Reviews

Review Details

• Review fromLexy D

  Date: 06/12/2024

  5 stars
  Absolutely beautiful resort with such friendly staff, I would definitely recommend to anyone!

• Review fromHeather S

  Date: 06/04/2024

  1 star
  This hotel is a pig in lipstick! The hotel looked decent at first, but had many issues that need attention. Here is the low down:The front desk area is extremely busy, the entrance between doors smells of smoke. At check in was told our 2 rooms were not adjoining as requested. Upon entering our room it looked decent, but then we noticed coffee all over the counter in the bathroom, We called the front desk & no one answered. My husband said he would just take care of it & wiped it down with a wipe.Later we noticed more issues including rotting baseboards in the bathroom, a broken shower curtain, very outdated shower head, dents in the bathroom door & strange stains. There were strange hairs in the bathroom on the floor & light fixture. The bathroom light fixture was ***** & had one light bulb out. The bathroom door opened into the shower, not making the bathroom space very practical for a family. There was goo & other stains on almost all of the hard surfaces, as well as **************** on the floor.The pool is open until midnight. It is also 1/2 inside & 1/2 out. It was very full of teenagers, the smell of chlorine was very very strong. It even felt like bugs were biting our backs in the outside pool. We contemplated getting dinner downstairs, but there was even one full table in the restaurant at 6:30PM. The menu is also pretty basic. There was lots of partying going on at all hours, in every space of the hotel. People were coming & going all night in the hallway waking us up.Bring bleach wipes @ your own hand soap if you stay here. Paid $125 a room & found rooms for $66 the next morning. Checkout is at 10 AM & not listed on the paper you are given upon check in.The only positive is that the bed was lean & comfortable. I checked for bed bugs & did not see an issue. We will not be staying here again. We were not asked how our stay was upon check out. I never leave reviews, but this place needs to get their act together!!

• Review fromJennifer B

  Date: 04/04/2023

  1 star
  I went online to Thousand Hills to book my condo. You search thru a bunch of condos and pick the one you want. My husband and I are both golfers and we were going for our anniversary so I picked a real nice modern condo on the golf course. After I booked I received several emails from them thanking me and if I needed anything to let them know. When we checked in they gave ** our key and we went to the condo. I was shocked when I walked in the room because this was definitely not the room I booke online! This was a very old condo, and not on the golf course. I called down and got a younger gentleman who said yes I can see you are definitely not in the condo you booked. I told him I wanted to be moved to the condo I booked and he said he would have a manager call me. About 15 minutes later I get a call from a gentleman named ****. I asked if he was the manager and he said I am the front desk supervisor, I said can I talk to your manager and he said there was not one available. I explained to him our issues with the room; and he said oh yeah this morning there was a maintenance problem with the room you booked. I said could someone not have called and told me that or told me that when we checked in at 5:00 if this happened this morning?? I told him I wanted another room on the golf course, and he said he couldnt move ** because he had no rooms left, yet on line they showed 3 other rooms. **** had horrible customer service! I was shocked on how they really didnt care, they got our money and thats all they cared about!! **** offered after a lot of bickering back and forth to give me 20% off. This was a horrible experience and I wouldnt recommend Thousand Hills to anyone!!!!!