Complaints

This profile includes complaints for Berger Transfer & Storage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Berger Transfer & Storage, Inc. has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Berger Transfer & Storage, Inc.

  2950 Long Lake Rd Saint Paul, MN 55113-1000

  
• 

  Berger Columbus

  1111 Milepost Dr Columbus, OH 43228-9389

  
• 

  Berger Moving & Storage

  14850 Grand River Rd Fort Worth, TX 76155-2739

  
• 

  Berger Transfer & Storage Inc

  7930 SW Burns Way Ste A Wilsonville, OR 97070-9649

  
• 

  Berger Moving & Storage

  1515 W Fullerton Addison, IL 60101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought the zero deductible insurance for my mothers small condo move. They lost a red living room rug. They said they never moved it because it wasn't on the "list" that I never got to see when they were packing stuff up. The head driver/mover said it was all on his iPad and I would get it later. Bad move. The rug wasn't left behind. We checked after the stuff got to the destination. The company now has pawned me off on some other company or something that denied that there was ever a rug.

  

  Business Response

  Date: 02/14/2025

  We apologize for any frustration this situation caused and truly appreciate the opportunity to make things right. Customer satisfaction and accountability are our top priorities. Were glad we could resolve the issue regarding your missing rug and ensure you were taken care of. Thank you for your patience and for working with uswe value your trust and your business. If you ever need moving services again, were always here to help!

  Customer Answer

  Date: 02/17/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much!

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Berger in July for a move from ******** to *********. They were more than two hours late arriving at our house to start the work. As a result, they took three hours longer than they estimated. We paid them an additional fee to pack the kitchen. The lead guy was unaware they would be packing the kitchen, but it was clearly on our work order. They broke two glasses during packing, and we found broken barware when we unpacked. After they left, we found there were two large kitchen cabinets they didn't pack. We had to find room in our cars for these large pots and pans, and we had no more packing materials. We have asked for a refund of the kitchen packing, however, they are no longer returning our calls or emails.

  

  Business Response

  Date: 10/04/2023

  Hello **************,
  
  We appreciate you bringing your concerns to our attention. We take customer feedback seriously and sincerely apologize for any inconvenience you experienced during your move.
  
  We understand that your move was not as smooth as you anticipated and want to assure you that we are committed to resolving these issues promptly. We have thoroughly reviewed your case based on the provided information and want to express our regret for the delay, miscommunication and breakage that occurred during the packing process.
  
  We acknowledge your request for a refund on the kitchen packing materials and, as a gesture of goodwill, will be issuing a check in the amount of $250.
  
  Once again, we want to express our sincere apologies for the inconveniences you faced during your move. We value your business and your satisfaction is of the utmost importance to us. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

  Customer Answer

  Date: 10/05/2023

  $250 isn't an adequate settlement for the trouble we had with the ******** crew.  This is my fourth out-of-state move, so i'm not new to this process.  Arriving and leaving 2-3 hours late was an inconvenience, however, sending an inexperienced and careless crew to my house is not what I paid for.  
  
  
  

  

  Business Response

  Date: 10/12/2023

  Hello **************,
  
  Your satisfaction is important to us and we regret the service provided did not meet your standards. We understand the importance of a professional and punctual moving experience, and it is disheartening to learn that we fell short of your expectations.
  
  We take these matters seriously and have investigated this issue. Your driver was assigned to handle two small orders on the same day, one of which was yours. Unfortunately the driver chose to load yours second which resulted in a later than expected arrival time.
  
  To demonstrate our commitment, we would like to offer you additional compensation of $500.
  
  Once again, we apologize and appreciate your understanding as we strive to enhance our services.

  Customer Answer

  Date: 10/16/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company for a move from ******* to DC. On December 27th I signed my contract and paid $4,000 online. On December 28th the movers came to get my stuff. They were efficient and polite.Im given a delivery spread of Jan **** both via email correspondences with my moving coordinator, ***********************, and in my contract. A few days out from the spread I reach out to the coordinator, having heard nothing in over a week. Its reiterated that it should be delivered sometime in the spread. The 10th comes and goes. My moving coordinator tells me that it is scheduled to arrive in Virginia (where itll be transferred into DC via *********************************** on the 11th. The next day, ** told itll actually be the 12th. The next day, ** told itll actually be the 16th.The most frustrating thing is that I had to ask, every day, for an update. Only once did the moving coordinator volunteer an update. Jan 16th - today - I call customer service spoke with someone named *******. The representative could not tell me a) where my stuff was in transit b) an ETA for delivery in Virginia or c) what was even causing the delay. She said there were no notes about my transit. So for all I know, they could be anywhere in the US. That is the biggest take away here - this company does NOT track the location of your shipment! They simply cannot tell you where your stuff is. No one at the company can. Dont get me wrong - the staff Ive worked with have been very nice and have tried to do their best, but the system under which this company operates is faulty. Ive now been without my possessions for 19 days, paying rent to live in an empty apartment. The initial sales person, *********************** reassured me up and down my stuff was in good hands, but the actual transit process is anxiety-inducing. If you do use the company, make sure to slip an Air Tag in one of your boxes so you actually know here your stuff is.

  

  Business Response

  Date: 01/23/2023

  Dear ********,
  
  I appreciate you bringing the delay in delivery to our attention.  I certainly want to apologize for the delay in you receiving your household goods at your destination location.  As well apologize for the inconvenience it caused in getting moved into your new location.  I appreciate your compliments to the service providers that performed the moving services.  A couple obstacles lead to the delay in delivering and meeting the delivery spread dates.  The shipment was delayed in getting out of ***** before the holiday and during the transportation to destination.  We recently, as of last week, hired a dispatcher for the ***** location. This person will work with local operations to assure local pick **** not loading direct, are being picked up timely from the dock to meet destination delivery spreads.  In the meantime, I have asked customer service to contact you and give you all the information to file a delay claim.  We will do everything we can to expedite the delay claim.  Please feel free to contact me again anytime.       
  
  ***********************
  General Manager
  Office:************

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 1, 2022 Moved from ******* to ************* Received our 65 ********** totally cracked Want to give us only $459.99 for replacement cost We paid $3,799 for a ********** replacement We bought our ** (the cracked one in 2016, close to $3,000) now the ** is more costly ********************* was the mover hired to transport our belongings Order # is ******

  

  Business Response

  Date: 12/08/2022

  We are sorry for the damage that occurred to the *** We received the claim form which indicated the year, make and model number of the 65 *** This information you provided was used to determine that Best Buy sells that ** for $649.99. It looks like you were paid $459.99, we will issue another check for $190.00 so that you are reimbursed for the current price of the ** based on the same year, make and model.

  Customer Answer

  Date: 12/09/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I thank Berger Allied for the additional $190.00.

  The price we paid for a new TV is a far cry from what we are being compensated. We however, appreciate the additional money.