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Business Profile

Propane

Lakes Gas Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

This profile includes complaints for Lakes Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lakes Gas Company has 53 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were notified that Lakes Gas was purchasing ****** Propane in the mail a few months ago. Last week we received a letter stating how we could purchase propane for the year. We never had a contract with ****** and just purchased propane from them as needed. This week we received a statement in the mail for a tank rental fee from Lakes Gas. We were never informed there would be any fees with either of the two mailings we had received. When I called Lakes Gas and informed them we never paid ****** propane anything in the past, they told me that ****** didn't charge a fee, but that ****'s Gas does and that they now own our tank since they purchased the company and we have to pay the rental fee for last year. Lakes Gas didn't even own the business that long. I flat out asked so I am being charged a rental fee for a tank for last year when you didn't even own the company and the lady confirmed that was correct. I will not be paying this fee that we were never informed of being charged for a time they never even owned the company. This is just wrong, and I know many other people that are switching for fees they weren't notified they would be charged. We will be getting a tank from another company and they can come get the tank. I do not feel we should be responsible for this rental fee.

    • Initial Complaint

      Date:11/15/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called about a contract for gas. We usually use 250 Gallons per year. They would only give us a contract for 500 gallons per year, at a cost over .50 cents per gallon more than a competitor. We therefore changed suppliers. The new supplier installed their tank and set the Lakes Gas tank aside. I called Lakes Gas to remove their tank. It has been over 6 weeks since I first called, and called several times since, and the tank is still here.

    • Initial Complaint

      Date:08/10/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lakes Gas owner is horrible! The company fabricated a contract by deleting parts of it and ignoring the org. They have also ignored any communication attempts I've made not to mention the 2 responses I did get from the owner (1. ignoring the fact that they had a fake contract 2. refusing to fill through winter) was rude and inhumane. We are finally able to leave this horrible company and they need to come take their tank. I have tried to reach out but get hung up on when i call and they seem to have blocked my messages so I cant even get them to take their equipment away. I would like them to come get their tank . I pay for a annual rental of their tank so I would also like a refund to be mailed to me . This is the WORST company. I know several other people leaving them because of the SAME issue. New neighbors have been warned to. Its sad to see such horrible business during these hard times.

    Lakes Gas Company is NOT a BBB Accredited Business.

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