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National Cellular Directory
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a payment od $29.99 on my cash app that was never authorized buy me

    Business Response

    Date: 11/27/2023

    Hi ********,

    All charges were in fact authorized by you when you agreed to the terms and conditions when making the original purchase.

    Services have been rendered to you each and every month.

    Also stated in the terms is that all sales are final with no refunds.

    With that being said, we have honored a one-time courtesy refund.

    We have refunded your order of $29.99 so you should see the refund on your statement within the next 10 days.

    We also canceled your service as requested.

    Regards,
    Customer Service
    **********************
    **************
    **********************************
    www.nationalcellulardirectory.com

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered one # to look up .99 Because I did not respond ,I received the National Directory fee of ***** mo. i'm 84 in assisted living now since the initial contact .No use for any Directory ,nor did I volunteer for receiving anything. Serk refund for 2 mos. of $*****/ea.

    Business Response

    Date: 04/24/2023

    All charges were in fact authorized by this customer when this customer agreed to the terms and conditions when making the original purchase.

    Services have been rendered to this customer each and every month.

    Also stated in the terms is that all sales are final with no refunds.

    With that being said, we have honored a one-time courtesy refund.

    We have refunded this customers two (2) orders of $29.99 each ($59.98 total) so this customer should see the refunds on their statement within the next 10 days.

    We also canceled this customers services so they are not billed in the future for this order.

    Regards,
    Customer Service
    **********************
    **************
    **********************************
    www.nationalcellulardirectory.com

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/17/2023 surprise on bank account balance, I tried 99cent 1 time lookup found nothing. I then called to cancel so wouldn't be charged anymore and it wasn't canceled apparently. Would just appreciate refund, cancelation of account and then I will be very grateful for the assistance.

    Business Response

    Date: 02/21/2023

    Hi ******,

    All charges were in fact authorized by you when you agreed to the terms and conditions when making the original purchase.

    Services have been rendered to you each and every month.

    Also stated in the terms is that all sales are final with no refunds.

    With that being said, we have honored a one-time courtesy refund.

    We have refunded your order of $29.99 so you should see the refund on your statement within the next 10 days.

    We also canceled your service as requested.

    Regards,
    Customer Service
    **********************
    **************
    **********************************
    www.nationalcellulardirectory.com

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** after the initial **** i paid a week ago. I agreed to the **** i spent but not the *****. I thought i was making a one time purchase and no where did i see that id be locked into a subscription and be charged ***** after one week. it sent to my email but i didnt think to looks there. it shouldve told me about this when i made the **** purchase on the actual website rather than sending it to my email. this is ridiculous.

    Business Response

    Date: 11/28/2022

    All charges were in fact authorized by this customer when this customer agreed to the terms and conditions when making the original purchase.

    Services have been rendered to this customer each and every month.

    Also stated in the terms is that all sales are final with no refunds.

    With that being said, we have honored a one-time courtesy refund.

    We have refunded this customers order of $29.99 so they should see the refund on their statement within the next 10 days.

    We also canceled this customers service as requested.

    Regards,
    Customer Service
    **********************
    **************
    **********************************
    www.nationalcellulardirectory.com

  • Initial Complaint

    Date:08/31/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/26/22 7/19/22 both for $19.99

    Business Response

    Date: 08/31/2022

    All charges were in fact authorized by this customer when this customer agreed to the terms and conditions when making the original purchase.

    Services have been rendered to this customer each and every month.

    Also stated in the terms is that all sales are final with no refunds.

    With that being said, we have honored a one-time courtesy refund.

    We have refunded this customers two (2) orders of $19.99 each ($39.98 total) so this customer should see the refunds on their statement within the next 10 days.

    We also canceled this customers service as requested.

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