Reviews

Review Details

• Review fromAaronae M

  Date: 07/04/2023

  1 star
  RUNNNNNNNN FROM THIS COLLISION CENTER!
  The Elco Chevrolet Cadillac Collision center kept my car for 8 WEEKS!!
  No one contacted me in regards to my car repairs. I was told by the
  receptionist Krista who is very snotty, impatient, that they had just
  found new damages on the 12th day and they’d needed to send over another
  insurance claim estimate and wait for an approval on the payment. She
  also stated that they couldn’t order any new parts or finish working on
  my car being that my insurance company hadn’t approved the second
  estimate. They’d sent estimates 5 times! WHO SENDS NEW ESTIMATES FIVE
  TIMES?
  The first day that I spoke with **** he told me that they were going to
  assess the damages within the first three days. But no, they waited 13
  days to even touch my vehicle. I wanted to know why they waited 13 days
  to send notice that my vehicle had more damages than the original
  assessment. No one had any answers.
  On week four I called and spoke with **** because no one seemed to know
  anything. **** was very impatient, he talked over me, and he lied about
  everything he claimed to know about my car! This place had my car for
  over 30 days and hadn’t even reached out to communicate the status of my
  repairs or to explain anything to me about my car. I explained to rude
  **** that I shouldn’t have had to call them for updates going into the
  third week and he was furious that how dare I be angry and upset about
  the company he works for being understaffed, low value, and having poor
  customer service. He argued and made Elco and its team the VICTIMS. He
  said “there no way I can tell when your car will get done” he puts me on
  hold and comes back to the phone and says “it’ll be ready next
  Wednesday” There I was two Wednesdays after and nothing!
  The 5th week of my car being in this place, After this Chevy, I will
  never in life purchase another Chevy vehicle ever **** **** AND ****** ARE SO UNHAPPY IN LIFE ITS PATHETIC !! ELCO CHEVROLET IS THE WORST!

• Review fromLaura H

  Date: 05/30/2023

  1 star
  The service in the collision center is horrible. They've had our car for several weeks and still have not finished it. Everytime we call we are given different excuses that contradict what they told ** the previous time. We chose them because our insurance company recommended them, but will never have work done here again. If we get our car back soon, I'll update this review.