Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/11/2024, I met with *********** to purchase a car. The cars online price was $18355. I look at my contract later that same day. the price was change to $19,656. I emailed ***** several times to no avail.

  

  Business Response

  Date: 01/07/2025

  Since receiving the complaint, we have attempted to reach this consumer via telephone multiple times in an effort to resolve this matter:

  12/20 @  approx 9:30 a.m

  12/20 @ approx 1:00 p.m..

  12/23 @ approx 11:00 a.m.

  12/23 @ approx 5:30 p.m.

  12.27 @ approx 2:00 p.m.

  12/30 @ approx 10:00 a.m.

  12/31 @ approx 1:00 p.m.

  We encourage the consumer to contact the Pre-Owned Manager, *** *******, at ************ so we may assist.  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 01/14/2025

  I called the number that *** called me from and got the operator. My voice wasnt clear so she didn't understand what I was saying. ***** did call several times after I filed the complaint but before that I filed, he would not respond. I still don't know why I was over charged.

  

  Business Response

  Date: 01/17/2025

  Status update:  As of this date, we have made telephone contact with consumer and have scheduled an in-person meeting for Thursday, January 24th to review the specifics of her transaction.

  Customer Answer

  Date: 01/21/2025

  I have and appointment with the business on 1/24/25. After that date, I will update on if the case needs to go further or is resolved.

  Customer Answer

  Date: 01/25/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 Nissan Rouge Hankook tire quality. I purchased a brand new 2023 Nissan rouge over 2-3 years ago and my vehicle only has ****** miles on it and the tire tread is measured to under 5/32nds. I was told at the dealership that I needed to contact Nissan ************* and provide the documentation I had to backup my claim (tire rotation was done at every appointment according to the manual). Nissan customer care directed me to ******* directly. Hankook is stating that they will not cover original equipment. So I called the nissan service advisors back and asked "what do you do in this situation because I know I am not the first ****** to have this issue" and they came back after speaking with the advisor lead, that there was nothing they can do and unfortunately the DynaPro HP2s are "soft compound" and this can happen... even though on Hankooks website for these specific tires, it states ****** treadwear warranty. No one was to help or do anything about providing horrible quality materials on new Nissan vehicles, which is absurd. I had a ******* FWD and the tires lastest 60k miles. How are you going to tell me that a Nissan AWD can wear easily? ****** miles to wear that fast is unheard of and I am not the only one that has had this issue. This makes me never want to buy a Nissan again or recommend anyone to a Nissan vehicle. Ironic because my spouse is on the **** for a new car. Cant say I will recommend Nissan.

  

  Business Response

  Date: 12/13/2024

  We have been in contact with consumer to discuss her concern.   We explained that Bommarito Nissan Ballwin is the authorized retailer of the vehicle and that we provide service under the manufacturer's warranty.  Since tires are considered a maintenance item, we recommended that the consumer contact Nissan ************* directly to open a case for further consideration.  Nissan directed consumer to the tire manufacturer, Hanook.  Hanook also declined assistance.

  While it is unfortunate that both declined to assist her, Bommarito Nissan Ballwin, as a goodwill gesture, has offered the consumer a $250 credit toward the purchase of a new set of tires of her choice.  We request the consumer contact our Service Manager, **** ****** at ************ if she would like to proceed.

  Please note:  With ****** miles on the Nissan Rouge and tire tread at 5/32, they are not half worn yet - this would be 4/32 as they originally come with 8/32. 

  Customer Answer

  Date: 12/16/2024

  Complaint: 22629741
  
  I have reviewed the business' response and am rejecting it because:

  The National average starting tire tread depth should start between 10/32 to 11/32nd. This goes to show that Nissan is providing brand new vehicles with tires that are under the national average. Also, my tire tread is now at 2-3/32nds. Bommaritto is trying to tell me thats completely safe to drive on, yet every other car, tire, person I have consulted (many) have said that is not safe to drive on. While I appreciate the good will $250 (free alignment and mounting) is not enough give the poor customer service which has lead up to this point, and also discussed with ****. I could also go to ***** and it would be way cheaper for the two of those items anyway. 

