Complaints

This profile includes complaints for Renewal by Andersen, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Renewal by Andersen, LLC

  1920 County Road C W Roseville, MN 55113-1321

  
• 

  Renewal by Andersen

  190 East Touhy Avenue, Suite 101 Des Plaines, IL 60018

  
• 

  Renewal by Andersen

  190 East Touhy Avenue, Suite 101 Des Plaines, IL 60018

  
• 

  Renewal By Andersen of Western PA

  1640 Golden Mile Hwy Monroeville, PA 15146-2010

  
• 

  Renewal by Andersen

  17450 Engle Lake Dr # 108 Cleveland, OH 44130-8472

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 36 windows and 2 patio doors replaced in Jan 2025. It has been 6 months and I'm still going through the "repair" process to finish the install. The project manager went completely *** and no matter how many times I call, I get the run around. I've spent 6 months chasing them with calls at this point. We paid $92,000 for the new windows and patio door. The patio door is still not repaired and is an incomplete installation. The door is installed so poorly that it doesn't even pass inspection. We've been calling, but after 6 months, we still don't have a resolution. They keep sending people out to take photos of what is wrong so they can get it replaced, but still haven't fixed the actual issue.

  

  Business Response

  Date: 06/10/2025

  We have been in contact with the customer and arranged next steps. 

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother who is 89 years old purchased six Andersen double-hung windows from Renewal by Andersen in the last couple of years. While in the process of cleaning out her home for sale I noticed one of the windows was not latched. I attempted to latch it but could not. We called and arranged an assessment by Andersen that was completed in January of this year. A service (work) order was written by the assessor to ***air bowing on the top sill of four of the six windows. He explained that the installers did not secure the top seal before injecting expandable foam, causing the tops to bow. The work order was written to correct / ***air these installation errors. He explained that the work would include removing the top trim, then removing the excessive expandable foam, securing each bowed sill with the correct fasteners, and then reinstalling the trim.On April 18th two ***air people came to the home. First, according to my brother (unfortunately I wasn't able to be there) they were unsure of the work scope, claiming not to have a service order. My brother, less familiar than I of the ordered ***airs just said that he thought some of the windows weren't sealing / closing properly. The two ***air people then added latch shims to each window, telling my brother that shims were all that we need to 'fix' the issue.After learning of this, I immediately called Renewal by Andersen's warranty department. After talking to at least ten people I finally received an appointment for an Andersen service *** to return to the house for a RE-ASSESSMENT of the issue on 5/7.I am not pleased with this response in any way, aside from some action to get these installation issues resolved.Everything I've read (and know) tells me that installing latch shims on newly installed windows is not the proper ***air but to the contrary. This sort of dishonest poor workmanship is not acceptable to me, nor should it be to anyone.I hope there is resolution to this on 5/7. We'll see.

  

  Business Response

  Date: 04/29/2025

  Good Morning,

  You have contacted the wrong Renewal by Andersen location. We are located near ************, but this customer needs to speak to the ********** location. Here is there contact info:

  Replacement Windows in ******************
  *******************************************
  Route 286
  ***********, *******;15146
  Phone
  ************

  Hope this is helpful.

  Thank you,
  ******* *******

  

  Business Response

  Date: 05/02/2025

  Our install leaders are reaching out to this customer to talk through next steps and a solution.

  Customer Answer

  Date: 05/13/2025

   Better Business Bureau:
  
  In response to complaint ID ********, on May 9th two Renewal by ******** technicians repaired the windows to my satisfaction.  Although satisfied with the final resolution, the extent of time and frustration to reach a final solution was very disappointing.  I guess all I can say is buyer be ware.  There is always some degree of risk of unsatisfactory work done by contractors and installers.  And that is where it seems Andersen dropped the ball, not auditing nor verifying the quality of work, nor following up in person if they had evidence of poor workmanship by specific installers.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they make great commercials however the reality of the install was nothing like they describe they talk about concierge on commercial..i received no heads upthey show up to install with no notice & only part of the windowstook a number weeks to get the rest & still didnt have everything. Was promised best crew & that was not the ******** say that because after 4 months i have a window that wont open or close properly The most irritating issue is their corporate office hides behind their phone system. i tried to reach themgot transferred 6 times only to end up right back at the local office.

