Complaints

This profile includes complaints for Dominium Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dominium Management Services

  2905 Northwest Blvd STE 150 Plymouth, MN 55441-2644

• 

  Dominium Management Services

  808 Berry St Apt 401 Saint Paul, MN 55114-1094

• 

  Dominium Management Services

  10940 Crooked Lake Blvd NW Coon Rapids, MN 55433-3823

• 

  Dominium Management Services

  2730 Herschel Street North Saint Paul, MN 55113

• 

  Dominium Management Services

  2614 Cutters Grove Ave Apt 103 Anoka, MN 55303-6273

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at signature by Southern Oaks on May 11, 2023. I received an email on May 15 at 547 pm advising my application would be cancelled if I didnt come in that day. I had already paid my deposit ($300) and app fee however when I called the office the young lady named ***** advised my payment will be refunded in 30days and sent to my old address. I asked if I could update the address and was told no it would come from corporate. I have tried calling *******, the property manager, however she has not been available all week to speak to me. I called regional Manager ***********************, however I was able to speak with her. My concern is my payment being sent to the wrong address as well as the Application Fee and deposit agreement that I signed before making my payment of $317 was that I would be refunded in 7 days . I need them to send my money to the correct address and I need the whole 317 because they never processed my application or gave me a chance to come in before canceling! This wrong on so many levels as Im reading the reviews and this happens to nearly everyone who applies . I have kids that weee looking forward to the property as well as looking forward to receiving our money back ! The application deposit agreement said I would be refunded in 7 days ? Why is the office saying 30? Why are people not getting their deposits back ? Why is there no one on corporate that can assist with this. BBB please help me. I shave attached the agreement as well

  Business Response

  Date: 05/31/2023

  We have verified that ************** did apply for an apartment on May 11th. The leasing consultant attempted to call ************** on the 12th, 13th, and 15th but could not get through to the number she provided in the online application. We also emailed ************** on the 12th with a list of the requirements she would need to provide to complete the application. After no response we sent another email on the 15th stating we were not able to reach her and for us to continue to hold her apartment we would need all the required documents that day or we would release her apartment and cancel the application. ************** responded back with another number to call, and we were able to speak with her the morning of the 16th.She informed us she would be by that day or the following based on her work schedule. We sent over the requirements again to ensure she had everything needed when she arrived. ************** did not make it on the 16th or 17th.We schedule another appointment for Thursday the 25th at 1:30 and she unfortunately did not make that either. We feel we made every attempt to work with ************** and a refund is not warranted in this case.
  

  Thank you.

  Customer Answer

  Date: 05/31/2023

   I am rejecting this response because: I accepted the cancellation with the agent that morning of the 25th advising I couldnt come in as my car broke down so I gave a forwarding address ***********************************************. I just want my ************************ the 17 app fee only the deposit 
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dominium Managements Services LLC, MeadowView Townhomes located in Goshen, has been my property manager for the past four years. Over this period, I have experienced numerous discriminatory acts, property negligence resulting in health concerns and harassing behaviors enacted by property management. Only half of the appliances included with the property function and the ones that do no get neglected for months before they are even inspected and/ or repaired. Dominium invests heavily into exterior maintenance such as routine lawn care, pavement work, painting and roofing, but my family has been requesting a properly functioning Refridgerated for over 7 months. Imagine walking outside your home and seeing a freshly cut lawn every other week then opening your fridge from which your family gets their meals and seeing molded cheese and spoiled milk, that was just recently purchased, for months on end... That is just one of the issues that are currently being ignored by management. Management priorities definitely do not prioritize tenant safety, health or satisfaction. The only time we hear directly from management is when rent is due and/or they are requesting a fee payment for some minute, unnecessary fixture. This is not the place my family feels confident calling home and most definitely not the way any family should be living.

  Business Response

  Date: 05/15/2023

  Maintenance has responded to the pending work request in this residents home regarding her fridge. As of 5/12/2023 the fridge has been repaired and is in working order. We do take resident concerns very seriously, and strive to provide a community that each resident can be proud to call home. The Regional Manager for this community will reach out to the resident personally to discuss her feedback and ensure that she is satisfied with the repair and that any additional concerns have been addressed. 

  Customer Answer

  Date: 05/21/2023

   I am rejecting this response because:
  
  This response is not satisfactory. As much as I appreciate now having a functional refrigerator(a basic requirement), it should not have taken multiple submitted work order requests,  numerous calls, in person visits and a BBB complaint to get someone to address the issue. The fact that my family had to suffer from this persisting issue for more than 7 months and your response is "it has been repaired" is just insane to say the least. There was no accountability, no empathy, no insurance what so ever. On top of having to put great energy into convincing management to do their job, I now have to go through this rigorous process to have my other outstanding work orders addressed. No one should have to go through what my family has endured at this property. Saying that the problem is finally fixed is not even close to making up for our loss. 

