Complaints
This profile includes complaints for Dean Team Automotive of St. Louis's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my vehicle to them last year to get a radiator flush and fill per their recommendation. As the winter progressed last year, the heat was not heating my interior. It wasn't heating it at all. The longer I drove I noticed it was not heating up the interior. I took it to the dealership and they told me it was a heater coil. They did a diagnostic to make sure it was not the damper or the control module. They said it was not an electronic issues. They changed the heater coil and told me it was under warranty. They told me this before they put it in. They told me this was included under the warranty since I purchased the ** radiator flush kit. The service advisor called me a couple of days later and they said that ** was not covered. They said they sent reading from the vents. The heater coil was damaged. I never seen any exclusions to their warranty.Customer Answer
Date: 10/27/2022
This company reached out to me and confirmed they reached out to the warranty company and was able to get the issues approved.Initial Complaint
Date:10/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction September 8, 2022. Purchased a 2017 Bentley Bentagya for the amount of $139,054.00. Upon receiving a Registration and State Taxes owed on the vehicle, there was a discrepancy of $1,214.50 of which I had to pay to complete the registration here in Minnesota. The Dealership was notified of this error and refuses to address it
Business Response
Date: 10/21/2022
We use a third party company to compute sales tax for any
deals outside of Missouri. We provide the information as it is received
by us and let the customer know that it is a third party providing the tax
amount. Rarely we might over collect money but in those cases we
reimburse the customer. On the opposite end, if we under collect the
customer is responsible for the difference. It is the individual’s
responsibility to make sure their taxes are paid.
Our online listing photo’s only show one key and the
customer was told the vehicle only had key.
As for the ash trays and owner’s manual they did not come
with the vehicle. Being a pre-owned vehicle it is very common to not have
accessories.Customer Answer
Date: 11/07/2022
The sales tax was already included in the $139,054.00 amount. It is on the contract if they look at it. They were supposed to send the state of Minnesota a check for the sales tax. They made a mistake and told me they would send me the check to pay the state. When I got to the DMV, the agent told me I owed an additional $1240. I would have never purchased the vehicle if there was an additional $1240 involved. Now Dean Team is refusing to do anything about it.Business Response
Date: 11/09/2022
*** *******
We maintain and would maintain
in the court of law that we have done nothing wrong in this matter. However,
in an effort to put this matter to rest we are willing to write you a check for
the difference in the dollar amounts you presented in your email. If you
are willing to settle this matter we will send you a check in the amount of
$1,164. Please let me know if this is satisfactory to you.Customer Answer
Date: 02/22/2023
I signed a purchase order contract for $139,000 that included vehicle registration and sales tax to the ******************. They said the total amount I would owe is $139,000, that is the purchase order I signed with the dealership. It was $1261 short when I went to pay the sales tax on the car. Part of my complaint was that it was missing a couple things, I ended up buying the parts that were missing.Customer Answer
Date: 02/22/2023
I would be willing to accept the check from the business.Initial Complaint
Date:07/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ********** ID4 from the Ballwin dealership. I was told it would come with a remaining 2.5 years of free charging at select EV chargers. The sales rep who was actually the only good part of this business was not aware that it was non transferable. He even wrote the 6 digit code down which he said would be good to use at these stations. Well after talking with multiple people and searching for hours it finally says on the ** website its not transferable. I signed no documentation that states that and I want a settlement that is of 70% equal value of what that would of been. Figuring 1 charge per week at a quick charger. 82kvw x **** x 130 months or 2.5 years = $4583.50. 70% of that is acceptable because no one will charge once a week so I think that this is fair and 70% is $3,208.00. That can be paid in a lump sum or they can provide that over the course of 130 months to a reloadable **** gift card. If that is not doable then I would accept $3,208.00 is vehicle accessories. Full resale price must be disclosed either by website or verified by **.Business Response
Date: 07/25/2022
Our General Manager spoke with **************** and **** Team has agreed to send a payment of $500 in goodwill. **************** agreed to this payment.Customer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. It was nice to actually get a call back regarding the issue. Although it ultimately wasnt what I was looking for the customer service and the payment of $500.00 to try and make it right is acceptable by me.
Sincerely,
***************************
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