  
  
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/19/2024

  We are sorry that you do not accept our response. The fact and absolute truth is that OEM tires are not covered by vehicle manufacturers.  Most all tire manufacturers also do not warranty tires that come OEM from a car factory. This is not in our or any dealership's control.If you review the warranty information that came with your vehicle, it will tell you that tires are excluded from the vehicle warranty.
  
  Your Hankook Dynapro HP2 tires come new with 8/32 of tread (size 235/60R18 103H). This is available to see on the ******* website for you to verify. Again, this has nothing to do with Nissan or the dealership. We have gone above and beyond offering the goodwill alignment/mount and balance,but we unfortunately are not able to warranty tires that have no warranty on them.

  Regardless of what you decide to do and where you buy new tires, we do wish you the very best.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Bommarito customer since 2004. On March 28th, I took my car to the dealership for regular maintenance and also asked them about a technical service bulletin (***) regarding the convertible top operation. While discussing the *** with *************************, one of their employees backed another customer's car into the front of my car and did not even stop to check for any damage. He just drove away like a hit and run. I guess this happens a lot there as **** acted like it was not a big deal. When I mentioned that it was actually not okay for the employee to just leave the scene like that, ******************* acted like I was overreacting. After checking out the car for any damage, we resumed talking about the *** and **** informed me that they would diagnose the car and get a price for the repair per the ***. After the services were completed, another service advisor said that I do not owe anything for the services provided due to the earlier accident. I checked the invoice and saw the entry for the *** as promised and left the dealership.in May, I contacted Nissan Consumer affairs to find out if they would cover the cost of the *** repair under extended warranty. The assigned case manager informed me that she discussed the request with Bommarito Nissan service manager, *********************, who told her that there was no diagnostic was done on March 28th because I refused to pay the diagnostic fee. I told her that I was never asked to pay such a fee and provided her with the dealership invoice with the relevant entry. She basically said the invoice was not sufficient and insisted on a new diagnostic before she reviews my case.I reached out to ************************* and ********************* for their help with the matter. **** left me a voicemail saying he gave everything they need to make a decision. I asked him if he said anything about me not paying a diagnostic fee on last Friday and have not heard from him. Last I checked, Nissan corporate case status still requiring a diagnostic.

  

  Business Response

  Date: 07/08/2024

  We have been in communication with the consumer and advised that goodwill was declined by Nissan ************* based on the age and mileage of his vehicle (vehicle is a 2012 model).  We explained that since there was an existing bulletin outlining his concern, a diagnostic for further verification was not required and had no bearing on Nissan's final decision.  Note - we did appeal Nissan's decision on consumer's behalf, but we were denied any assistance a second time.  Further, although Nissan ************* can seek dealership input, the decision of goodwill assistance remains the sole decision of Nissan, not the dealership.  We apologized to consumer as we know this was not the outcome he had hoped for and offered a 20% goodwill discount if he chose to move forward with the repair.  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 07/08/2024

  Complaint: 21835242
  
  I am rejecting this response because:
  
  As I mentioned in my complaint, I am asking Bommarito Nissan to investigate who told the Nissan case manager that a diagnostic was not done on my vehicle due to my refusal of diagnostic fee. This is not true and it negatively effected my case. The Nissan case manager informed me of this on May 22nd and refused to review my case until a diagnostic was done. I would appreciate if Bommarito Nissan finds out who communicated with the case manager on or before May 22nd. 
  
  Sincerely,
  
  ***** Sezen

  

  Business Response

  Date: 07/23/2024

  We have reached out to the consumer again regarding this matter.  As a one time gesture of goodwill, we will repair his convertible top at no charge to him. Thank you for bringing this to our attention.    

