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Business Profile

Taxi

St Louis County & Yellow Taxi Company

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromKennith Y

    Date: 06/30/2023

    1 star
    I called and ordered a cab and they literally treated my request like it was last minute and made me wait over an hour after the time we agreed. When I called the company, they brushed me being upset off and didnt try to help me in anyway. There was nothing to help people out with their legitimate problem with the company! And this has happened over 3 times. Plus they are rude and very expensive. I payed almost $20 more for a cab than Uber or Lyft. Please use Uber or Lyft to get your rides because we need to get them out of business.
  • Review fromPatrick M

    Date: 09/06/2022

    1 star

    Patrick M

    Date: 09/06/2022

    I initially called the company on Saturday to arrange for a pickup this morning at 5:30am. The person told me to call a day before to schedule it. I called the next on September 5 at 5:30pm and I scheduled the ride. The company did not show up this morning. I called three times and they told me the cab would be there in 20 minutes. The train leaves at 6:40 and they wouldn't get me there on time. They told me there was nothing they could do for me. They didn't care. I

    St Louis County & Yellow Taxi Company

    Date: 09/07/2022

    We sincerely apologize that no drivers accepted your ride request in a timely manner. Time order requests are a company courtesy and as all taxi drivers are independent contractors, they choose the times they work and the trips that they accept. We are aggressively working to recruit more drivers in order to provide more timely service throughout the community. We appreciate your feedback and look forward to an opportunity to provide better service next time.

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