We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

Upsie Technology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty from UPSIE for my Epson EcoTank Pro ET-***** printer . The price that I paid for the printer was $1066.24. I had an issue with the black ink not printing properly; so I contacted UPSIE and they had me mail the printer out on 9/1/23 to one of their repair facilities They told me that there was no authorized repair facilities in my area. It took until 10/23/23 to find out that my printer was unrepairable and that I was going to get a cash settlement. After calling their support on 10/24/23; I was told that the settlement was only for $459. This is $607.24 less than what I paid for the printer. I was told the difference was that I had to pay for shipping, diagnostics, and all the parts they had to order to attempt to fix my printer. Why do I have to pay for parts that did not fix my printer? It's impossible that this all this cost $607.24.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 11/27/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE MULTIPLE POLICIES WITH UPSIE-WHEN ATTEMPTING TO ADD AN ADDITIONAL ITEM (SINCE AUGUST 2023) I CONTINUE TO GET AN ERROR WARNING THAT THE "PAYMENT PROCESSOR" IS DOWN. I MAILED SEVERAL TIMES WITH LIMITED RESPONSE AND NO EXPLANATION. I HAVE NOT GOTTEN A RETURN PHONE CALL. I DO NOT WANT TO WARRANTIE MY NEW ITEM ELSEWHERE BECAUSE AND KEEP IT SEPARATE FROM MY OTHER ITEMS. IT SHOULD NOT TAKE MONTHS TO "FIX" A PAYMENT PROCESSOR-THEY SEEM TO HAVE NO ISSUE TAKING THJE MONTHLY FEES FOR MY OTHER ITEM

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 11/15/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

    "Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, ""Fortegra"" or ""Centricity"" to find out the backer of your plan and where you will contact them for assistance regarding your claims, should you need to file them. From there, they will direct you to provide any necessary information to resume your claims experience.

    We apologize for any confusion here, and no future billing will occur on your account.

  • Initial Complaint

    Date:10/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about September 18, I filed a claim about my hover vacuum cleaner was not working properly Upsie Plan# UJbclHOl. I recieved a phone call 2 or 3 days later asking what was the probel and than the person stated it was not repaiable and will pay you per the plan amount. I have nevr heard from upsie again. I caleed and left many messages and sent emails , which the reply emails stated will contact you in ***** hours. No contact has ever been made. I can nver speak to a live person beacuse they will not let you.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 11/13/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

     
     

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 5 yr protection plan in October 2022 for my Peloton Bike plus. I recently sold the peloton and have been trying to cancel the protection plan to get a refund. The website says it takes 5 business days once a cancellation has been submitted. Today is day 12 and they have not responded to my request for cancellation. I have also left about 5 voicemails and 6 emails and they have not responded.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' on 10/31/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

     

     
     

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to UPSIE multiple times but their web site and also e-mails, which they did receive. They refuse to respond to my interest on extended warranties for a ****** and New Computer which is still under the factory warranty. I need the price quote for extended warranties on both items.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 10/31/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

     

     
     

    Customer Answer

    Date: 04/13/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9 November I called upsie to have my phone fixed they sent me a label to sent to be repaired. I sent the phone to repaired company they returned the phone two weeks later. The fix the glass but destroyed the phone would no see **** card . I called them they said sent it back I did got it back in week still not fixed. I called again they said send it back I did this time took two weeks got it back now it would read SIM card but no data. I called for the 4th time the said send it back I did they got it on 20 January . On February 12 I got a call from upsie saying not the same phone and unless I gave them proof it was they were not going to do anything. I didnt have the paperwork on the phone after to years told them to send my phone back. Called every week after that to get my phone. Finial on 6 March they sent my phone back still broken. What did they do with the phone from 20 January to 6 March. The. repair company will not respond to email or phone calls.

    Business Response

    Date: 03/31/2023

    ************* - 

    After careful review, our claims partner has determined that the claim must be denied. The reason for this is that the phone that was sent in does not match the phone that the warranty was purchased for.


    I know this is disappointing news, and I apologize for any inconvenience it may cause. However, our claims partner has offered you a concession settlement to fulfill the remainder of your contract. This means that you will receive a check for the remaining balance on your contract. I hope you will accept this offer. It is our way of saying sorry for the inconvenience this has caused you.