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you so much for your help with this.
  Sincerely,
  
  ***** Sezen

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Nissan Armada in 2018 from Bommarito Nissan in Ballwin. Along with the purchase, I also purchased a Nissan Security Plus ******** Warranty in the amount of $3846.00. When I traded my Armada in for a new car in April 2023, I gathered my paperwork and went to the dealership to apply for a refund of the extended warranty as it was not used at all. I met with ********************* in the finance **** and he gave me the form to fill out. I gathered the necessary information and emailed him the form. I received an email back requesting more information which I obtained and returned the info via email in May and was informed it would ***********-8 weeks to receive a check. After several calls and messages to the finance **** to find out the status after 8 weeks, I went to the dealership on Aug 28th and met with *********************** to find out the status of the return only to find out the refund was never filed for with Nissan. *** said he never received the information for the refund. Upon proving that I sent the email, it was blamed that their new email system must have never forwarded it to him. That day he got the info and walked back to the admins to file the refund. I was told it would be another 6-8 weeks. 8 weeks pass and on 11/1, I called and was told they have heard nothing from Nissan. On 11/10 I called and left a message with *** to find out the status. No return call at all. I called Nissan ******** Services and was told that since I bought extended warranty through Bommarito, Bommarito is the only entity that can see what the status is. I have exhausted any avenues to obtain my refund other than to file this complaint.

  

  Business Response

  Date: 11/21/2023

  We were in contact with consumer to confirm that policy has been cancelled.  We advised consumer that he will mail a check for $1,142.26.  In addition, we offered consumer $200 as a goodwill gesture for the delay and any inconvenience.  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 12/13/2023

  Dealer has satisfied the return

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to the GM & Service Mgr, no response at all. I was misled to believe I was talking to the Srv Mgr to find it was an advisor. I had 2 separate prior occasions outside of this most recent one, when I reported my vehicle not accelerating. Bommarito knew or should’ve known there were issues with the transmission based on lawsuits of the same. 1st reported the vehicle not accelerating 9/202/2019, it was dismissed by the dealership because it was accelerating when I brought it in. I was told maybe user error if continues to take to STL dealer, never examined. 2nd, 8/2020 same issues, they said flush trans fluids, I did. It continued to happen, brought in again July 2023, because of the mileage, I’m guessing this time, they actually checked the trans more thoroughly. I say this because ****, advisor, says due to my mileage. Said warranty won’t cover because I missed some oil changes, he’ll submit. Warranty co. asked me why I didn’t submit a claim with earlier occurrences, my response - Bommarito never filed a claim, I didn’t know I needed to, I deferred to the experts. On 1st & 2nd occasion all oil changes were up to date. 3rd time they submit in my opinion, because now it will be denied, and the cost is mine. This negligence, I feel is Bommarito.
  
  I’ve spoken to several certified mechanics regarding this mater and all state the same, Nissan has a bad reputation with their transmission, it is a known fact, but not to me. This is not my level of expertise, so I was unaware I should have asked for a more in-depth review of my vehicle given the continuous issues with acceleration. Then when I discussed with **** that my oil changes have no direct impact on my trans, he says it’s because of the high mileage that the transmission is an issue. If the trans is warrantied to last 200k miles, at 135k, mileage is moot. If I had an issue with my motor then oil changes would be te culprit, but not for the transmission. This is factual.

  

  Business Response

  Date: 10/23/2023

  We have been in contact with consumer and have reached an agreement to replace the transmission at a discounted rate.  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:08/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flat and it could not be repaired because it hit a nail and the nail hit a place that was unfixable. They put on spare tire. The spare was making a thumbing sound and informed me not to drive the car and I was strained in O'Fallon Mo. In order to fix the problem was to purchase a tire from them in order for me to get back home. They sold me this vehicle with a spare tire and it is not the correct size, and it is used on my vehicle it wheel mess up my all wheel drive. No one will help me at Nissan or Bommarito. I do not feel safe driving my car. I would like the cost of the tire and I want the right spare tire for my vehicle.

  

  Business Response

  Date: 09/12/2023

  We have been in contact with consumer in an attempt to resolve her concern. 

