Complaints
This profile includes complaints for Bremer Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to change my number on my account for verification purposes 3 times, only for my request to not go through, they then flagged my account leaving me without any access to my funds. I have been with this bank for several years and am now an out of state customer. I missed work and spent several hours talking to several RUDE associates. I was told multiple times Id receive a call back only to not receive one. They gave me the biggest run around with no actual solution. I am now out **** and they will not take any way to prove I am me without going into a branch. I live over **** miles away, I should not have this problem. I will not stop until I have access to my account and the associates I dealt with are reprimanded ******, ****** and ******. I don't know how a cooperate bank ( yes smaller than most) has zero solution on how to assist a out of state customer. I provided the security number they requested and offered to jump through HOOPS and this is how I am being treated. I also NEVER received an email from fraud or anyone stating my account was on hold to possible fraud. All the purchases I make are similar in size and location. I am a veteran and do have trouble remembering passcodes but this is beyond me and I feel extremely discriminated especially when I am willing to provide any and all proof I am who I say I am. This behavior is absolutely disgusting.
Business Response
Date: 08/02/2023
Bremer Bank is addressing this matter directly with the customer.Customer Answer
Date: 08/03/2023
I am rejecting this response because:
It has been over a week with no phone call to the number I have provided them, no email. NO CONTACT.Business Response
Date: 08/08/2023
Bremer Bank has connected with the customer and consider this matter to be closed.Customer Answer
Date: 08/10/2023
Better Business Bureau:
After having to buy a new device and reinstate a old number I finally was able to get things resolved however I am not satisfied in the effort I had to make to get it done and do not recommend Bremer to any out of state customers. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My employer offers gift cards for 5 years in service. They purchased it from Bremer Bank in the amount of $25. Due to the pandemic, I and all employees, have been working remotely since March, 2020. The gift was placed on my desk which I found recently after they opened the office. Bremer bank's policy is fully disclosed on the card that they will charge for inactivity, but *********** AG website states "********* law generally prohibits the sale of a gift card/gift certificate that has an expiration date or that is subject to any type of service fee (including a dormancy fee)." They drained the card to $1.40, essentially, in my opinion, stealing funds from a non-profit who is trying to reward a long time employee. I don't have documents, but could provide the card number and the transactions are easily discoverable.Business Response
Date: 08/18/2022
To whom it may concern:
The fees that were imposed in this situation comply with all applicable law.
Thank you,
Bremer Bank
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