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Business Profile

Taxi

St Louis County & Yellow Taxi Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/13/24, I was charged twice for cab fare. The actual fare was for $53.20. However, they also charged my credit card for $54.30. They owe me a refund of $54.30. I have called them several times to complain but, they keep forwarding me to some number to leave a message. Nothing is resolved! They still haven't reimbursed me the $54.30.

    Business Response

    Date: 01/21/2025

    This complaint is not directed at the correct company.  Laclede Cab and St. Louis County/Yellow Cab share a common dispatch service.  *************** may have called Laclede Cab's number, this combined dispatch service directed the closest available cab to pick him up - this was a St. Louis County Cab.  We have tried to tell him of this but have been unsuccessful in making this clear.  Should he read our response, his trip information is: ********A, driver 2456.  If he can contact the correct company (St. Louis County/Yellow Cab) perhaps they will address it.  There is no refund coming from *********** as there was no charge from Laclede Cab.

    Business Response

    Date: 02/12/2025

    We issued refunds to the customer in the amount of the overcharge.  We sincerely apologize for the inconvenience.

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was driving on 270N and a can hit me from behind going faster. They are self insured. I spoke with him and he told me my insurance had to pay even though they were at fault so my insurance got ahold of him. He told them after I got two estimates he would get back to me in 24-48hrs. ***** did not **************. He doesnt have voicemail. Wont respond to calls or emails. I have been waiting a week now and would like them to be be professionals and fix my car and respond to my reach outs so we can get this taken care of. Please help.

    Business Response

    Date: 09/25/2024

    The accident occurred on September 13, 2024.  We received the estimates on September 23, 2024.  A check was issued and mailed on September 25, 2024.  We have been in contact with the complainant regarding the check status and also let her know it was mailed.

    We will continue to work with this complainant and their insurance company to resolve this issue. This is not a marketplace issue and should be beyond the purview of the BBB. We would respectfully ask that you close this issue in your system.

    Business Response

    Date: 09/25/2024

    The accident occurred on September 13, 2024.  We received the estimates on September 23, 2024.  A check was issued and mailed on September 25, 2024.  We have been in contact with the complainant regarding the check status and also let her know it was mailed.

    We will continue to work with this complainant and their insurance company to resolve this issue.

St Louis County & Yellow Taxi Company is NOT a BBB Accredited Business.

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