  We have offered the following:

  1.  Complete reimbursement for the tire she purchased

  2.  An invitation to return to the dealership, have the spare tire installed and drive with the service manager to confirm there is not a problem with the spare.

  Please note that we confirmed with Nissan North America's Dealer Technical Specialist that she has the correct spare for her vehicle.  If she would like to reach out to Nissan consumer affairs directly, she may contact them at *************

  Thank you for bringing this to our attention.
  

   

• Initial Complaint

  Date:08/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************************** in finance included an extended vehicle service contract in his sales pitch. He guaranteed that it could be cancelled at any time including if we changed our minds as soon as two days post purchase. We called to cancel within a few days post purchase (July 3rd or 5th) and he said he could not cancel at that time because the account had not been assigned a number. He told us to call back with our first bill. We have since spent over two weeks trying to contact him and his manager by phone and email to cancel this extended vehicle service contract. He will not respond to emails or voicemails. Because of his failure to respond, we may owe money (up to $127) due to his delays and possibly more if he never responds and we are forced to continue paying off this cancellable service.

  Customer Answer

  Date: 08/14/2023

  My initial review was written on a Saturday. I have been contacted by email and phone regarding this issue. I am to know within two billing cycles as to whether everything has been remedied as requested.

  

  Business Response

  Date: 08/15/2023

  We  made contact with the consumer, who will be receiving a full refund for her extended service contract.  We apologize for the delay in responding and appreciate consumer's business.

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending documentation in the next billing cycle.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchased this vehicle from Bommarito I was ensured that they would take care of any issues with a new vehicle. In addition, to the factory warranty I got the Bommarito warranty to cover me for 10 years and 200,000 miles. My first complaint about this vehicle was at 5,105 miles on 11/27/17 when I stated the RPM will flutter at times. Since that date my vehicle has been in the shop numerous times with close to a dozen attempts to get this right to no avail. My vehicle has been in your service department for 6 months, but still no repair. I have provided the shop with numerous videos and data showing the RPM issue. This is a safety issue as it will not allow you to accelerate above 3500 RPM. This does not happen on every drive but randomly and it could be months apart. I have multiple videos of it occurring. The most recent video is from May 20, 2023. The issue occurred again on July 2, 2023, but I did not have my phone to record it. I have a detailed excel spreadsheet of the days that this vehicle was in the shop. While the service department has attempted to fix this, I have been told it was a transmission, an engine, a taillight, a light bar, a battery, and so many other things. Every time the service department "knows" what is wrong with the vehicle, but they have never fixed anything. I was even told just keep driving until it happens again and then stop whatever you are doing and bring the vehicle in. I had to leave work that day just because it happens to do it when I was driving my boss from one office to the next. The Bommarito Warranty states that this kind of thing is covered and clearly it is not. I am literally scared to drive this truck because I am afraid that I will be accelerating onto the highway and will get killed because I cannot get past 3500 RPM. Bommarito Service Department clearly cannot fix this vehicle.

  

  Business Response

  Date: 07/07/2023

  We have contacted Nissan North America corporate to request assistance in diagnosing consumer's issue.  Consumer has agreed to drop vehicle at dealership on Monday, July 10th for NNA's Dealer Technical Specialist's vehicle inspection and recommended next steps.

  Thank you for bringing this matter to our attention.  

  Customer Answer

  Date: 07/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Vehicle has been seen multiple times by the DTS already and at leave 2 DTS individuals have been consulted on this vehicle numerous times. Brining the DTS in to "consult" on this vehicle is absolutely nothing new. This is not fixing the issue. The DTS is well aware of the issues with this vehicle. This is the 9th time at the dealership. I need a real resolution. 
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Customer Answer

  Date: 08/21/2023

  Nissan continues to fail to resolve this issue. When I talk to the shop, they tell me that I just need to file a complaint with Nissan Consumer Affairs that my vehicle has not been fixed and then they will fix it. They stated to me the regional individual told them it was the throttle body. So, I filed a complaint. I heard nothing for almost 2 weeks. The dealership called and asked if I could file another one because no one can seem to find my other complaint. (I have the case number). So, I filed another one. On this one I got an email stating that the regional manager would be contacting me. After them ignoring my calls, I finally got a hold of the regional manager today who stated that they would need to have my vehicle so they could replicate the problem. I informed him that he has had the vehicle since July 10! He had no idea. I asked him how do they "replicate the problem" when the vehicle has sat in the same spot since July 10. Nissan is not doing anything to fix the vehicle and not honoring their warranty. This case should not be listed as closed. 