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out to Renewal by Andersen of SW Florida.    We apologize for the delays you encountered with the telephone system.   Please free to reach us directly at our SW Florida store at ***************.   I understand that our Install Leader **** was able to connect with you and get you scheduled for a service visit to address your product concerns.   We truly stand behind our excellent product and warranty and look forward to our visit to resolve this for you this week.

  
  Thank you
  ***** ******* Operations Manager

  Customer Answer

  Date: 05/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  i was contacted by **** on 5/6follow up from office on 5/7 to schedule house call to fix window on 5/9 2 service techs arrived on time & the company is fortunate to have them both as employees.i believe the window is working properly.the original install did not go the way they stated in their commercials & i still have questions regarding warranty. I appreciate everyones assistance

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 Hurricane windows from Renewal by Andersen in October 2024. Windows were measured on Nov 18, 2024. Total cost of the 3 windows was $19,008. Their advertisements claim that installers were Andersen employees. Not true. Installers showed up in unmarked trucks and indicated that they were subcontractors. I was given an installation date of Feb. 21, 2025 which was changed to Feb 24th at which time they installed 2 windows one of which was the WRONG window. Final installation was scheduled for March 12, 2025 which was changed to April 19th. A different subcontractor showed up with grids for someone elses order and no window. To date I have paid $19008 for 3 windows and only have 2. I was originally told by ******* that the balance could be paid to the installers upon completion. Two weeks ago she told me that I had to pay the $5000 balance in spite of the fact that the job was incomplete. I then got a telephone call from the supervisor of their billing company threatening me that if I didnt pay the balance and have it on his desk within 3 days (call was made on Thursday and that would mean he had to receive it by Monday or he would just charge it to my credit card that he had on file. I told him I didnt want it on my Card. Reluctantly I wrote a check and mailed it. The following Wednesday he said he did not receive it so i had to pay to have a stop payment on that check and wrote another one. He called when he received it. To date i do not have the remaining window and after calling ******* in the ************** and the Project Manager several times and not receiving a return call with an installation date they have $19,008 of my money and I dont have what I paid for. This is the shortened version of the problems I have had with this company and have tried through multiple phone calls to get them to deliver what I paid for. The threat to pay the balance is why I am contacting you. This is not right!

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to Renewal by Andersen of SW Florida.  We apologize for the longer than desired project lead time.  The project was quoted with approximately a 16-week project lead time which can be affected by both the *** and municipality processing lead time.    All of our install team members work exclusively for Renewal by Andersen and are taken though a thorough Certified Master Installer training program. 

  
  I see that we did indeed need to remake one of the units as a result of an error on the grill style.  We strive for perfection but in this case, we needed to remake one of the custom-built units.
  ******* spoke with Ms. ******** on April 23rd, scheduled a service appointment with Ms. ******** and provided an appointment confirmation by text and email.

  
  We hope to have your project full complete on next service visit.  We sincerely appreciate your patience.

  
  If you have an additional questions, you can contact us directly at our SW Florida office at **************

  
  ***** ******* Operations Manager

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered an organized trustworthy installation and product. This was not received. I paid more and accepted a shorter finance period because the salesmen were comprehensive. My experience and continued problems with the sliding door suggest the opposite. I agreed to $144, 909 for over 40 windows and 1 sliding door. We were required to be present to review our installation plan. Given this, we took off work. The installers were 3 hours late. The crew of expected 8 people was 2. None of the employees could speak English. When notifying the company, no one knew what was going on and why this was occurring. I regret not cancelling the project then. The following day, a manager presented who knew nothing of the project. The original plan outlined was not followed. We took several days off work given paranoia that additional problems would occur. The install took 6 days instead of 4. We were requested to sign paperwork indicating completion of the project even though screens were missing that needed to be delivered weeks later. In addition, our sliding door did not function properly. The door was deemed fixed on December 18, 2024. Our project started on January 15, 2024. Since our project was suggested to be completed on January 21, 2024, our 1 year financing period began. Throughout the year, there were many discussions of dissatisfaction regarding the project. I was promised that the company would offer a resolution with payment. I requested not only a decrease in payment but extension of the financing. Finally, I was offered $3000 as long as I would not discuss my negative review. In addition, they suggested that they were able to offer a one month extension to my financing. After calling Greensky, I found out that they give this to everyone. Given continued issues with the door, I reached out to the service manager with a phone call, text and video of the problem. I have had no response. I just filed for service on the web page.

