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Wasserstein

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wasserstein's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      During the month of June 2024 I ordered a Wasserstein solar charger for my Ring doorbell. Paid $35.00. When it arrived at opening the envelope the box containing the Wasserstein doorbell was completely open. And at taking the solar panel out of the box it appeared to have been used already. There was no silicone or wrapping of any kind on the box or the solar charger. Nothing to prevent the solar charger from being scratched or damaged. The solar charger was haphazardly put in the box, which was not closed.I put the solar charger up that day to let the sun charge it. This particular week it was in the 90s and extremely sunny.The following day put ring doorbell on and noted the battery is at 80%. Over the weekend kept checking the battery level. The ring app told me the solar panel was hooked up and charging the ring doorbell, however the battery kept diminishing going down to 78%. Wrote email to the Wasserstein company explaining this. No reply. It wasn't until my third email that ***** wrote back. She asked for some info which I provided. The solar charger had been up for several days now and it did not charge the ring doorbell. Even after a week it has not charged the ring doorbell. I asked repeatedly for an address to return the solar panel to, and she would not provide one. We have gone back and forth with her asking for a variety of things. Her last email said she is sending this to eternal **** for more evaluation. I believe they sent me a used solar panel. And that this solar panel is broken. I wwanta full refund to the original Mastercard.Reference WAS#***** was the number given by Wasserstein

      Business Response

      Date: 06/25/2024

      We are writing in response to BBB Consumer Complaint #******** regarding customer's experience with our product, the Wasserstein Solar Charger for Ring Video Doorbell (2nd Gen).


      We understand the frustration and inconvenience you have encountered due to the issues with our product. Please accept our sincere apologies for any inconvenience caused.


      We are pleased to inform you that a refund has been processed and has been credited to the customer's account,


      As a company dedicated to providing exceptional customer service, we deeply regret any disappointment this situation may have caused. We are committed to continually improving both our products and services.


      If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.


      Thank you for your ongoing support and understanding.

      Customer Answer

      Date: 06/25/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The wired transmitter was defective. I used all new wire and transformer, video doorbell works fine but this product didn't work at all. I have emailed them 3 or 4 times with no responce.Would like a refund or new wired transmitter.

      Business Response

      Date: 03/18/2024

      I hope this email finds you well. We are writing in regards to BBB Consumer Complaint #********. Please know that our customer's satisfaction is of the utmost importance to us, and we deeply regret that the product did not meet her expectations.


      At Wasserstein, we take pride in ensuring the quality of our products through rigorous checks before shipping. Regrettably, it seems that our usual high standards were not met in this instance, and for that, we apologize.


      To address this issue promptly, we have taken the initiative to send our customer a replacement for the faulty item. Our dedicated team is committed to making amends and ensuring her complete satisfaction.


      Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

    Wasserstein is NOT a BBB Accredited Business.

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