Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Gateway trash 7-22-22 because they didn't pick up my trash. They told me it was because I hadn't paid my ****. I looked up on my bank ******** shows I did Pay on 7-6- 22. I called my bank , ****************** Credit Union...they gave me the reference # *************************** code # ******. For $ ***** ....my account shows they took my money but they say they can't find it. It's illegal to live in ******************************* & not pay trash service. I paid & I don't want any trouble from them or the city saying I didn't pay. I called ********** & let them know also. But Gateway just keeps saying they can't find my payment. I'm not paying a 2nd time when they already took my money. That's not fair. Please help.
Business Response
Date: 07/24/2022
This was taken care of on Friday 7/22/22. The payment was misapplied to the wrong account. It took a little whike to track the payment but we found it.I have been working with the customer and all was fine with her.Customer Answer
Date: 07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for autopay for my **** which is due the 30th of each month. I realized the first month it processed the 29th which I thought was due to the memorial day holiday. For this month it started running 3 days before the due date, causing an overdraft in my bank and an $18 fee. I called to get a refund or credit on my account for that $18 from Gateway Disposal and the woman in charge of billing (******) told me the company has the right to run my card as early as the 15th of the month so they will not take responsibility. This is not listed on my paper **** or on their website. She refused to give me the owner's full name - said his only name was ***** - that he was the only person she reported to, that I could not call his direct extension to leave a message, and he was always out on trucks and didn't have time to talk with customers, but she would leave my message. I told her I already called 2 days ago and that no one had returned my call yet so I would be calling back.Business Response
Date: 07/11/2022
We have resolved this issue with the consumer. She has been refunded.Customer Answer
Date: 07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.