  

  Business Response

  Date: 05/02/2025

  We've spoken to this homeowner at great length and have offered a fair goodwill resolution based on similar situations and the inconvenience incurred by Mr. ************ He was willing to accept the offer, though he was not satisfied with it.  Once he understood that he would not be able to post negative comments on social media regarding his experience he decided to not accept the offer after all.  There is nothing further we have to offer Mr. ***** at this point, the project is still under warranty and we will resolve any future product concerns or issues per warranty.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/09/24 Start of a 2 day install for 9 full replacement casement windows.Crew did a horrific job installing. Gaps, gouges, broken window latches, damaged screens, damaged casement jams, split the wood in spots, using excessive force damaging jams, drug their tools on 3 of the window ledges, leaving grooves in the wood, cuts in ledges, walls, and siding, damaging property. Neglected to properly seal all windows. Outside caulking was a nightmare-messy, chunky, excessively wide. 04/10/24 Project manager came out, documented damage, ordered 3 full window replacements. He said gaps were a "quality error," the next crew will take them apart, adjust everything so it will line up properly. 06/24/24 ******** replaced 3 windows.Appears they "fixed" those gaps with caulk. Damaged walls in 2 bedrooms by installing smoke detectors on walls instead of the same place they had been on the ceiling. When confronted, they lied, claimed it was code and had to be on the wall. Major language barrier with this crew. 07/17/24 New install manager came out. We had expressed concern that there had been a lot of rain and our windows were left unsealed. He sealed 2 and said the rest were sealed. 08/15/24 ******** came out to redo the trim and finish correcting the install. He found a 3rd window that hadn't been sealed. I painted around the windows about 30 hours later. All the caulk cracked and split. *******-******** told me it appears to be a moisture problem. 01/15/2024 Level 3 crew-broke bottom piece of casement, was unsuccessful with diagnosing and fixing the problems with the drafting, iced up new windows. Our existing old windows have zero drafts or ice inside. Renewal insists their work is complete. They've been harassing and bullying me to sign off on the completion certificate by their bogus made up dates or I could lose my financing, and they can put a lien on our house. Claiming our account is past due we owe $25,000. Our contract clearly states balance not due until 02/23/27.

  

  Business Response

  Date: 03/24/2025

  Thank you for forwarding the Complaint in this matter.  This is the first time we have been made aware of the BBB complaint.  I apologize for the delay, but we have a respectful disagreement with this particular customer, and we take our customer experience seriously.   And while we disagree with the customers statements, we are empathetic to the frustrations expressed and we are working towards a solution.  The customer has retained an attorney.  And, in turn, we also retained counsel.  I understand they have exchanged correspondence,and we are working on a potential fair resolution to both sides of this particular dispute.   I have followed up with our legal counsel for an update and will continue to push for a resolution.
  
  Thank you. 

  ***** ******* (Branch General Manager)

  Customer Answer

  Date: 04/02/2025

   I am rejecting this response because:RbA sent out their level 3 guy to inspect. He didnt even pull all 4 sides of the trim off on 01/15/2024. In RbAs submitted pictures we can clearly see large gaps without insulation. My understanding is even a little hole (and your people have told me that also), could create this situation. Please come out pull ALL trim on every window- re-foam, make sure there is adequate foam on all 4 sides, add insulation in knee wall and fill the block, replace all seals and replace weather stripping along with the re-caulking and painting that was promised. Would  love to get this all squared away and sign this off. I understand condensation but there is another contributing factor for it to accelerate, such as failed seals. The windows should not be icing up this bad, they arent even a year old. Youve sold me on how well these are energy efficient windows. Ive talked to another ******** **** they are saying this is an extreme amount of ice.I just want this right. I put a big investment in my home, I dont want anything to happen. I know I am protected by law for air and water intrusion for 10 years. I really dont want to call you out here five years from now and have a water intrusion problem. Also, we should be generously compensated for the inconvenience of having to endure the multiple  intrusions of different crews, and managers coming into our home throughout  the past year when this  was suppose to be a 1-1.5 day project, plus the compensation should also cover all the damages that have been done along the way to our property by the crews.  
  Ive worked with you before I have confidence in you. Thats why we went with you again. I know ******** is a good product but right now Im not satisfied with what I have.
  

