Complaints

This profile includes complaints for DealDash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  
• 

  DealDash, Inc.

  2042 Wooddale Dr Ste 250 Woodbury, MN 55125-4421

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw this site advertised and thought it was like a regular auction site. Unlike auction sites, you have to buy bids to bid on anything and it takes a LOT of bids (and time) to win any items. With pages and pages of auctions listed, you can only choose from a few at a time (like **** auctions, not pages) because most are "locked out" or "no new bidders" and THOSE that are available are either random junk, gift cards or bid packages. On top of that, the "buy now" prices are hilarious! ($55 for a $25 ******* gift card) I see no use for this site if you're looking for anything specific. I can't imagine how long it would take to win anything of real value on that site and I don't see how you could possibly win anything that's a "deal" on DealDash after the cost of bids you lost on top of the end price.It'd be nice to be able to explore the site before they charge you for a bid package when you sign up. I've asked for a refund. We'll see.

  

  Business Response

  Date: 09/26/2022

  Hello,
  
  Thank you for your message and i'm sorry to hear DealDash is not for you.
  
  I can see our support team has already issued a refund for your first purchase as per our 100% money-back guarantee. From here it depends on the processing speed of your bank. As soon as they update their records, the pending transaction you see now will clear off. Normally, they do this multiple times a day but can vary from bank to bank and may take up to 3-5 business days. So this should have been completed by now.
   
  Reversal Transaction ID: **********************
  Reversal Date: 2022-09-18 12:32:47 Pacific Time
  Reversal Amount: ***** USD
  
  DealDash operates on a pay-to-play basis, so you need to purchase bids in advance to load up your account balance. Each bid you place uses up one of the bids from your balance, and increases the price of the auction by 1, while setting the auction timer then back to a full nine seconds. It's in this small window that someone else must decide if they will place a bid to outbid you. Auctions go on as long as the bidding continues, but if no new bids are placed and you are the final bidder in the auction, you win the auction at the final sale price!
  
  In regards tot he no new bidders feature, The No New Bidders feature limits the number of people who can participate in an auction. You will know when an auction has reached this limit because it will have a yellow or red NO NEW BIDDERS banner shown across the product image. This is not referring to new customers, but simply means that no one can enter the auction, only people who have placed a bid in the auction before the cutoff. This should help increase the chances of winning. 

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today (Sep 5) I was charged $72.60 for no reason. I have not bought anything on Deal Dash whether that was an auction-able product or more bids. This charge took place around 4 P.M. I hope to see a full refund since I didnt buy anything so there was no reason for the charge. Thanks.

  

  Business Response

  Date: 09/09/2022

  Hello,
  
  Thank you for contacting us and Im sorry for any confusion. The ***** USD charge was for 600 bids purchased in advance to use in the DealDash auctions. These bids have been credited to your account balance and when you place a bid, these are the ones used in the auctions.
  
  I see that you havent yet used all of the bids in your account. Did you know that we hold one of the highest winning percentages in the industry and we have a Second Chance Guarantee? If you decide to give DealDash a try and dont win an auction with your first bid pack, *********** the bids back to your account free for a second chance.
  
  We also have a 100% Money-Back Guarantee on your first Bid Pack purchase. If youre not satisfied with your DealDash shopping experience, well be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won.
  
  Giving DealDash a try is risk free! In line with that guarantee, I have now issued a refund for this transaction, please see the details below:
  
  Refund Transaction ID: **********************
  Refund Date: 2022-09-09 03:42:26 Pacific Time
  Refund Amount: ***** USD

  Please feel free to reach back out and let us know if there's anything else you need.
  
  We are always happy to help!

   

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lots wrong with this company. From a gambling ring to false/ misleading advertising, to outright scam & possibly something fishy going on with bids.Firstly, this is gambling NOT an AUCTION site. I realized this after making bids, winning, and losing them. They are "auctioning" off X # of bids. You can buy bids for twelve cents each . So 600 bids would cost you $72. They advertise on the site that 600 bids are BUY NOW at $340 vs $72. If you are lucky enough to win one, whether it's 100 or ****, even on your receipt it says you SAVED x # of dollars when in fact you didn't save anything. You are actually gambling the twelve cents away whether you win or lose which is not disclosed - even in their video it's lightly insinuated. But definitely not clear. So once you are bidding twelve cents a bid for 600 bids actually worth $72... You and everyone else reach a certain point to where you have to minimize your gambling loss once you realize what's going on. So if you bid 500 (12 cent bids) for 600 bids, you are paying $60. But if you lose, you are losing $60 so at that point it's better to try to bid higher so your loss is closer to 0 or break even.. I went up to 750 on a 650 bid card bc losing $20 was better than losing $72+. As an example, plus you pay the cash price that has accrued so you are paying twelve cents x #I thought if you win the bid you get your bids back. nothing is explained and you learn by trial and error - involved in a ****** that your weren't fully aware of..Some auctions end if your booked bids run out. So it is geared so you book lots of initial bids (or lose them like I did before realizing that you must pad the coffers ) or if you aren't paying attention and the booked bids deplete, you lose everything you've played. Rules allowed bid per User vs household so both ********** were bidding. We were removed /.unable to bid after he complained on another issue. And said associated accounts so I lost ******** saw booked bids vanishing.

  

  Business Response

  Date: 08/22/2022

  Hello,

  Thank you for reaching out to us. 
  
  Im sorry to hear that you are having second thoughts about participating in the auctions after having a poor experience on DealDash.
  
  DealDash has a 100% Money-Back Guarantee on your first Bid Pack purchase, and a Second Chance Guarantee. If you try us out and don't win an auction with your first bid pack, we'll return the bids back to your account free for a second chance at winning a great deal.
  
  If you're still not satisfied with your DealDash shopping experience, we'll be happy to refund your first Bid Pack purchase (within 90 days of purchase), no questions asked. You can even keep the bids in your account and items you may have won. This makes giving DealDash a try is risk-free. I can see that since you filed your complaint with the BBB, you also reached out to our support team who has already issued a full refund for your account which probably has already posted on your account, but can take up to 5 business days.
  
  Thanks for giving us a try and I hope you'll have a wonderful week.

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Was charged $72.00 tonight and i want a refund. I did not know i was paying for. I cant afford to give you $72.00.I was charged while I signed in and while I put in my card information.

  

  Business Response

  Date: 08/06/2022

  Hello,

   

  We have located this customer's profile and can confirm that they requested a refund from our **************** Team on August 2nd.  The refund was processed instantly on our side and from the refund date, most banks complete the process within 3 to 5 business days, if not sooner.

   

  Here is the refund confirmation for this customer:

   

  Reversal Transaction ID: **********************
  Reversal Date: 2022-08-02 03:36:23 Pacific Time
  Reversal Amount: ***** USD

   

  Moreover, the purchase of $72 was for online credits (bids) which the customer received and used to win 4 items, which are being sent to the customer's address.

   

  We hope that the full refund of the $72, plus the items the customer won and will receive (even though being refunded) will close this complaint in a positive light.