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Business Profile

Motorcycle Dealers

Cities Edge Motorsports
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged me for work on my brand new ATV when it shouldve been covered under warranty. The service department was very rude and the service department manager walked away from me when I was talking to him arctic cat told me the repair was covered under warranty so I spoke with the owner. They said they were going to pay me back after they figured it all out they never did, and no more communication from them at all

    Business Response

    Date: 06/18/2024

    Our records indicate that on three separate occasions we attempted to address our customers' concerns.  Work was conducted under warranty at no charge to customer.  This was accomplished due to the goodwill of our dealership with the manufacturer.   Subsequent issues (battery drained) were investigated and determined to be a result of leaving the key in accessory mode, which maintains a drain on the battery.  The vehicle used by our customer is similar to most other vehicles in that if the ignition switch is left in the accessory mode, the battery will be depleted and will eventually fail.  Unfortunately, it falls to the owner to ensure the switch is properly turned off when the vehicle is not in use.  We are not in a position to repair or replace equipment that is damaged in such a manner and it seems unreasonable to make such a request.  Similarly, the manufacturer is unwilling to replace a battery that fails under such conditions.  Apart from this issue, we are not aware of any deficiences in our diagnosis of the issue.  If we are wrong, we are ready to address any further issues directly with our customer.

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