Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 24 2025 *********** trailer brakes work inconstant. Gm admitted a issue and sent a recall notice for electric brake discontenting randomly. Part replace with no difference. I took truck in with trailer to show issue I had. It would be best I talk to someone rather than try to write what took place.I prior had my trailer wiring checked and have the same problem with another trailer. None of my other 2 trucks have and issue with any of the 2 trailers. Tech said it was my trailer fault. I tried to explain to no avail this issue comes and goes and ** admitted to exactly what my issues is. This is frustrating and dangerous that when pulling a trailer with weight the brakes randomly quit working. I am not the only person that has and is facing this issue. Any assistance you can help will be greatly appreciated. Call me for further information please. ************ ****

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing the concerns of Mr. ***** to our attention. The Service Advisor handling this repair order is out-of-office for the holiday, so we will follow-up as soon as we have more information to reply. We want to make sure Mr. ***** and his trailer issue is properly taken care of.

  

  Business Response

  Date: 07/09/2025

  On 12/16/24, **** replaced the recalled part called the trailer brake control module for Mr. ****** The customer returned on 3/4/25 with the same problem. On this day, we verified that the replacement part was working properly and that his trailer had a fault. We do not service trailers and we recommend he take it to a trailer service center.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car in April. 2 days after driving my car off the lot I had to return it because it was running hot. I was given a loaner car. When I went to pick the car up there was damage to the trunk and I had to leave the car again. When I picked the car up on 6/20 the temp tags were expired. During the time that they were active I was not driving the car. I spoke with **** the manager. who refused to accommodate me in any way. They were merely dismissive. Now Im forced to ride around with expired tags possible getting a ticket through no fault of my own and the statement that *** made to me was that the police are now more lenient.

  

  Business Response

  Date: 06/23/2025

  Thank you for bringing the concerns of Ms. ***** to our attention. **** processed her registration and mailed her the paperwork in a timely fashion after her purchase. Ms. ***** has everything to complete her registration. We are only allowed one temp tag per customer. Ms. ***** had ample time to register her vehicle with the State. We hope she is able to resolve this with DMV soon. 

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Chevrolet Blazer on May 6th, 2024. My car, which I purchased from the dealership, for $47,000 already has serious transmission problems. This is unacceptable and not something a buyer wants to deal with before the car is a year old, or within at least the first five years or so. Furthermore, the vehicle's speedometer is malfunctioning, as it is causing the miles to be shown at a rapid pace. The dealership's owner (**** ********) sent me a check around $1,000 since the salesman, sales manager, and finance manager charged me for things they said they installed on the new car but didn't. It is obvious that this dealership and employees are not a dealership that upholds integrity and transparency. On April 29, 2025, **** ******** (owner) had **** ******* contact me and Mrs. **** to discuss a solution to this issue. **** was angry and started yelling that they were not giving me credit for a new car. On April 26th I trailed the tow driver to deliver my car for repairs. *** ******* moved my 2024 Blazer from the designated service area. He should not have been in my car because he is not a tech. I confronted him to why he was tampering with my car, and he couldn't say. Furthermore, whenever it rains water leaks into the car around the OnStar ********* of the technicians at the **** dealership told me my car was moved and tampered with over the weekend and Monday morning before 6am. It's obvious that *** ******* and employees there hid my car all the way to the back in the employees parking lot. They were surprised that I arrived so early on Monday, April 28th, 2025, around 6:57 AM driving a rental car. A service worker came out and greeted me saying, welcome to ******** because the plates were Washinton state plates. I immediately asked him where my 2024 Blazer was. The salespeople and service workers said I should have waited for a call from them before coming. This is the primary cause of my mistrust of this dealership, owners and entire staff.

  

  Business Response

  Date: 05/07/2025

  Thank you for bringing the concerns of Ms. **** to our attention. Ms. **** dropped off her vehicle on a Saturday, when Service is closed. The Sales Manager then put her keys in the drop box so a Service Advisor could intake her car on Monday morning. He told her a Service Advisor will contact her after we open Monday to check-in the car. Ms. **** then arrived before Service opened Monday and demanded to know why the car was not fixed. She then berated our ****** and repeatedly honked her horn at him.
  That week, I called Ms. **** to explain she could not return her car after 11 months for a full refund without giving ************** an opportunity to fix the vehicle. Her vehicle is still under warranty, and I said the best path is for her to work with ************** for a repair solution. She quickly hung up on me (this was after I listened to her for 15 minutes).
  We have documented and recorded several instances of ******* harassing, berating, and threatening our staff. She has been issued a No Trespass notice (see attached) by our business. If she appears on ELCOs property, we will contact the ******* police department to have her removed. We will no longer do business with this person.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gone to **** 4 times to fix the same problem, and paid for it. They are wanting to charge me over $1000 to fix a problem they have fixed 3 other times. They charged me and didn't fix the problem and now they want to charge me again fix fix the same problem they should have fixed the 3 other times.