  

  Business Response

  Date: 04/06/2025

  Thank you.  We acknowledge the recent response from the Customer.  As stated previously,the Customer has retained legal counsel and our legal counsel is corresponding with him.  We have instructed our legal Counsel to make arrangements for another visit the home to investigate the Customers complaints.  We take the Customers complaints seriously and we believe, through counsel, we are being responsive to their dispute.  We remain committed to an investigation and acceptable resolution for both sides.  And, if there is not a resolution, the Customer and her lawyer retains all rights for dispute resolution under the terms of the contract.

  Thanks

  ***** Willett 

  Branch General Manager

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Renewal by Andersen to order 8 windows for our home in Estero Fl 3/15/24. We scheduled install for 10/21/24. They did not have all the windows ready on this date. We have been given misinformation and have been outright lied to throughout the process of getting the windows in. Please contact us for A complete timeline for installation that we had to endure -what should have taken 2days took 3months to get all the work completed. The management at Renewal will not communicate with us to resolve final payment to include compensation for our mistreatment. We are 81 and 79 years old and feel very violated by this company. We contacted the corporate office for Renewal and the **************************. We dont want other people to through what we have. We have paid $20,315 out of $30,912.

  

  Business Response

  Date: 03/11/2025

  Thank you for reaching out to the Renewal by Andersen team.   We certainly understand that backorders are not ideal, and we do our very best to have custom-built product manufacturing and shipped on-time.  We acknowledge that your order had a couple manufacturing delays which resulted in a delay to the install date.   The Renewal team has been in communication with *** and Ms. ******  We have arrived at an agreed upon resolution by the Tastos and consider this matter closed. All product has been installed complete, and permit has been closed.
  
  ***** ******* Operations Manager

  

  Business Response

  Date: 03/18/2025

  To Whom It May Concern: 

  Our SW Florida branch answered this complaint on 3/11/25. They have compensated the homeowners to their satisfaction. We just received the same complaint again. Can you please clear this complaint out or explain why it keeps recurring?

   

  Thank you,

  ***** ******

  Customer Escalation Specialist

  ********************** - Corporate

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them install 11 sliding glass doors to my Florida house. When installers put in the doors they ripped two of my expensive blinds and when I told the manager he said he would compensate me for ********************************************** and will not return my calls

  

  Business Response

  Date: 03/05/2025

  We discussed this matter with Ms. ***** and have come to a resolution. We will be crediting her account with the requested $1500.00. We consider this matter closed and the customer is satisfied. 

   

  Respectfully,

  ***** ******* - Operations Manager, RbA Southwest Fl

  Customer Answer

  Date: 03/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doors ordered in June, installed in October. Mismatched hinges, door handle hardware not what ordered. Going on 8 months now

  

  Business Response

  Date: 02/04/2025

  This matter is a Renewal by Andersen LLC matter and should be directed to the Renewal by Andersen retailer in *********, **********  That being said, I have discussed with the retailer and they are currently working with the customer to assist them with their concerns.

  

  Business Response

  Date: 02/05/2025

  The retailer has previously responded to this complaint and contacted the customer. Please let us know if you have questions or need additional information. Thank you.

  Customer Answer

  Date: 02/05/2025

   I am rejecting this response because: they have not contacted me yet for completion of this job. I call weekly with no updates as of today. Doors installed 10/18/24. It is 2/5/25, and still mismatched hinges and not correct door handles
  
  
  

  

  Business Response

  Date: 02/06/2025

  *****

  The product to complete your project is scheduled to arrive tomorrow and be inspected on Monday. Once we have confirmed everything is good, one of our Service RSR's will be reaching out to schedule a service visit. You should hear from someone early next week. 

