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Business Profile

Plasma Donation

Octapharma plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,I need to bring a payment issue to the attention of the ************* BBB. I am an active plasma donor at the **************** location. I recently returned from a 54 day deferral due to red blood cell loss, and expected no change in my pricing tier ($60 per donation). After the donation, I was informed that my ***************************************** payment tier back to the original baseline of $35 dollars. Prior history would suggest that I was entitled to a return to my initial $60 pricing pay out. ***** (managing director) at the Octapharma *************, ** location informed me of this policy change after the fact. A reasonable person would expect a pay out of $60 after my plasma contribution on January 29, 2025.I would ask that Octapharma corporate reimburse the $25 dollar difference as I was not notified of this company policy change. I would also suggest that this policy change be posted so others understand the payment structure. Please let me know if you are able to accommodate given the facts above. I hope that we can resolve my concern/open payable quickly.Please feel free to call me.Regards,***** Maroon **************************************************************** ************

    Business Response

    Date: 02/06/2025

    Our donor payments are based on how many times a donor has donated in the past 35 days. This donor, returning from a deferral, had not completed any donations in the past 35 days, which would place them in the payment tier associated with 0 donations in the past 35 days. The payment structure is available at all locations and has been posted at this location since it opened.

    Customer Answer

    Date: 02/11/2025

     I am rejecting this response because:

    Octapharam practice always allowed me to retain the current donation level.   Your policy is inconsistent and concerning how you apply it;  causes even more questions/ concerns.  

    Your statement is false and innacurate about this policy.   I can prove it.   I would like to meet with you to substantiate my points.   Your own internal systems will prove it.

    Please let me know a time to meet at the ************* location.

    Regards,

    ***** Maroon

    ************


Octapharma plasma is NOT a BBB Accredited Business.

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