  

  Business Response

  Date: 01/08/2025

  Thank you for bringing the concerns of Ms. ***** to our attention. Ms. ***** drives a 2018 ***** Equinox with ****** miles. She first came to us on 1-31-22 to have the sway bar inlink replaced. This was done at no cost to her since she had ************** She returned a year later on 1-18-24 for the same problem, and we had to replace the sway bar inlink again due to a faulty part. This was done at no cost as well since the part still had a ** warranty. Ms. ***** came to our service department on 12-30-24 to resolve a different noise issue. We traced this problem to the bushings on a stabilizer bar, which is a different component than the sway bar inlink she previously had fixed. She refused service so there has been no expense on her part. None of her issues have been related to the quality of work from our technicians. Thank you.

  Customer Answer

  Date: 01/13/2025

  Complaint: 22763274
  
  I have reviewed the business' response and am rejecting it because: on the multiple occasions in which I brought my vehicle to the service department, at no point has this part ever been called out as needing to be replaced. Pointing out that there was no charge, I am not sure of the purpose in this. These parts were replaced when I came to the dealership to get my car fixed and now they are saying it wasn't. I have come to this location for service many times and this is the first time I can say I am truly not satisfied. I am not asking you to do me any favors, I am asking you to stand behind the work you said you did. 
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 1999 Cadillac Deville to them for repair. They charged me $200 for the diagnostic and I told them to go ahead and fix the one problem. Then there was something else wrong with my car. The price for repairs was $1,153.44 and discounted me $10.00 on the bill. I paid $195 to tow it and on the way back it cost me $232,14 to tow my car back.

  

  Business Response

  Date: 12/17/2024

  Thank you for bringing the concerns of Mr. ******* to our attention. The customer refused repairs on the vehicle, and it is not the responsibility of the ****************** to transport his vehicle to and from the repair facility. We are perplexed as to the nature of this complaint.

  Customer Answer

  Date: 12/30/2024

  I did not refuse anything. they said they did a ***** point inspection which I do not believe. 

  

  Business Response

  Date: 01/02/2025

  We conducted a 27 point check. They are all visual inspections of different points of the vehicle. A ***** point inspection does not exist in our business.

  Customer Answer

  Date: 01/09/2025

  Complaint: 22668316
  
  I have reviewed the business' response and am rejecting it because:

  
  the cover was loose on top of my car and ***** point inspection meant they checked everything.  They are lying.  When the tow truck driver dropped my car off he said he couldn't turn on my flashers.  I barely touched the cover and the whole thing moved.  
  
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/10/2025

  **** does not conduct ***** point inspections. Our business does not pay for a vehicle to be towed to and from our ****************** without having any work completed. We are not aware of what "cover" the customer is referring to. We have reached an impasse on this complaint and do not wish to respond further.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** Silverado from Elco Chevrolet in *******. **** did a repair on my vehicle and then returned it to me and within 10 minutes of driving away the vehicle stalled. I asked for **** to properly repair my truck and they kept it for 4 days and denied me a loner car durin gthe process.Elco overcharged me and also performed repairs on the truck that were not correct.

  

  Business Response

  Date: 11/05/2024

  Thank you for bringing the concerns of Mr. ******* to our attention. After we completed the repair on the customer's vehicle, he had to return it for a disconnected clamp and hose. He returned the vehicle over the weekend when we were closed. A different Service Advisor received the keys and was not aware of the return service and loaner vehicle. We apologize for any miscommunication, but our loaner department was out of vehicles to start the week. We completed the clamp and hose repair at no cost to the customer. We hope to see Mr. ******* again soon.

• Initial Complaint

  Date:10/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a **** on August 20. from *********. I wanted a CADI XT5 with 6 cylinder Engine. I pay for the extra service and purchase extended warranty and I paid cash for the car. I notice on the car sticker that the Cadi was only a 4 cylinder. I was very upset and called and spoke with the General Manager at **** and he stated there was nothing I can do about it now. I would like a new car at no cost to me a 6 cylinder not 4 cylinder CADI. I am extremely unhappy and very disappointed with the dealership. I want my vehicle replace immediately with a CADI 6 cylinder.

  

  Business Response

  Date: 10/17/2024

  Thank you for bringing this to our attention. We are currently in communication with the customer. We acknowledge the mistake and will work to switch Mr. ***** to the vehicle he originally requested.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a motor from Elco Chev. They installed the motor. It is my son&#**;s vehicle. On 3/15 we had it towed to Dan&#**;s ************** ******************************* - because the car would not start. The drive belt pulley and broken bolt under the alternator. They have yet to respond to us. We finally got the view. The motor was 6k . We want 450 dollars for the pulley and the bolt to be replaced.

  

  Business Response

  Date: 05/21/2024

  Thank you for bringing the concerns of ************************** to our attention. We reviewed the service records from this customer to determine if this problem could be traced to ELCO. On 6/26/23, ****************************** 2012 Malibu had its engine replaced in our ******************* We determined that if the broken bolt under the alternator was the result of faulty work from ELCO, this problem would have surfaced sooner than the 8 months since the Malibus most recent repair.Typically, this kind of issue would develop in 30 days or less, but not the 8 months from the engine replacement.

