I have reached out to Auto Approve several times since requesting a return call from someone who can address my cocerns As of today there have been no return calls If they would listen to the recorded conversation they will find my complaint to be valid and truthful and in turn be obligated to remove the hard pull inquiry from my *********** file..

  

  Business Response

  Date: 07/28/2022

  Thank you for allowing us an opportunity to respond to your concerns. We record all of our communications with our customers and we do have a recording of you providing authorization for both a soft inquiry (for pre-qualification purposes) as well as a hard inquiry by the potential lender in order to provide a firm offer of credit. Based on our records, we did attempt to reach you to discuss the status of the refinance but we were unable to reach you and we did not receive a return call or text. Since we did not hear back from you, it was presumed that you had elected to work with another company. If you are still interested in refinancing, please reach out to us at ******************************* and someone will get back to you.  Thank you and we hope to have the opportunity to help you reach your refinancing goals.