Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with City of Grandview i do not have a contract with Account Resolution Corporation they did not provide me with original contract

  

  Business Response

  Date: 08/01/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 7/9/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. ARC has no record of the consumer requesting a contract before this complaint. Validation of debt will be mailed to the consumer on August 1,2024.
  **************************, President of ARC called the consumer on 8/1/24, however ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt will be sent to the consumer, and ************ attempted to call the consumer,there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 7/9/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SSM SLUCARE, I do not have a contract with account resolution Corp they did not provide me with the original contract as I requested

  

  Business Response

  Date: 07/10/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 6/21/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer on 7/9/24.
  **************************, President of ARC called the consumer on 7/10/24 discussing the debt, the complaint, and letting the consumer know validation of debt was mailed on 7/9/24. The consumer said he would call back on his lunch break. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and ************ attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 6/21/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:06/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Memorial medical group. I do not have a contract with Account Resolution Corpo, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 07/08/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 6/1/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer on 6/14/24.
  **************************, President of ARC called the consumer on 7/8/24, however, ************ was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was sent to the consumer, and ************ attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 6/1/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:05/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***************************************** MD PA, I do not have a contract with ACCOUNT RESOLUTION COR, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 06/04/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 5/16/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
  Upon receipt of complaint, ARC reviewed the accounts. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt will be mailed to the consumer in June 2024.
  **************************, President of ARC attempted to call the consumer on 6/4/24, however, *********** was not able to reach the consumer by phone. ARC would like the consumer to know that their office is available to discuss the accounts/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the accounts appear to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was mailed to the consumer, and ************ attempted to reach the consumer by phone, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 5/11/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ACCOUNT RESOLUTION CORPO.I do not have a contract with ACCOUNT RESOLUTION CORPO. They dd not provide me with a contract.Remove this account from my credit report

  

  Business Response

  Date: 05/22/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 5/11/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt will be mailed to the consumer in May 2024.
  **************************, President of ARC attempted to call the consumer on 5/22/24, however, *********** was not able to reach the consumer by phone. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was mailed to the consumer, and ************ attempted to reach the consumer by phone, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 5/11/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with account resolution corporation, I do not have a contract with account resolution corporation. They did not provide with me with the original contract as requested.

  

  Business Response

  Date: 04/25/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 3/29/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer on 4/24/24.
  **************************, President of ARC called the consumer on 4/24/24, however, upon identifying the consumer and identifying ************, the consumer terminated the call. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was emailed to the consumer, and ************ attempted to call the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 3/29/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never had business with this company and the information they are reporting on my credit report is inaccurate also the social security number is wrong and not mine.

  

  Business Response

  Date: 05/22/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 3/9/24.
  The consumer indicates in the complaint that the consumer has not done business with this company and the information reporting on the consumers credit report is inaccurate.  Consumer claims the (Social Security Number) SSN is wrong. The consumers desired resolution is for ARC to correct the credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was mailed to the consumer on 1/4/24. ARC is not reporting an SSN for the consumer.
  **************************, President of ARC attempted to call the consumer on 5/22/24, however, *********** was not able to reach the consumer by phone. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was mailed to the consumer, and ************ attempted to reach the consumer by phone, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 3/9/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 11/23/23, my husband was seen at the emergency room at ******************************, **. He is a 100% disabled veteran. I, personally, called and informed the 24 hour phone number to inform them that he was being seen, as required. Now they're saying that there was no referral number and it's my duty to get it(this bill is for a CT scan). To me, it's their responsibility to contact the VA ********* care division to get that number. The reference number on the bill is: *******

  

