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Business Profile

General Contractor

Precision Exteriors Restoration LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Precision Exteriors Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Exteriors Restoration LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a contract May 30, 2023 for repair to our roof and siding after a hail loss. They have replaced our roof and sky lights but damaged a sky light in the process. They no longer communicate and when our representative left the company they never connected with us. It took multiple phone calls for someone to finally call me back. They have not replaced our siding or the damaged skylight and have been paid for the job.

      Business Response

      Date: 03/29/2024

      There are several items to address.  This is an insurance claim related project and we collect funds as the insurance releases them for work we have completed.  The process required to have the insurance cover all the items rather than partial repairs can be lengthy; a full and proper replacement of the siding has now been approved.  We are currently waiting for the siding materials to arrive so that the siding can be replaced.  Materials have not been nearly the issue that they were two or three years ago, but wait times remain.  

      The representative that had been assigned this project did leave the company and communication very likely had been less than optimal for some time prior to that.  A new representative has been assigned to this project and had personally met with the homeowner approximately two weeks prior to this complaint being filed, to introduce himself and ensure the homeowner was aware of the status of the siding work. 

      I personally visited the homeowner late yesterday afternoon.  I provided ********************** with my contact information and they also have their new representatives contact information.  I am unaware of multiple phone calls to our company.  Our main line has a dedicated receptionist and written digital messages are sent to the appropriate personnel to respond to.  I would be that appropriate person in ******** for any problems that were not being addressed by an assigned project manager and I received no such messages regarding this customer.

      I hope this addresses any issues.

    Precision Exteriors Restoration LLC is BBB Accredited.

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