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Business Profile

Auto Accessories

Chip Your Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a chip for my **** F-150. It worked great for a month. Now the transmission is acting up and when you get on it. It spits and sputters. I know it's the chip because I can unplug it and it goes back to driving good. Why is it doing this???

    Business Response

    Date: 10/24/2022

    Hello *****, the chip is only capable of adjusting to air and fuel mixture inside the motor. The transmission has a completely separate computer and shifts based on pressure not a electronic signal. **************** sent you a replacement last week and emailed tracking information. If you have further questions please contact us at **********. 

  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chip your car is a total scam. Their device is literally a blinking light device that does nothing. They will not answer the phone, nor respond to emails or chat request to give money back.

    Business Response

    Date: 09/10/2022

    Hello *****,

     

    I'm sorry to hear you feel this way but it simply is not true. You are referring to the Nitro obd chip which is a knockoff copy product that people have been fooled into  thinking they are the same thing and we refunded you in full 8 days ago on September 2nd. Please check with your card carrier or call or customer service for further assistance at **********. 

    Customer Answer

    Date: 09/12/2022

     I am rejecting this response because:

    None of what they said was true. I am still having to harass them for my money back. Did they serious say the Nitro product that was sent to me was a knock while also saying they gave a refund for the item? If so, looks like they are admitting in an odd way they deal in fraud items. 

Chip Your Car is NOT a BBB Accredited Business.

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