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recently received a ************************************************************************************************************ within the past 3-4 years. I live in low income apartments & during this period of time have had multiple income changes that were reported in a timely manner but were not properly adjusted & didn't receive rental agreements stating the changes and what my rent was. Fast forward, I finally received an agreement stating my rent & when it would take effect (April) which I paid. Not once during the past 2-3 years have I received a 10 day pay or quit. If I did, I would at least know what my rent was. A renter's agreement is how a tenant knows the amount due & enters a legal agreement to pay that amount. Adjustments lowing your rent should be prompt once reported seeing that income is gone. That didn't happen & Dominium has been playing catchup for years with my income. I even have agreements not signed because the income counted was incorrect. My rent owed is well over $10,000. How can I pay a rent when I don't know what my rent is? How would that money be computed towards a balance I don't know & would've have been applied? I did my part as a tenant reporting the changes to income. The changes weren't applied in a timely ************ I'm being penalized & on the verge of homelessness with my kids. How is this right? What more could I have done? I can't recalculate my own income & apply the changes myself. If I could, I would've done them.

  Business Response

  Date: 04/25/2023

  Resident was terminated from the subsidized program 4/30/2022 as a result of failing to come in to complete recertification. Since 2010 the resident's subsidy has been terminated 4 times for failing to complete recertification and was re-instated 3 times. In addition the resident has a habit of submitted income changes and failing to pay anything while the change is being processed. In September of 2020 I had a conversation with the resident that she is still required to pay rent until changes are processed. After this conversation the resident began making payment again but stopped making payments completely again which attributes to the high balance on the rental account. 

  Resident has had numerous conversations with the on-site staff regarding the the rent that should have been paid and any attempts to make adjustments. While the resident did not receive notification of the rent increase she should have been paying the the last know rent amount she was aware of which was $648 monthly.

  As a result of the resident failing to making any attempts to make payments since December 2021, the only offer available to the resident is to pay the balance due or vacate the apartment home. Should the resident vacant the apartment home management will not pursue actions to collect the balance through our collection agency.  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment with their new complex Vista Ridge. I was initially turned down due to inaccurate information on my rental history. I filed the dispute with ********* and the information was corrected. I have tried reaching out to the apartments to move forward in the rental process as I've already paid the deposit and application fees. I've sent several emails and made several calls and I haven't gotten anywhere. No one will call me back. I did get one email telling me how to move forward but the instructions were wrong and did not work. It seems as if this place is into taking your money. I also stopped by the "temporary office" at the Copper Cove apartments that's listed on their website. The lady in that office said no one from Vista Ridge was there and told me to just call the number I've been calling that goes to voicemail only.

  Business Response

  Date: 04/20/2023

  Hello . Ahnyah , Im sorry for your inconvenience . I have researched your and complaint and found that your application was denied and that your application and deposit fees have been returned . However, I do see that your dispute through ********* was approved after the fact . You will receive and email from ********** team to guide you though the next steps . Should you need further assistance, please reach out to our manager . Her contact information is below.
  
  Sincerely ,
  
  ***************************
  Regional Manager
  
  
  *************************
   
  Community Manager
  ***********
  Dominium
  **************************************************************
  Phone: ************ | Fax: ************
  ******************* | 
  
  

  Customer Answer

  Date: 04/22/2023

   I am rejecting this response because:
  The number provided in the response to reach out to the manager is the same number I've been calling from day one and only goes to a voicemail. I've left many messages over the last month and have never received a call back. I've also never received an email with further instructions nor was my application fee refunded. Only the deposit. If my dispute was approved as stated in the response and I'm now qualified for a unit. Then they should reach out to me to move forward or refund the fees as I'm being denied with no legitimate reason. 
  
  

  Business Response

  Date: 05/01/2023

  Hello . Ahnyah ,Again Im sorry about any confusion . Our records show that you came in for an appointment 24th to clarify your application status and at that time you declined to move forward with your application.  We again invited to return on the 26th and have not received a response . Please be aware that the application process can be complex and that the volume of applicants is high . We strive to complete applications as timely as possible . Again, I apologize that you had a negative experience ,however we welcome your feedback on this process .
  
  
  
  ***************************
  Regional Manager 

  Customer Answer

  Date: 05/02/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive yet to receive my deposit back from them after being told it was shipped and would arrive within 30 days I called back and was told the deposit check was never submitted. Now 3 more weeks have passed and still have received.I just called back again and they asked me for my mailing address as if it was STILL never submitted.