  Thx

  ***** Willett 

  Customer Answer

  Date: 02/07/2025

   I am rejecting this response because:
  They sent someone out in January with our hinges and hardware. And when they got there we were informed he did not have any of that. They only gave us the locks for our doors, which we had none for 3 months. Until I physically see the hardware, I will not accept their response
  
  

  Customer Answer

  Date: 02/13/2025

  The parts were inspected on Monday 1/10/25, and I received a phone call that the parts were once again wrong. 

  They were again re-ordered. Still not resolved. 3 hinges and 2 door handles sounds fairly simple to order

  8 months to get this right is getting ridiculous

  

  Business Response

  Date: 02/13/2025

  *****

  I apologize the parts came incorrectly from the manufacturer again. We have reordered the parts, and they are scheduled to arrive on 2/28. Once we have verified the correct parts have arrived, we will reach out to schedule a service.

  Thx

  ***** *******

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Renewal by Andersen to install new windows in our home a year ago, drawn by their promise of "complete freedom from worry" and a comprehensive warranty that would cover any malfunctions or defects. However, that promise has proven empty. After a recent snowstorm, we noticed water dripping from a large window in our childs bedroom, raising serious concerns about the windows integrity and the potential for further damage.When we contacted Renewal by Andersen to address the issue, we expected professionalism and a prompt response in line with their warranty. Instead, they refused to send a technician for an on-site inspection, dismissing the problem as an "ice dam" without ever physically examining the window. This conclusion was based solely on photos taken from inside the house, which is insufficient to accurately diagnose the cause of the problem. Their refusal to conduct a proper inspection is not only unprofessional but also a blatant disregard for their warranty ************** a result, we are left with a defective window, ongoing water intrusion in our childs room, and a complete lack of resolution from Renewal by Andersen. Their dismissive handling of this issue undermines the trust we placed in their company, their products, and their warranty.Given their refusal to honor the warranty and resolve the issue, we demand a full refund for the cost of the defective window. It is unacceptable for a company that charges a premium for its products to leave its customers in such a vulnerable position. If Renewal by Andersen is unwilling to fulfill their warranty obligations, they must provide compensation to cover the cost of the faulty product.We expect an immediate response, including either a thorough, on-site inspection to determine and resolve the issue, or a full refund for the defective window. Failure to act promptly will leave us with no choice but to pursue further action.

  

  Business Response

  Date: 01/15/2025

  We have reached out to **** ******.  We have agreed to send our install manager to inspect his window and provide Mr. ****** with a full assessment.  He has agreed and we will be performing our inspection on Friday, January 17th.  

  Customer Answer

  Date: 01/16/2025

  I reject Renewal by Andersens response as it fails to address the core issuetheir unjustified refusal to honor their warranty based on an assessment made without a physical inspection.
  Despite their claim of worry-free warranty protection, *** dismissed my complaint over the phone without an in-person inspection. Their determination, based solely on photos taken from inside my home, is not a valid method for diagnosing water infiltration. This failure to inspect in a timely manner violates the intent of their warranty.
  As a result, I had to pay out of pocket for a handyman to inspect the windowsomething RBA should have done under their warranty. Meanwhile, my children endured water leaking into their bedroom, causing unnecessary stress and discomfort that could have been avoided had RBA followed proper procedures.
  While I have now agreed to an inspection, a delayed visit does not undo RBAs improper initial decision. A late inspection is not sufficient compensation for their failure to act responsibly.
  To resolve this matter fairly, I request:
  - Reimbursement for handyman costs I incurred due to **** refusal to inspect the window promptly.
  - Additional compensation for the stress, hardship, and disruption caused by their inaction.
  - A formal acknowledgment that their initial decision was made without due diligence, violating their warranty process.
  - Clarification on policy changes to prevent future dismissals of warranty claims without proper inspection.
  Unless RBA directly addresses these concerns and provides appropriate compensation for their failure to uphold their warranty obligations, this matter remains unresolved.