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nissan *************************************** 1/3/2023Service at Bommarito Nissan for malfunction warning that started on 12/28/22. When this code is on, the driver's side side mirror has the blindspot light on constantly and the blindspot light on the passenger side does not light up at all. THIS IS A SAFETY ISSUE! Service ordered a new control panel per the Nissan recommendation.1/5/2023Service at Bommarito Nissan for malfunction warning - new control panel was placed 1/11/2023-The malfunction warning occurred again. I called Bommarito Nissan and they scheduled for the vehicle to be serviced tomorrow and a rental car will be available for me.1/12/2023- *********** appointment resulted in the problem not being fixable. The Malfunction report indicates- "Pending Engineering Review" after control panel was replaced. I was told by service to call Consumer Affairs because all they could offer was to keep calling back to see if the problem has been resolved.1/13/23Called Consumer Affairs- told a regional specialist will call back in 3 business days 1/18/23Called Consumer Affairs again - told it was under review and a call would come tomorrow 1/19/23Corey *************) called from Consumer Affairs and shared they can't do anything else. I said that's unacceptable and it's a safety issue. She mentioned that we can request the repurchase and replacement program. She will call back on 1/24 1/24/23Corey called to share that the review process takes 10 days. She will call back on 1/27.1/27/23Corey said the case is still being reviewed.2/2/23Corey called and share that the request for the repurchase and replacement program was not approved at this time. She said that she is sending a letter in the mail with the next steps. The final decision is to wait for engineering solution. The next step of the letter mentions contacting the BBB.

  

  Business Response

  Date: 02/14/2023

  Upon receiving complaint, we were able to elevate concern and coordinate with Nissan North America to properly diagnose and repair consumer's issue.  Vehicle has been repaired and re-delivered to consumer on 2/13/2023.  We apologize for any frustration this has caused and appreciate the consumer's patience while we correct the concern.  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 02/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2017 Nissan rogue sport from Bommarrito Nissan a few years back. One of the reasons for purchasing the vehicle was a 200,000 mile powertrain warranty. September of 2022, noticed some transmission slippage. Took it to the dealership for them to run diagnostics and charge me nearly $300. Before the diagnostics,
  service advisor explains that they won't cover the transmission because I didn't bring it in to dealership at 30,000, 60,000 and 90,000 miles. The 3rd party that warranties these vehicles says that's not the case but that they won't warranty the vehicles because I did my own service such as change my own vehicles oil. I have all receipts of maintenance and service done. The salesman and service people said I could change my oil at time of purchase. 3rd party warranty place that I knew nothing about says differently. I know of several people told the same lies. None of us would have purchased from Bommarito without being able to change our own oil that which voids a transmission warranty for some reason. Makes no sense but use of a 3rd party seems like an easy way out for bommarito. They give you a donut spare tire that doesn't work with an awd transmission and you need to purchase a special tool to even check your own transmission oil. It's been a month and I'm still getting the run around and nothing has been accomplished. Dealership even tried having me call Nissan which I happily did but got nowhere. They said my warranty through them was out at 60,000 miles. Don't trust extended warranties run through a 3rd party. $6000 to fix my transmission on a car I purchased for $18,0000. It's under a warranty from a 3rd party called ** **** but people be warned. If you do any of the work yourself, warranty is declared void.

  

  Business Response

  Date: 11/17/2022

  We have reached a satisfactory resolution with the consumer.  Thank you for bringing this matter to our attention.