  Business Response

  Date: 03/21/2023

  Hi, I need a property address or property name so that we can resolve this. Thank you. 

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident and since Ive been my rent changed three times before I made a year. My renewal lease that I signed and agreed to states my rent is **** but when I logged to make a payment its **** I was told that I would be presented with a new lease with the current but never was. And also on the lease it states that the rent can only change once a year with a notice I got one notice after 3 months of living here and again my rent changed 3 times within 9 months. The office staff had changed so many times I dont even know whos who. I work from home and have to deal with loud music throughout the day and not to mention the mess and constant garbage in my hallway building which layer attracted a raccoon and which cause safety concerns for my children and I. This is the worst area and not a safe place health wise or overall in general I want to be able yo just break my lease and move and not be obligated to wait out my 60 days because of my concerns condition of this area and the chaos of not knowing how much that Im really paying for rent.

  Business Response

  Date: 04/04/2023

  Hi *********,
  
  I am in receipt of an email regarding your residency at ***************************** Apartments.  I will like to discuss your grievances regarding your renewal, rental rate and possible notice at your earliest convenience.
  
  Please give me a call at ************ or reply to this email.
  
  Thank you in advance,

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the **************** on 12/23. I did a walk through at that time with the building manager. I was told the unit looked great, and they would pro rate my rent for moving out early so they could flip my unit prior to the end of the month. Mid January I received a bill stating they were keeping my deposit, as well as charging me for painting and cleaning my unit. I lived at the property for 9 years. It is not my responsibility to pay ***************** painting after a long residency, nor standard cleaning. It is also not my responsibility to pay for 8 days of rent after I had vacated. Dominium has not responded to 10 email requests to fix this on their behalf. Two weeks after the bill was sent they sent it to a collections agency. This is illegal and predatory.

  Business Response

  Date: 03/03/2023

  Dear ******************,

  Thank you for reaching out with your concerns and speaking with me on the phone today.  I have reviewed the charges on your move out statement and agree to refund the full deposit plus the prorated rent.  In addition, I have contacted the collection agency and requested the account be removed.  The payment will be sent to the address we discussed 10 ***************************************************** 55414.  Please reach out to me if you have any further questions.  

   

  Sincerely,

   

  *************************, Regional Manager

  **************

  **************************************************

  Customer Answer

  Date: 03/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to put in an application at a dominium inc property by the name of ************************. Gave them my last 6 pay stubs. They call me back later on saying I'm not qualified that I make $48000 a year when clearly I do not. They made a clerical error on their part and would not listen to understand how my paychecks year to date is calculated. On my pay stub dating december 31-januray 13th (biweekly pay) it states my check was $846 gross amount. Next to that in my YTD it states $1884 which includes $1031 from my previous check in December dated ***** to *****. They put that I had made $1880 in January alone. They would not listen to how what they did was wrong when any simple math could show them that at $18.73 per hour at 32 hrs per week does not make $48000 and it was clear where the mistake happened. To make the amount they said that I made I would not only have to make $5 more per hour than what I make but I would also have to be working 40 hours a week at $5 more than what I actually make. I not only make less but I also only work 32 hours per week due to being a single mother and full time college student. . The staff here didn't want to listen they do not care and they should not be part of a housing that is income based if they're not going do the job properly and cost people living in ****** opportunities that they are Qualified for. This is government regulated housing assistance and is absurd that they allow this to happen.

  Business Response

  Date: 02/01/2023

  Date: February 1, 2023
  
  Thank you for taking the time to provide your feedback regarding your experience at ************************. We do not have an application on file under the provided name listed in complaint. I have attached the link below to apply for our community. Please review the household income and rental qualifications guidelines prior to submitting your application(s).
  ***************************************************************
  
  If you should have any addition questions, please contact out onsite leasing team to assist with your application process.
  
  Best Regards,
  
  Octavia Oree
   
  Regional Manager
  
  
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at your ****** Senior *************** at ************************************************* apt #**** for 12 years. I moved out on 11/30/2022 and per lease agreement cleaned the apartment. My deposit was reduced by $50.00 because of holes from removal of nails and screws used to hang curtains over horizontal blinds after blinds began to fall off. This should have been considered as normal wear and tear after living there for 12 years. Everything in the apartment is going to be removed and upgraded to include filling in the holes painting, new carpet, new appliances and removal of the horizontal blinds. Also, per my copy of the lease my security deposit was $400.00 dollars not $200.00. I called the leasing office to discuss this with the property manager and left a message with ******* on or about 12/10/2022 and I have yet to receive a call back. So I'm escalating this issue up for a response.Thanks ****************************************** ************ ******************************* (Daughter) ************

  Business Response

  Date: 01/04/2023

  Thanks for your response. I've reached out to the team to address the complaint, and they have been directed to reach out to you to have a discussion. Please allow the team 24 hours to return your call and discuss your concerns. Thanks you!