  Business Response

  Date: 04/08/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 2/27/24.
  The consumer indicates in the complaint that the consumer took her husband to the provider.  The consumer comments that the provider told him that he needs to get a referral number from the VA for this visit.  The consumer believes the provider should do this.
  The consumers desired resolution is for a billing adjustment.
  Upon receipt of complaint, ARC reviewed the account. ARC sent the complaint to the creditor.The creditor has obtained the auth number and the claim has been rebilled.  The creditor asked ARC to place the account on hold which ARC did.
  **************************, President of ARC attempted to call the consumer on 4/8/24, however, *********** was not able to reach the consumer. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a billing adjustment, the creditor has indicated to wait for the payment/adjustment from the insurance payer.  Since the account was rebilled, ARC has the account on hold, and ************ attempted to reach the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However,ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 2/27/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

  Customer Answer

  Date: 04/16/2024

  It has been resolved

• Initial Complaint

  Date:02/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with MIDWEST RADIOLOGICAL ASSOCIA. I do not have a contract with Account Resolution Corp, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 02/27/2024

  Account Resolution Corporation (ARC) received this complaint ******** on 2/10/24.
  The consumer indicates in the complaint that the consumer is not liable for the debt. The consumer indicates the consumer has no contract with ARC. The consumer indicates ARC did not provide the original contract as requested. The consumers desired resolution is for ARC to correct the credit report and the consumer demands deletion of the account from their credit report.
  Upon receipt of complaint, ARC reviewed the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC. Validation of debt was emailed to the consumer in January 2024.
  **************************, President of ARC talked to the consumer on 2/27/24, however, the consumer indicated he was represented by an attorney. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumers request for a correction to the credit report, ARC would like the consumer to know that the account appears to be reporting accurately. Since a contract between ARC and the consumer is not necessary, validation of the debt was emailed to the consumer, and ************ spoke to the consumer, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 2/10/24. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you. 

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This debt collector Account Resoution Cor has furnished an account #***** on my credit report that we didn't agree upon and I havent sign any agreements. This is the 3rd time a company has mistaken me for another individual with the same name. This is the absolute wrong time to add a fake account on my report. This is the only false and fraudulent account on my credit report. I haven't had medical issues and I would like it to stay that way. Also, they havent followed proper procedure which makes this unfair practices of the FDCPA. Im sure there is a compensation for this type of fraudulent activity. If this does not get removed from all credit reporting agencies in less than 15 days I will have to file in my local court for unfair practices and fraudulent activity.

  

  Business Response

  Date: 12/06/2023

  Account Resolution Corporation (ARC) received this complaint ******** on 11/7/23.
  The consumer indicates in the complaint that the consumer had no agreement with ARC that would allow furnishing the account to the credit bureaus.  Consumer indicates this is a fake and fraudulent account and that ARC has not followed the FDCPA. The consumer’s desired resolution is for ARC to correct the credit report.
  The consumer sent a letter on 9/27/23 requesting validation of the debt.  Debt validation was mailed to the consumer on 10/25/23. The consumer has requested no communication except debt validation. If the consumer believes this is identity theft, ARC recommends the consumer complete a notarized FTC Identity Theft Victim’s Complaint and Affidavit and return it to ARC with a police report. Upon receipt of these documents, ARC will continue the investigation and review of the account. ARC has agreements with creditors to forward accounts for collection. An agreement is not required between the consumer and ARC.  The consumer does not indicate what is fake or fraudulent and how ARC has not followed the FDCPA.
  ***** P. ****, Jr., President of ARC would typically attempt to call the consumer, however the consumer on 9/27/23 requested on communication except for debt validation. ARC would like the consumer to know that their office is available to discuss the account/complaint at any time. As it relates to the consumer’s request that the account is corrected with the credit report, ARC would like the consumer to know that the policy of ARC is to credit report accurately. Since the consumer has received supporting documentation for the debt, the consumer has not indicated what is fake and fraudulent about the account, and ARC has not received a notarized FTC Identity Theft Victim’s Complaint and Affidavit with a police report, there was nothing further for ARC to do at this time as it relates to the complaint. However, ARC remains available to discuss the complaint with the consumer at any time.
  Our office is in receipt of complaint ******** on 11/7/23. For all the reasons identified above, our office is closing the complaint with an explanation.
  Our office considers this complaint resolved. Please contact our office if you have any additional questions. Thank you.