  Customer Answer

  Date: 05/23/2024

  Complaint: 21711263
  
  I am rejecting this response because: We found that we could not get our vehicle to ELCO because they had a long wait period so we took it to ***** repair shop. It would have been the strength of the bolt that would have caused the issues. When they put the bolt on it wasn't pre-loaded and the tension caused it to break. It wasn't set correctly. It was tightened too tight. How can you not honor the customers request when you received everything from ***'s repair shop? We are not asking for anything we are not entitled to. We have been loyal customers for many years and find this to be very unfair. 
  
  
  
  Sincerely,
  
  ***** And ***********************************

  

  Business Response

  Date: 05/29/2024

  We have agreed to pay ************************** $451.89. He is picking up the check from our dealership Thursday. Thank you.

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** And ***********************************

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2023 Cadillac Platinum Escalade in July 2023, $117,000 November 2023, vehicle making knocking noise so severe that vehicle is towed into dealership per the roadside assistance with dealership.Dec 2023, 30 days after tow, was informed that the issue that was originally diagnosed was incorrect and now a transmission will need to be replaced. After receiving minimal to no updates after calling weekly, informed that a new transmission was to arrive Feb 9, 2024. Feb 16,2024, still no transmission arrived and was informed to look for a replacement vehicle from the original sales representative. I provided vehicle to sales Feb 19,2024, validated with text and email that provided the new vehicle VIN. As I waited for that follow up, I had been ghosted again, and still no updates after making calls every 48 hours. March 7, 2024 I made a call to sales manager and was informed that as of March 8, 2024 the transmission did arrive, had already been installed and additionally an engine was installed as the transmission was not the issue. No one every informed me that work was taking place. Note that I have also receive several electronic warning notifications that issues such as engine, transmission and dead battery in the vehicle that supposedly was being worked on. During the process had at least 3 loaner vehicles, with expired plates, and then as of last week got another call that we needed to swap again, then didn't. The following day a call and text from the ****** that he was on the way to swap after we were told otherwise. I have been without my NEW vehicle for over 110 days and still have no answers and now being told that I get my old car back that might be fixed but still not certain of any reasonable outcome.

  

  Business Response

  Date: 03/13/2024

  Thank you for bringing the concerns of ************************ to our attention. While attempting to isolate the source of her vehicles issue, we are required to follow ************** repair guidance on all authorized GM warranty repair orders. Upon further testing of both the transmission and the engine, it was determined that we had to replace the valve body. Due to parts sourcing that is beyond our control, the required parts were on backorder, so we provided *********************** with a courtesy loaner vehicle for the duration of the repair. Work is expected to be completed shortly as the valve body is currently being installed.
  
  With regards to the expired plates on loaner vehicles, there was a delay with the State of Missouri in issuing dealer plates. All authorities were notified so the customer was safe to drive our loaners. We understand the time and frustration involved with fixing her vehicle, but this warranty claim should be referred to ************** for further resolution.   
  

  Customer Answer

  Date: 03/15/2024

  Complaint: 21405218
  
  I am rejecting this response because I have still not been contacted by the dealership personally that the transmission was being installed, apparently an engine was installed and now new valve body work. After I called in again this week to validate,  I was informed the dealership has made some sort of clerical error as their reason for not contacting me about transmission and engine replacements. The first time been informed on value body part replacement, was this message from BBB. My loaner still has expired plates, and this vehicle is a lemon, over 120 days in service, still not repaired. 
  

  I was informed the additional clerical will error was related to th2 dealership buying back the vehicle, after selecting a new vehicle and providing VIN to sales, that the paperwork had been lost or never processed.  

  I still have no progress on the buy out of the vehicle, nor has the dealership contacted me in any way to provide any mechanical work planned or completed on the vehicle I own. 

  I still expect that I am fully compensated for the vehicle at purchase price, reimbursement of insurance,  taxes and registration fees, as well as my time within 5 business days.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 03/22/2024

  ************** is currently working with ************************ on a replacement vehicle. We have been in contact with the customer to facilitate this process. Thank you.

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2001 Cadillac Escalade. It was financed, I put a payment down and make a payment every month. When the deal went through I went to register the car. Elco didn&#**;t have a representative in ********, so I received the registration money back in the form of a check for $8,156. The *** didn&#**;t want to take the check, so I took my own money and paid for the registration. I deposited it into my personal account at ******* after I paid my registration and taxes to ********. Because I deposited the check into my personal bank account and it was made to the ***, both of my bank accounts were closed.

  

  Business Response

  Date: 11/15/2023

  Thank you for bringing the concerns of Mr. ***** to our attention. Mr. ******* account was frozen by his bank because he changed the check that was made to DMV to his own name and deposited it. Our Finance Officer called his bank in ******** to see how we could help, and the bank refuses to discuss the matter with ****, since we are not their customer and considered a third party. We are unable to request the check back from the bank since they are unwilling to work with us.