   

   

  Customer Answer

  Date: 01/04/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me at this time. They stated someone would reach out to me within ***** hours to discuss my complaint. If that does not happen, I will let you know.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent Maintenance Assistance Regarding Multiple Ongoing Unresolved HVAC Related Malfunctions: (every night - all night long - extremely noisy) from PM to AM work order request. (Most important interfering with my air quality, sleep and overall, quite enjoyment). Please forward to maintenance leadership for immediate assistance because this request including other related HVAC concerns have exceeded more than - to date.120 days. (I would like to reiterate, this has interfered with my air quality, sleep and overall, quite enjoyment). Please see the online portal for the most recent of multiple related HVAC - work order request submitted on October 19th and then again on November 14th regarding:-What sounds like multiple malfunctioning HVAC related fans over the roof and/or very nearby my apartment, shaking, rumbling, buzzing, vibrating, squealing, screeching, banging, and slamming off and on (just to name a few) . literally (All Night Long) and now on some occasions the entire next day. This also includes what seems to be related and documented vents in the roof of my apartment rumbling and buzzing on any given night/day. -I have requested on multiple occasions to escalate my maintenance matters to the regional maintenance manger or chain of command. To date I have not received one call back absolutely no response, no resolution? In addition, I have called the corporate contact number for assistance and once again my calls have not been answered or returned. Please note the property management team has created the absolute worst maintenance work order experiences. Including but not limited to:More than 90 days to address dryer/laundry exhaust entering my apartment oppose to exiting.More than 120 days to address high humidity levels.My entry door lock key pad fell off, the lock work order initially ignored, and then the 1st repair for the lock with (rubber glue) and the final repair more than likely voids the warranty. Please forward this request to leadership and a seasoned HVAC professional because this has been going on for more than 120 days and completely exhausting. ****************+ **************** Disappointed, Exhausted Due to the Lack of Sleep Tenant

  Business Response

  Date: 12/01/2022

  We sincerely understand your frustration regarding the noise levels. With new constructed buildings, we understand there may be some adjustments. Please understand we have made every effort to make your living experience great at the community. As we understand everyone's' noise sensitivity levels are different. We have diligently worked to resolve all reported issues and concerns. Working around your schedule, as weve made many attempts to resolved reported service requests and you refused the service at time of visit.  Weve had certified maintenance technicians/supervisors and the construction company evaluate and reported no issues or concerns found.In addition, our onsite team have made many attempts to rectify and even offered you the option to relocate outside of our community.

  
  Thank you for your review and if you should have any other concerns, please contact our leasing office.                                                                                                                                                               

  Customer Answer

  Date: 12/10/2022

   I am rejecting this response because:
  
  I disagree that my concerns have been clearly understood or addressed because the related concerns ar approaching 180 days since my 1st request. Once again interfering with my air quality, sleep and overall quite enjoyment.
  
  Yes, this is new construction but not an acceptable statement because just like I know it is new constructionso does the property management group.
  
  Regarding noise sensitivity the current @ 10:59pm HVAC rumbling, buzzing,vibrating, squealing, screeching, banging and slamming off and on all night long until the next day - noise levels in my apartment interferes with the Tenants Right to Quite Enjoyment. 
  
  Regarding working around my schedule I am going to limit this response to the last person that arrived to my apartment.  This person displayed a maintenance practice that I have only experienced here at ****************+ **************** and not acceptable. In addition, I have gone above and beyond in relation to flexible because air quality, sleep and night time quite enjoyment are #1.
  
  Regarding the certified maintenance technicians/supervisors and construction team. This has been ongoing for close to 180 days?
  
  Regarding rectify and relocate I suggest that you revisit our last conversation and my request below. 
  
  Regarding contacting the office99.9% of the time the office team does not answer the phone nor does the regional office or corporate office.  My communication experiences regarding all matters have been the worse.   
  My request:
  I would like to request maintenance senior leadership review my work order request.  I would also like to request a response from some one else outside of the local and regional team who have not resolved this HVAC problem and/or related for approaching 180 days. 
      
  In addition,  I am requesting for more than the 10th time - immediate HVAC related repairs that are currently interfering with my air quality, sleep and quite enjoyment.