    The check was approved on 3/28 and it will be received by you within **** business days via first class mail.

    If you have any questions, please do not hesitate to reach out to us at *****************************


    Thank you for your understanding.

    Sincerely,
    Team Upsie

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a plan for accidental coverage for a ******* tablet. The website indicated that cracked screens would be covered for accidental damage. My daughter was playing with the tablet on the couch, got up briefly, then sat down on the tablet, which is when the damage occurred. I am told that this accidental damage isn't covered. However, I was unaware of the limitations of the coverage when purchasing the item, and believe my claim for accidental damage should be covered.

    Business Response

    Date: 03/07/2023

    Hi **** - 

    Thank you for reaching out to let us know about the denial of your claim. We reached out to our claims partner to get more information and we agree with you that your claim should have been approved. We're currently working on getting your tablet repaired or replaced. 

    Thanks!
    Team Upsie

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company after seeing one of their commercials and they explain their contract to me which seemed pretty straightforward. They explain that their standard contract has a 90-day clause that you can't file for any warranties for the first 90 days unless you provide proof of purchase that can validate your phone is in good working condition. I provided the receipts and I canceled my services with **** because I was paying triple the price that I was going to be paying for the new service. I cracked my screen and contacted them for warranty on the 1st of January and they told me I don't have a warranty yet. I explained both what I was told over the phone and what they had on their website and the gentleman told me I was wrong. It's absolutely either a fraudulent company or they have fraudulent business practices.

    Business Response

    Date: 01/11/2023

    Hi ******** - 

    Thank you for choosing Upsie to protect your phones. We looked up the email and phone number attached to your account and did not find any interactions with our customer support team. Please let us know what phone number you called from or email you wrote to us with so we can review what was said to you before you purchased the plan. We do have record of you calling into claims on 1/2/23, 8 days after you made the warranty purchase, to make a claim where that was denied because your phone was purchased more than 30 days ago. 

    We are not able to protect already broken devices and to avoid insurance fraud we set up the 90 day waiting period to make a claim. We do waive that waiting period for customers who've purchased their phone in the last 30 days and provide their receipt to show the proof of purchase. We list that on our website and that is what our customer service agents say to our customers as well - see attached. 

    If you would like to keep coverage on this phone, Warranty ID: ******** - "Dakota's Phone", please fix the device and send us proof of repair as you will not be able to file any claims in the future until this is fixed. If you want to cancel this warranty, please do so before 1/24/22 to receive a full refund and avoid being charged for the next billing cycle. If you have any further questions please reach out to our customer support team (email: ***************************** or call: **************, Mon-Fri - 9AM-4PM CST).

    Thanks!

    Team Upsie

     

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim on a phone that malfunctioned. Went through the proper channels that upsie requested( took phone to authorized repair facility) its been almost 2months and they keep telling me they are waiting to give me a payment for the replacement of my unrepairable phone?Is there some way to get this claim finished in a timely manner?

    Business Response

    Date: 12/27/2022

    Hi ***** - 

    Thank you so much for your patience, were so sorry our claims partner did not process your reimbursement in a timely manner. We checked with them and they submitted the cash settlement via Zelle. Please let us know if you have any further questions or need any additional assistance (email: *****************************)

    Thanks!
    Team Upsie

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a labtop accidental coverage .. Screen is not functioning properly ... I clearly asked customer service before purchasing the warranty that i have a 5 year old and incase he accidently breaks my laptop will it be covered . They said tvs are not cover but your laptop and tablet will be ... I called customer service yesterday and they said they could not find my warrantly .. When i finally called today they are saying that since it was a mischivious act by son they will not pay for fixing my lap top... I dont understand if the labtop that broke is an accident how am i suppose to control the type of accident .. It just does not make sense .. I am asking for money to repair my labtop..

    Business Response

    Date: 12/23/2022

    Hi **************** - 

    Thanks so much for contacting out team to give more information regarding the claim that was denied. Our team reached out on 12/19, with next steps to get your laptop repaired, please reach out to ****************************** if you have any questions or cannot locate the email with next steps, so that we can resend it. 

    Thanks!
    Team Upsie

Upsie Technology, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.