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Business Profile

Window Installation

Windows for Less LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Windows for less put replacement Windows in our rental home and guaranteed that it would be replaced for any reason while we owed the property. We pulled the window sash out as requested by *** in May We were told to take it somewhere else because the person on site didn't know where it came from. I had my original receipt in hand and showed him. It cost ****** to fix the window. *** had done many jobs for us. I would like to be reimbursed for hiring someone else.

    Business Response

    Date: 11/01/2024

    Our windows are warrantied. She was asked to bring the window sash in so we can exchange the glass. We have the means to do so since we are the manufacturer. She said she would have her son bring it in and he has not done so. We were happy to exchange the glass, but since it was not brought in we cannot fix it. All they have to do is bring the sash in and we will exchange it. 

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