Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16th at 12:41 DealDash's time (about 35 minutes ago,) DealDash took ***** USD from my account without asking me anything. I did not give my consent for them to take any money out of my account. Order Number ********* I didn't give them consent to do this, didn't want that many bids. Now I don't want any bids at all. I am seeking a full refund.

  

  Business Response

  Date: 06/19/2025

  Hi,

   

  Thank you for your message and we apologize for any inconvenience here.

  Signing up to DealDash is completely free, and all purchases are optional.  In this instance we can see a purchase for bids, which are required to purchase before participating in DealDash auctions.

  We have refunded this transaction, and emailed the details of the refund to you directly.

  If you have any further questions or concerns please let us know, and we will  be happy to assist further.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** stole $30.80 from my checking account. The site told me to open a ticket BUT THE *** OPTION IS TOPLACE 500BIDS for $50 rewards OR X OUT Daily Challenge 06/06/2025 Place 500 bids in **************** category auctions to get a reward of 50 bids.*******************************************************,????????????????????????Thieves ??DealDash?? my problem is...i didnt do any deal with @DEALDASH but @DEALDASH HOOKED ME FOR A $30.80 and when i tried to contact dealdash. My only choice is Daily Challenge 06/06/2025 Place 500 bids in **************** category auctions to get a reward of 50 bids.OK i contacted bank but have to wait until @dealdash purloins and stashes away my $30.80 In everything i use caution ?? ?? and still get taken ??AMAZING ????????Thieves ??DealDash?? my problem is...i didnt do any deal with @DEALDASH but @DEALDASH HOOKED ME FOR A $30.80 and when i tried to contact dealdash. My only choice is Daily Challenge 06/06/2025 Place 500 bids in **************** category auctions to get a reward of 50 bids.OK i contacted bank but have to wait until @dealdash purloins and stashes away my $30.80 In everything i use caution ?? ?? and still get taken ??AMAZING ????????

  

  Business Response

  Date: 06/10/2025

  Hi *****,
  
  Thanks for getting in touch with us.
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Refund Transaction ID: **********************
  Refund Date: 2025-06-06 16:57:28 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website.
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DealDash never mentioned a charge would be placed on my credit card $36 was charged without my knowledge.

  

  Business Response

  Date: 05/19/2025

  Hello,

   

  Thank you for reaching out and we apologize for any inconvenience or confusion regarding this charge and how DealDash works.

  It is free to sign up to DealDash but to bid in the auctions one must purchase bids.  However, this is an optional purchase, and something that DealDash never bills automatically.

  I have taken a look into this situation and can see that our Support Team has issued you a full refund on May 16th.  I have also emailed you the refund confirmation again to the email address we have on file for you, and please let us know if we can assiast further with this matter.

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2025 at 9pm, Deal Dash went into my account to make a purchase I never gave consent for. Deal Dash took $42 from my account. I soon deactivated the app, even though I did not purchase anything while it was activated.

  

  Business Response

  Date: 05/13/2025

  Hi,

  Thank you for bringing this matter to our attention.

  All purchases on DealDash are completely optional, and we are sorry for any confusion or inconvenience regarding how DealDash works.

  We have refunded the two transactions found under your DealDash account, and we emailed you receipts of the refunds + additional information regarding how DealDash works.

  If you have any questions, feel free to reply to the email and our Support Team will be glad to assist further.  The general processing time for most banks to complete the refund process is within 3 to 5 business days, and they will do so automatically.

  We hope that this is sufficient to resolve this complaint to your satisfaction and let us know if we can assist further.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have one a few auctions with Deal Dash, and a matter of fact I just won one as I was bidding on a secondary item which was a mouse. I had plenty of bids in my automatic bid box and all of a sudden it disappeared, and the item was given to someone else. I still have points in my big box that I could bid with and for some reason it stopped bidding for me and gave the mouse to someone else. I feel like that was wrong and kinda feel cheated.

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out and we are sorry to hear about this issue.

  Our Customer Support Team will be happy to assist you and they are the best resource for assistsnce.  They can be reached via phone *************) or email ********************************** and also via live chat through the DealDash app or website, and they are available 24/7.

  You can let them know what auction you were bidding in when this ocurred and they will make sure to assist as needed to resolve this for you.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025 DealDash charged me $30.80 for something I had not asked for. Id like them to reverse these charges.

  

  Business Response

  Date: 04/14/2025

  Hi *****,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should see the refund in your account statement within 3-5 business days. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Credit card purchase refunded:
  Refund Transaction ID: **********************
  Refund Date: 2025-04-14 04:11:24 Pacific Time
  Refund Amount: ***** USD
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). 
  
  Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  You can reach us through any of the following contact channels:
  Phone: **************
  Email: ********************************************************
  Live chat: Just click on the "Chat" button on the "Contact Support" section of our website
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

  Customer Answer

  Date: 04/14/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked me to connect my credit debit card so I could pay for any auctions won but did not say it was charging me any money. I would have declined payment if given the information and asked to approve the charge had it given me the option. There was nothing on the page about buying anything. Also a company not trying to scam you would have actually showed you what you were purchasing and explaining the amount of purchase, there was nothing that came up and no explanation, as soon as you create an account, your automatically changed without explanation.

  

  Business Response

  Date: 04/03/2025

  Hi ********,
  
  Thanks for getting in touch with us. 
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us. To make this right, we have processed a reversal for this transaction, so the charge has been voided and cancelled on our end. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your reversal details:
  Reversal Transaction ID: **********************
  Reversal Date: 2025-03-30 15:44:38 Pacific Time
  Reversal Amount: ***** USD
  
  Because it was a reversal, there is no deposit into your account - rather, the original pending charge should disappear. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days. 
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). 
  
  Additionally, as a gesture of goodwill, we have credited the remaining bids from your purchase to your account for free. Feel free to use these bids to participate in our auctions without any interference with your refund.
  
  We encourage you to check out our "How It Works" section for a better understanding of DealDash auctions. 
  
  If you have any further questions, our dedicated support team is available 24/7 and they're always happy to help!
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.
  
  Best Regards,
  DealDash

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked me to connect my ****** so I could pay for any auctions won but did not say it was charging me any money. I would have declined payment had it given me the option. There was nothing on the page about buying anything.

  

  Business Response

  Date: 03/25/2025

  Hello,
  
  Thanks for getting in touch with us!
  
  We're really sorry for any confusion that may have come up when you registered with us. We want you to know that your satisfaction means the world to us, so to make it right, we have processed a refund for this transaction. You should have received a refund confirmation from ****** to the e-mail address associated with the ****** purchase. Please note that this may take a few days to clear. Rest assured, there are no recurring payments or subscriptions on DealDash.
  
  Here are your refund details:
  
  Refund Transaction ID: ********
  Refund Date: 2025-03-22 16:04:51 Pacific Time
  Refund Amount: ***** USD  
  
  We sincerely apologize as it seems that there may have been a misunderstanding about the pay-to-participate system that DealDash operates with. When you entered your payment details, it appears that you may not have been aware that you were also purchasing bids for your account balance (purchased bids are used in our auctions on DealDash). It seems that since your initial purchase you have deleted your account, but if you ever would like to give us another try, please do not hesitate to reach out!
  
  Phone: ************
  Email: ********************************************************
  Live chat:  Just click on the "Chat" button on the "Contact Support" section of our website
  
  Thanks a million for choosing DealDash! We really appreciate your support, and we're excited to serve you again in the future.

  Customer Answer

  Date: 03/25/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/25 I signed up for a deal dash account and my card was immediately charged $30.80. This was done without my knowledge nor my consent. I demand a refund of the $30.80 and the deletion of my deal dash account.

  

  Business Response

  Date: 03/19/2025

  Hello,

  Thank you for bringing this to our attention.  All purchases on DealDash are optional, and it is free to create an account.  To participate in the auctions, one must enter payment information and purchase bids, but this is no required.

  With that said, we are very sorry for any inconvenience here, and we have issued a full refund of your $30.80 purchase.  ********* will complete the refund automatically for you in the comining business days, crediting the refund back to the same card used for purchase.

  We have also closed your DealDash account as you requested.

  We hope that this is sufficient to reoslve this complaint, and have a nice day.

  Customer Answer

  Date: 04/30/2025

  I had previously reported this issue to the BBB. The company said they credited my account for the $30.80 they charged to my account on 3/14/25 without my consent. Unfortunately, I just received my credit card statement and they have never credited my account. The ** number of my original complaint is ********. I want them to credit my account as they had said they would and verify that they have indeed closed my DealDash account.

  

  Business Response

  Date: 04/30/2025

  Hello,

   

  Thank you for following up on this situation and we apologize for the delay.

  We can confirm that the refund has now been processed and your bank/card provider will complete it automatically in the coming business days.

  We have emailed you the refund confirmation details directly, and please let us know if you have any additional questions or concerns.

   

   

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for DealDash and they asked for credit card information in which I submitted to them. My card was charged $30.80 for something that I did not buy. I submitted a couple of bids, but didnt win anything. Therefore, I would like my money refunded.

  

  Business Response

  Date: 03/14/2025

  Thank you for reaching out and letting us know about this refund request.

  A customer's first bidpack purchase is covered per our refund guarantee, and is fully refundable.

  We have located this customer's $30.80 purchase and issued a full refund back to the same card used for purchase.

  The normal processing time for banks to complete the refund is around 3 business days, if not sooner.

  If there are any further questions or concerns please let us know and we hope this refund will be sufficient to resolve this complaint.